Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Confirming the posting routine
A confirmation function is available in Posting that posts the new contact information to the target file, but waits for user approval before updating the record. The target file is open to the user, who can edit any of the information before confirming the update. For example, when the Posting routine from Change Management creates a new Contact record, only the fields specified in the Link record populate. At some point, the record must be complete. When the confirmation feature is active, the new Contact record opens to the user when Posting occurs. The user can complete the contact information form, save the record, and then return to the request without leaving Change Management.
Note: This feature is available in both the automatic and the manual Posting modes.
Related concepts
Posting
Posting link records
Posting link line definition file
Types of posting available in Format Control
Automatic updates using Format Control subroutines
Manual posting using Format Control additional options
Related tasks
Identify field input values for posting
Create the link record for posting
Create the Format Control record for automatic posting
Open a request for posting
Create the Format Control record for manual posting
Modify a hardware change request for posting
Use the confirmation function in the posting routine
Do manual posting with confirmation
Related references
