Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Edit Catalog Item
Concepts
A catalog contains published catalog items for consumer fulfillment in the Service Portal.
The properties of a catalog item, including Display Name, Categories, Description, Details, and Main Image (visual representation of a catalog item) can be changed by the Organization Administrator.
Tasks
To edit a catalog item:
- From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
- In the Catalog Items view, click the catalog item you want to edit.
- In the Details view, click Edit.
- In the Details dialog, the following properties of the catalog item can be changed:
- Type a new Display Name.
- Add new Categories.
- Type a new Description.
- Type new Details.
- Specify a new Main Image.
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After making the changes, click Save to finish and save the edits.
The new details of the catalog item are displayed in the Details view.
The Organization Administrator can also manage catalog items in the following Service Portal views:
- Catalog Item Form – View and specify the fields and selections used to order the catalog item.
- Catalog Item Parameter Aliases – View and manage the parameter aliases for a catalog item.
- Catalog Item Pricing – View and set the pricing for the catalog item, including the initial price and the recurring price.
- Catalog Item Gallery – View and specify an image for the catalog item that provides the user with a visual representation.
- Catalog Item Attachments – View and specify attachments for the catalog item, such as service level agreements, terms, and conditions.
- Catalog Item Access Control – View and control who has access to the catalog item.
- Catalog Item Service – View and manage the related service actions and support catalog items.
Related Topics
