Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service life cycle management
- Visual design of CI relationships
- Publish services in Service Catalog
- Requesting services
- Service-oriented SLAs
- Service support
- Service life cycle status
- Subscriptions
- Choosing a subscription mode
- Defining the change category to use when adding or canceling subscriptions
- Viewing subscriptions on the contacts and department records
- Notifying service subscribers of a planned outage
- Subscriptions and service level agreements
- View my subscriptions
- View subscriptions for the departments you manage
- Add a subscription
- Add a subscription for the departments you manage
- Subscribe to a service you canceled previously
- Cancel a subscription
- Cancel a subscription for the departments you manage
- Define which services are available for subscription
- Define a department requestor for subscriptions
- View the subscribers for a subscription
- Administer subscriptions
- View related changes for a subscription
Service support
Service Manager enables service support with features that help you assess risk and plan changes according to service impacts.
| Feature | Description |
|---|---|
| Affected Item field in Incident Management | Incident records include a link to the Contact’s affected service. Based on the contact, a list of contact subscribed services are presented to the operator for more accurate collection of incident information. |
| Affected CI field in Service Desk | Interaction records include a link to the Contact’s affected service. Based on the contact, a list of contact subscribed services are presented to the operator for more accurate collection of interaction information. |
| Viewing subscriptions on the contacts and department records | You can drill into the details for the subscription by double-clicking on it in the Windows client or clicking the link in the Web client. |
| View the subscribers for a subscription | Operators managing a CI have access to the list of all subscribers enabled to access the CI, both through individual and departmental subscriptions. |
| Notifying service subscribers of a planned outage | You can send an email notification of the planned outage to all the individuals and members of any departments that are subscribed to the service. |
Related topics
Service life cycle management
Visual design of CI relationships
Publish services in Service Catalog
Requesting services
Service-oriented SLAs
