Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Service Level Management agreement workflow and tasks
- Create a Service Level Agreement
- Create an Operational Level Agreement
- Create an Underpinning Contract
- Edit a service agreement
- Review a service agreement
- Attach a file to a Service Level Agreement
- Create or add an SQP or SIP
- Define Service Targets
- Define Process Targets
- Add Service Level Targets
- Edit Service Level Targets
- Delete Service Level Targets
- Use the Service Level Target wizard
- Access Service Level Agreements from other applications
- View service agreements from Configuration Management
Create an SQP or SIP
To create a service quality plan (SQP) or service improvement plan (SIP) to a Service Level Agreement, follow these steps:
- Navigate to the SLA for which you want to create or add an SQP or SIP.
- Navigate to the Improvement Plans tab and then click the Create Improvement Plan button.
- Enter a title in the Title field.
- Add a summary, tags, and expiration date as appropriate.
- In the Document Subtype drop down, select Service Improvement Plan or Service Quality Plan as appropriate.
- To save your plan and associate the plan with the SLA, click Save Draft.
Note After completing step 6, the plan follows the normal Knowledge Management document workflow and you should follow those procedures to publish or index the KM document as needed.