Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service life cycle management
- Visual design of CI relationships
- Publish services in Service Catalog
- Requesting services
- Service-oriented SLAs
- Service support
- Service life cycle status
- Subscriptions
- Choosing a subscription mode
- Defining the change category to use when adding or canceling subscriptions
- Viewing subscriptions on the contacts and department records
- Notifying service subscribers of a planned outage
- Subscriptions and service level agreements
- View my subscriptions
- View subscriptions for the departments you manage
- Add a subscription
- Add a subscription for the departments you manage
- Subscribe to a service you canceled previously
- Cancel a subscription
- Cancel a subscription for the departments you manage
- Define which services are available for subscription
- Define a department requestor for subscriptions
- View the subscribers for a subscription
- Administer subscriptions
- View related changes for a subscription
View my subscriptions
Applies to User Roles:
Self-Service
User
You can view your subscriptions for services you use from the Self-Service home page. Your list of subscriptions may reference access to both shared services and individually assigned configuration items (CIs). Subscriptions can include service level agreements (SLAs), history, custom options, and pending change requests.
To view your subscriptions, follow these steps:
- Click Subscriptions > For My Use on the Self-Service home page. A list of all your individual and department service subscriptions opens.
- Select a name to view the service description, status, history, and Service SLA.
- In the Service SLA field, click the Find Related Information button to view a detail screen that contains the Agreement ID, Title, and Description.
- Click Cancel, and then click Back to return to the list of service subscriptions.
Note If it is an individual subscription, your name appears in the Subscriber field. If it is a department subscription, the name of the department appears in the Subscriber field.
Related topics
Service life cycle management
Business service groups
Defining the change category to use when adding or canceling subscriptions
Example: Search for a record
View subscriptions for the departments you manage
Add a subscription
Add a subscription for the departments you manage
Subscribe to a service you canceled previously
Cancel a subscription
Cancel a subscription for the departments you manage
Define which services are available for a subscription
Define a department requestor for subscriptions
View the subscribers for a subscription
Administer subscriptions
View related changes for a subscription
