Managing events

Events are system occurrences triggered by new or updated change requests, such as creating or approving a change. Events can trigger special processing, such as alerts and messages. When an alert condition becomes true, Change Management treats it as an event, and sends predefined notifications. You can create other customized routines to run as part of event processing.

The Events file contains the names and definitions of all valid Change Management events.

Change Management includes several default events, such as cm3r approved and cm3r closed. You can add others, according to your business requirements. For example, there may be activities or conditions to be checked or unique events that require user notification.