Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Add Catalog Item
Concepts
A catalog contains published catalog items for consumer fulfillment in the Service Portal.
The Organization Administrator can add the following types of Service Manager Service Portal catalog items:
- E-mail catalog item
- Bundle catalog item
Tasks
Adding an E-mail Catalog Item or Bundle Catalog Item
To add a new catalog item:
- From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
- In the Catalog Items view, click Add Item.
- In the New Catalog Item dialog:
- Select the appropriate type of catalog item - either E-mail (a single item) or Bundle (a bundle of several items).
- Type a descriptive name in the Name field.
- Select the category for the new catalog item.
- Click Create Item to finish and save your entries.
The new Service Manager Service Portal catalog item is created.
The newly added catalog item has been added as a template item. To publish the catalog item, see Publish Catalog Item.
Tip For a bundle catalog item, you use the Catalog Item Bundle Items view to manage the catalog items in the bundle.
Related Topics
