Create an SQP or SIP

To create a service quality plan (SQP) or service improvement plan (SIP) to a Service Level Agreement, follow these steps:

  1. Navigate to the SLA for which you want to create or add an SQP or SIP.
  2. Navigate to the Improvement Plans tab and then click the Create Improvement Plan button.
  3. Enter a title in the Title field.
  4. Add a summary, tags, and expiration date as appropriate.
  5. In the Document Subtype drop down, select Service Improvement Plan or Service Quality Plan as appropriate.
  6. To save your plan and associate the plan with the SLA, click Save Draft.

Note After completing step 6, the plan follows the normal Knowledge Management document workflow and you should follow those procedures to publish or index the KM document as needed.