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NNM iSPI Performance for Metrics Installation and Upgrade Issues
The following sections describe some possible installation issues that you might experience while installing or upgrading the NNM iSPI Performance for Metrics
Failure to Install the Cross Domain Extension Pack
When the installation of the Cross Domain Extension Pack fails, the following error message appears in the installation log file:
WARN: Failed command system("<Install_Dir>/nonOV/perl/a/bin/perl" -I"<Install_Dir>/NNMPerformanceSPI/lib/perllibs/lib" "<Install_Dir>/NNMPerformanceSPI/bin/mkCrossDomainExtensionPack.ovpl"): 3
To reinstall the Cross Domain Extension Pack manually after installing the NNM iSPI Performance for Metrics, run the following command:
Upgrade Failure with FATAL Error on Linux
Upgrade to the new version fails and the installation log file shows the following error messages:
FATAL: Stacktrace: 0. /opt/OV/nonOV/perl/a/lib/site_perl/NPS/BIServer.pm:169 [NPS::npslog::FATAL()]
FATAL: Stacktrace: 1. /opt/OV/nonOV/perl/a/lib/site_perl/NPS/BIServer.pm:48 [main::InstallIBMJRE8()]
FATAL: Stacktrace: 2. /opt/OV/nonOV/perl/a/lib/site_perl/NPS/initializeNPS.pm:560 [main::installBIserver()]
FATAL: Stacktrace: 3. initializeNPS.ovpl:143 [main::InstallCognosBIServer()]
FATAL: IBMJRE8 installation failed. Please refer the logs in /var/opt/OV/NNMPerformanceSPI/logs/IBMJRE8Install.log
FATAL ERROR: initializeNPS.ovpl -a InstallCognosBIServer Failed. (Logfile /var/tmp/PerfSPI_RunInitializeNPS_InstallCognosBIServer.txt)
To resolve this problem, go to the
/var directory, remove the
.com.zerog.registry.xml file, and then start the upgrade process again.
Upgrade Failure Due to the initializeNPS.ovpl Error
If upgrade fails due to failure to upgrade the NNM iSPI Performance for Metrics Extension Packs, the following message appears:
ERROR: Failed running initializeNPS.ovpl.
To address this problem, install the Extension Packs manually by running the following command:
initializeNPS.ovpl -a MetricsExtensionPacksInstall
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