Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Add Catalog Item to Category

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

Catalog items can be grouped into categories within a catalog. A catalog item can be in multiple categories.

The Organization Administrator can add a catalog item to a category in a catalog.

To add a catalog item to categories:

From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
In the Catalog Items view, for the catalog item you want to add to a category, click and select Add Categories.
In the Add categories dialog, sselect the new categories for the catalog item, and then click Add Categories.

The Service Portalcatalog item is added to the categories.

The Organization Administrator can also add multiple catalog items to categories at one time in a batch operation.

To add multiple catalog items to categories in a batch:

In the Catalog Items view, select the catalog items for the batch by clicking the radio buttons next to each catalog item. (You can also use the Select All radio button as a toggle to select all or none of the catalog items.)
Click More and select Add Categories.
In the Add Categories dialog, select the new categories for the catalog items, and then click Add Categories.

All of the selected Service Portal catalog items are added to the specified categories.