Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Posting
Manual posting using Format Control additional options
In some cases, you may want to give users the option to manually control posting. The additional options process of Format Control defines user options for posting data and require user interaction to complete the routine.
Manual posting is desirable whenever you do not want changes to post automatically. You might want to do this to avoid posting temporary changes to permanent records. For example, if the contact is calling from a different phone, you could add the temporary number to the change request without posting to it in the contacts record.
Additional options are only available for Database Manager. To set up manual posting within other Service Manager applications, set up a new display option definition to call the post.fc application.
In this example, we will reuse our posting link record from Database Manager and define additional options for a hardware change request form. The user will be able to click on a button to post updates to contact information. As in the previous example, the source file is cm3r, and the target file is contacts.
Note: We do not recommend accessing Change Management forms and records using Database Manager. We do so in this example only to demonstrate additional options capabilities for manual posting.
Perform the steps in the following help server topics to manually control posting using Format Control:
- Create the link record for posting
- Create the Format Control record for manual posting
- Modify a hardware change request for posting
Related concepts
Posting
Posting link records
Posting link line definition file
Types of posting available in Format Control
Confirming the posting routine
Automatic updates using Format Control subroutines
Related tasks
Identify field input values for posting
Create the link record for posting
Create the Format Control record for automatic posting
Open a request for posting
Create the Format Control record for manual posting
Modify a hardware change request for posting
Use the confirmation function in the posting routine
Do manual posting with confirmation
Related references
