Use > Investigate and Diagnose Problems

Investigate and Diagnose Problems

NNMi offers several ways for you to investigate and diagnose network problems.

  • The Causal Engine keeps track of changes in your network, and alerts you to the root cause of problems and potential problems. See Interpret Root Cause Incidents for more information.

  • Start by accessing the available information for the Source Object and Source Node for the incident. To access all known information about the Source Object, access the incident's Source Object form . NNMi monitors the following object types:

    • Node (and Node Sensors: for example buffers. CPU, disks, memory)
    • Chassis (and Physical Sensors: for example backplane, fan, power, temperature, voltage)
    • Card
    • Interface
    • IP Address
    • SNMP Agent
    • Node Group
    • Card Redundancy Group
    • Router Redundancy Group
  • Select an incident. Then, select ActionsSource Object. NNMi displays the form for the object associated with the incident.

    A wealth of information about that object is available.

    • The object's form is displayed in the top half of the display window. Use the Conclusions tab to display a history of any problems that led to the object's current Status.
    • The Analysis Pane is displayed in the bottom half of the display window. It provides a quick summary of available information. For example, the Details tab also lists the available Conclusions.
  • To explore the information about the object, use the browse buttons:

    • to display a list of all available tabs. Select any tab name from the list to display that tab.
    • to display the next subset of tabs (depending on the current width of your NNMi window).

    You will find the object's State, Status (No Status, Normal, Warning, Minor, Major, Critical, Disabled, or Unknown), Conclusions, and any related incidents.

  • If the Source Object is not a node, you can access the form for the node associated with the object by selecting Open using the  Lookup icon from the Hosted on Node or Managed By attribute.

    Once again, information about the State, Status, and Conclusions can assist yow with identifying the problem.

  • Use the Actions menu to gather the latest information about multiple aspects of a node (rather than waiting for the next regularly scheduled collection time).

  • The Actions menu also provides an easy way to use troubleshooting commands to diagnose node connectivity and access problems:

    You can also access Line Graphs from the Actions menu to investigate a problem. See Monitor with Graphs for more information.

  • Use ToolsMIB Browser or select ActionsMIB InformationMIB Browser from a Node or Incident form to view MIB Information for a node. See Run SNMP Walk Commands (MIB Browser) for more information.
  • If you have NNMi role permits, you can use ActionsOpen Incident Configuration to access more information about the incident including its Description, which includes reasons why the incident is generated.

    You can also right-click any object in a table or map view to access the items available within the Actions menu.
  • Use the Tools menu to find a problem node. You can also use the Tools menu to verify that NNMi, itself, is running properly. This includes checking the status of NNMi processes and services: