Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Develop > Tailoring > Links > Posting > Manual posting using Format Control additional options > Create the Format Control record for manual posting

Create the Format Control record for manual posting

Applies to User Roles:

System Administrator

Manual posting is user-controlled posting, set up via Format Control Additional Options, for use with Database Manager.

Click Tailoring > Format Control.
In the Name field of the blank Format Control record, type the name of the form. For this example, type cm3r.hardware. Click Search

Note: If the Format Control record does not already exist, click New to create a new Format Control record.

Click More or the More Actions menu, and choose Additional Options. You can also click Addl Options in the form.
Click More or the More Actions menu, and then choose Show Expanded Form.

The long version of the Additional Options form opens.
Type the following field values in the first available slot.

Field Value
Option 1
Condition for Option true
Description Post to Contacts
Description ID
Comments POST
Application post.fc
Error Message Could not post to contacts file.
Reset on Return true

Names Values
file $file
name cm3r.hardware.post
prompt requested.by
After entering the second parameter name and value (name/cm3r.hardware.post), click Save to save the updated Format Control record.

A scroll bar appears next to the Names array, so you can scroll down and enter the third Names value (prompt).
To enter the third Values value (requested.by), position the cursor on the first Value entry($file) and press the Page Down key.
Click OK to save your changes.

Field	Value
Option	1
Condition for Option	true
Description	Post to Contacts
Description ID
Comments	POST
Application	post.fc
Error Message	Could not post to contacts file.
Reset on Return	true