Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Unpublish Catalog Item

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

A published catalog item can be unpublished by the Organization Administrator so that it is no longer available for ordering in the Service Portal.

Note You can only unpublish items that are already published.

To unpublish a catalog item:

From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
In the Catalog Items view, select Published Items (on the left side of the page).
For the catalog item and the specific catalog you want to unpublish, click and select Unpublish.
Confirm unpublishing the catalog item.

The Service Portal catalog item is unpublished from the catalog and is not available for consumer fulfillment in the Service Portal.

Note Repeat the process if there are multiple catalogs from which you want to unpublish the catalog item.

The Organization Administrator can also unpublish multiple catalog items at one time in a batch operation.

To unpublish multiple catalog items in a batch:

From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
In the Catalog Items view, select Published Items (on the left side of the page).
Select the catalog items and the specific catalogs for the batch by clicking the radio button next to each catalog item/catalog. (You can also use the Select All radio button as a toggle to select all or none of the catalog items/catalogs.)
Click Unpublish.
Confirm unpublishing the catalog items.

The Service Portal catalog items are unpublished from the catalogs and they are not available for consumer fulfillment in the Service Portal.

To unpublish a catalog item from Details view:

From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
In the Catalog Items view, select Published Items (on the left side of the page).
Click on the Published item with specific catalog that you want to unpublish. The Details view opens.

Notice the tabs above the catalog item name: Template, Catalog 1, Catalog 2, and so on. These indicate that the item is a template item as well as any catalogs where the item is already published. You can also click the tab of the catalog from which you want to unpublish the item.
Click Unpublish.
Confirm unpublishing the catalog item from the catalog.

The Service Portalcatalog item is unpublished from the catalog and is not available for consumer fulfillment in the Service Portal.