Define Service Targets

Applies to User Roles:

System Administrator, Administrator

You define a Service Target to monitor the availability of a Configuration Item (CI), such as a service, application, hardware, software, or other infrastructure component.

To define a Service Target, follow these steps:

  1. Click Service Level Management > Agreements > Service Targets
  2. Fill in all the required fields for the new service level target.
  3. Click Add.
  4. Click OK.

Define Service Targets in the SLT Catalog

You can also use the wizard in the SLT Catalog to create a Service Target.

To define an Service Target by using the SLT Catalog, follow these steps:

  1. Click Service Level Management > Agreements > SLT Catalog.
  2. Click More or the More Actions icon, and then select Create SLT using Wizard.
  3. In the SLT Type field, select Service, and then click Next.
  4. Continue providing the applicable information and clicking Next for each wizard form until you have created a Service Target.

    You receive a message that states the new service level target catalog record is added.

Related topics

Defining Service Level Targets
Service Targets
Process Targets
Service Level Target duration types

Related topics

Define Process Targets
Use the Service Level Target wizard
Add Service Level Targets
Edit Service Level Targets
Delete Service Level Targets