Is the State Poller keeping up?

At any time, you can check the current health statistics about the state poller service on the State Poller tab of the System Information window, as described in the following table.

State Poller Health Information

Information

Description

Status

Overall status of the state poller service

Poll counters

  • Collections requested
  • Collections completed
  • Collections in process
  • Collection request delays

Time to execute skips in last minute

The number of regularly scheduled polls that did not complete within the configured polling interval. A non-zero value indicates that the polling engine is not keeping up or that targets are being polled faster than they can respond.

  • What to watch for: If this value continues to increase, there are problems communicating with the target or NNMi is overloaded.
  • Action to take: Look in the nnm.?.0.log file for messages for the classes beginning with the string com.hp.ov.nms.statepoller to determine the targets for the skipped polls.

    • If the skipped polls are for the same targets, change the configuration to poll these targets at a less frequent rate or to increase the timeout for these targets.
    • If the skipped polls are for different targets, check the NNMi system performance, especially the available memory for ovjboss.

Stale collections in last minute

A stale collection is a collection that has not received a response from the polling engine for at least 10 minutes. A healthy system should never have any stale collections.

  • What to watch for: If this value increases consistently, there is a problem with the polling engine.
  • Action to take: Look in the nnm.?.0.log file for messages for the classes beginning with the string com.hp.ov.nms.statepoller to determine the targets for the stale collections.

    • If the stale collections are for a single target, unmanage the target until you can resolve the problem.
    • If the stale collections are for different targets, check the performance of the NNMi system and the NNMi database. Stop and restart NNMi.

Poller result queue length

  • What to watch for: This value should be close to 0 most of the time.
  • Action to take: If this queue size is very large, ovjboss might be running out of memory.

State mapper queue duration

  • What to watch for: This value should be close to 0 most of the time.
  • Action to take: If this queue duration is very large, then check the performance of the NNMi system and the NNMi database.

State updater queue duration

  • What to watch for: This value should be close to 0 most of the time.
  • Action to take: If this queue size is very large, then check the performance of the NNMi system and the NNMi database.
State updater exceptions What to watch for: This value should be 0.