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Remove Catalog Item

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

A catalog item can be removed by the Organization Administrator.

Tasks

Removing a Single Catalog Item

To remove a catalog item:

  1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
  2. In the Catalog Items view, select Template Items (on the left side of the page).
  3. For the catalog item you want to remove, click and select Remove. A confirmation dialog is displayed.
  4. Confirm the catalog item removal.

The former catalog item—both template item and any published items—is removed and is no longer available for consumer fulfillment; however, pending orders for the Service Portalcatalog item will be fulfilled.

Removing Multiple Catalog Items

The Organization Administrator can also remove multiple catalog items at one time in a batch operation.

To remove multiple catalog items in a batch:

  1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
  2. In the Catalog Items view, select Template Items (on the left side of the page).
  3. Select the catalog items for the batch by clicking the radio buttons next to each catalog item. (You can also use the Select All radio button as a toggle to select all or none of the catalog items.)
  4. Click Remove.
  5. Confirm removing the catalog items.

The former Service Manager Service Portal catalog items are removed—both template items and any published items—and are no longer available for consumer fulfillment; however, pending orders for the catalog items will be fulfilled.

Removing a Catalog Item from Details View

To remove a catalog item from Details view:

  1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
  2. In the Catalog Items view, select Template Items (on the left side of the page).
  3. Click the catalog item you want to remove.
  4. Click Remove. A confirmation dialog is displayed.
  5. Confirm the catalog item removal.

The former catalog item—both template item and any published items—is removed and is no longer available for consumer fulfillment; however, pending orders for the Service Portalcatalog item will be fulfilled.

 

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