Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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View Catalog Items in Localized Languages
Concepts
Multiple Service Manager Service Portal applications enable you to translate the properties of items into a foreign language and then view the items in the localized language. The properties of catalogs, categories, and catalog items can be translated and viewed in localized languages.
Multiple foreign languages can be associated with an Service Manager Service Portal organization. The default language is initially specified by the Administrator.
The Organization Administrator manages the localized languages for an organization and enables Service Manager Service Portal catalogs, categories, and catalog items to be viewed in localized languages.
The Service Manager Service Portal Administrator manages foreign languages in all Consumer organizations. See Manage Languages for information on how the Administrator can add, delete, and set default languages.
Tasks
Add Language
If the localized language has not been assigned to the organization, click the languages list under the Service Manager Service Portal avatar and select Settings. This takes you to the Identity application.
Note See Manage Languages for information on how to add, delete, and set default languages in the Identity application.
Translate to Localized Language
In the Catalog Items application, to translate catalog items' properties and view them in a localized language:
-
Click the languages list under the Service Manager Service Portal avatar and select the localized language.
Tip When viewing the catalog item in a localized language and it has not been translated into the localized language, the description of the catalog item appears in a non-black colored font. The non-black colored font is a convenient visual indicator that the catalog item is not translated in the localized language.
- Edit the catalog item and translate its properties into the localized language:
- Click the catalog item.
- In the Details view, click Edit.
- In the Details dialog, translate the catalog item's properties—Display Name, Description, Details, and Main Image—into the localized language.
- To finish and save the translated changes, click Save.
The translated catalog item can now be viewed in the localized language.
Note Only published catalog items can be translated into localized languages.
Related Topics
