View clocks

Applies to User Roles:

Clocks are background processes that track the duration of specific conditions in Service Manager.

To view the clocks that are tracking an incident:

  1. Click Incident Management > Search Incidents.
  2. Use search or advanced search to find one or more records.
  3. Click More or the More actions icon and select Show Clocks.
  4. Click Exit to exit the clocks display and return to the incident record.

    Note: If you receive a message that states the named clock record is no longer in the set, right-click the record, and then click Exit to exit the clocks display and return to the incident record.

Related topics

Incident Management overview

Example: Search for a record
Access Incident Management views
Open an incident
Update an incident
Relate a record to an incident record
Resolve an incident
Close an Incident