Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Develop > Tailoring > Links > Posting > Automatic updates using Format Control subroutines > Open a request for posting

Open a request for posting

Applies to User Roles:

System Administrator

To test the posting routine you have set up, you must create a new request. We will update the contacts file by changing the values in the First Name and SM Contact Name fields of the request, and then add a title.

Click Request Management > Quotes > Create New Quote.
Select Human Resources > New Employee Setup.
A summary form of the items you requested displays with total cost. You can choose to:
- Cancel your request.
- Add Items to your request.
- Submit Request.
Click Submit Request. The Human Resources - New Employee Setup Request form opens.
Place the cursor in the SM Contact Name field of the Employee Information section, and then click Fill.
Place the cursor in the Contact Name field, and click Search. A record list of contacts opens. The contact information comes from the contacts file.
Select a name from the record list of contacts.

Service Manager populates the Employee Information section with information from the contacts file.
Change the First Name and SM Contact Name in the Human Resources - New Employee Setup Request form.
Add a Title.
Fill in the required fields.
Copy the Employee Number to use it in the contacts file later.
Click Save & Exit.
If errors occur, read the posting messages in the Messages view.

To verify changes made to the contacts file during the posting process.

Click System Administration > Base System Configuration > Contacts.
Paste the Employee Number copied earlier into the Employee ID field, and then click Search.

The Contact Information form opens. You can see the contact information you updated in the request, along with the title you added for the employee.

Related concepts

Posting
Posting link records
Posting link line definition file
Types of posting available in Format Control
Confirming the posting routine
Automatic updates using Format Control subroutines