Use > Change Management > Change Management overview > Default change categories

Default change categories

Change Management has the following default change categories.

Category Description
CI Group Manages Configuration Items Group changes.
Hardware Manages hardware changes.
KM Document Manages a Knowledge document.
Maintenance Manages maintenance-related changes.
Network Manages network-related changes.
Release Management Manages the releases of hardware and software.
Software Manages software-related changes.
Subscription Manages changes to business service subscriptions.
Unplanned Change

Manages exceptions identified by a discovery process in the actual state of configuration items. For example, a computer CI might have exceptions in the system's IP address or amount of RAM installed.

Note The Discovery Event Manager uses this category to identify exceptions to the expected CI state.