Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Remove Catalog Item from Categories

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

Catalog items can be grouped into categories within a catalog. A catalog item can be in multiple categories.

The Organization Administrator can remove a catalog item from a category in a catalog.

To remove a catalog item from categories:

From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
In the Catalog Items view, for the catalog item you want to remove from a category, click and select Remove Categories.
In the Remove categories dialog, select the category to remove the catalog item from, and then click Remove Selected.

The Service Portalcatalog item is removed from the category.

The Organization Administrator can also remove multiple catalog items from categories at one time in a batch operation.

To remove multiple catalog items from categories in a batch:

In the Catalog Items view, select the catalog items for the batch by clicking the radio buttons next to each catalog item. (You can also use the Select All radio button as a toggle to select all or none of the catalog items.)
Click More and select Remove Categories.
In the Remove categories dialog, select the categories to remove the catalog items from, and then click Remove Selected.

All of the selected Service Portal catalog items are removed from the categories.