Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Develop > Tailoring > Links > Posting > Manual posting using Format Control additional options > Modify a hardware Change Request for posting

Modify a hardware change request for posting

Applies to User Roles:

System Administrator

To test the manual Posting routine you set up, you must access a hardware change request and modify one or more fields in the Initiator section that was defined in the link record. Then, you will invoke the Additional Options to verify that the contacts file data changes do reflect the changes in your change request.

We will do this in the Database Manager Administrator mode, because Format Control Additional Options are not available in Change Management.

Click Tailoring > Database Manager.
Select the Administration Mode checkbox.

Note: You must click Administration Mode or you will be using Change Management instead of Database Manager. Format Control Additional Options are not available in Change Management.
Open the cm3r.hardware form.
Click Search.

A list of change request records opens.
Retrieve any existing Hardware change request.
Verify that the existing Initiated By information matches an existing contacts file record. To do so, position the cursor on the Name field, and then click Find.

The related Contact Information record opens.
If no contacts record match exists, do the following:
1. Clear the existing Name field, and then use the Fill button to fill a valid contact value into the change request record.
2. Update the Department and Phone fields.
3. Click Post to Contacts from the More Actions menu to initiate posting to the contacts file.
  Note: The option name depends on the value entered in the Command field of the Additional Options definition. Therefore, you may see something other than Post to Contacts in your More Actions menu.
4. Place the cursor in the Change Initiator Name field, and then click Find. The updated Contact record opens.
  The updated departmental data from the change request opens in the Corp. Structure field at the bottom of the Business Information tab, and the updated phone data opens in the Work phone field in the Contact Numbers tab.
Click Save.