Use > Change Management > Change Management overview > Change notification and escalation

Change notification and escalation

Change Management leverages the new Process Designer workflows and rules. As such, there are numerous out-of-box notifications available. These rules can be customized easily to provide broad and deep control and oversight of the notifications and escalation behaviors throughout the workflow.

The Change Management workflows deliver alert options via the alert engine. This solution enables the definition of alerts including:

  • When the alert should be evaluated
  • What work schedule is appropriate for determining the alert evaluation
  • What conditions of the ChM record are indicative that the alert should trigger
  • Who should be notified when the alert has triggered
  • What actions should take place