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- Upgrade the applications
- Supported upgrade paths
- Process of a major upgrade
- Applications upgrade overview
- Planning an upgrade
- Upgrade tasks on the development environment
- Step 1: Duplicate the production environment
- Step 2: Upgrade server and client
- Step 3: Perform preparatory tasks
- Step 4: Load the applications upgrade files
- Step 5: Run the Upgrade Utility
- Step 6: View the upgrade results
- Step 7: Manage the upgrade result data
- Step 8: Resolve exceptions
- Step 9: Resolve conflicts
- Step 10: Perform additional manual tasks
- Step 11: Migrate Process Designer data
- Step 12: Return the system to normal operation
- Step 13: Test the development environment
- Step 14: Back up the system
- Step 15: Build a custom upgrade
- Upgrade tasks on the test environment
- Upgrade tasks on the production environment
- Appendix A: Additional manual migration tasks on Service Manager 9.50 Hybrid
- Appendix B: Data migration
- Appendix C: Run the SQL compare utility
- Appendix D: Troubleshooting
Upgrade tasks on the development environment
Step 1: Duplicate the production environment
Step 2: Upgrade server and client
Step 3: Perform preparatory tasks
Step 4: Load the applications upgrade files
Step 5: Run the Upgrade Utility
Upgrade Utility logs and error messages
Step 6: View the upgrade results
Step 7: Manage the upgrade result data
Standard conflict resolution process
Changes to the display component upgrade
Using the Auto Merge and Revert options
Using the Mass Choose Upgrade feature
Using the Mass Mark as Reconciled feature
Resolve Process Designer related data
Step 10: Perform additional manual tasks
Step 11: Migrate Process Designer data
Step 12: Return the system to normal operation
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