Best Practices Tour for the Incident Browsing Workspace

This Best Practices Tour explains how to use the Incident Browsing workspace to research an issue you are trying to resolve in your network environment.

The Incident Browsing workspace contains nine views. You can Filter these views by time period, Node Group, or any column's data (by right-clicking on the column heading):

• Sort the data.
• Filter the data.
• Show or Hide columns (Visibility).

Select any table row and click the Actions menu to see what (if anything) you can do with each incident.

There are important differences between Incident Browsing workspace views:

• The custom table views (Custom Open Incidents and Custom Incidents) show all incidents and all columns (attributes). Configure these views to meet your current need. Note that due to potential performance concerns with large lists, this view is not automatically Refreshed.
• Other table views show a pre-filtered list of incidents and display a pre-determined subset of columns (attributes) according the view's title text.

The following pre-configured views contain lists of incidents that most likely require immediate attention:

• Open Key Incidents lists all of the Open Root Cause Incidents and Service Impact incidents whose Severity is not Normal ( Critical, Major, Minor, or Warning). The following two views are subsets of the data in this view.
• Open Root Cause Incidents lists all incidents (any Severity) that NNMi determines are the cause of or source of a problem. Any incidents in this view with a Severity other than Normal also appear in the Open Key Incidents view.
• Service Impact Incidents lists all incidents (any Severity) that NNMi determines might impact a related application in your network environment. Any incidents in this view with a Severity other than Normal also appear in the Open Key Incidents view.

The following pre-configured views provide lists that network management teams often find useful:

• Closed Key Incidents tracks the key incidents that have been resolved by your team or automatically resolved because of positive changes in the network environment.
• All Incidents lists all incidents generated by NNMi. Note that due to potential performance concerns with large lists, this view is not automatically Refreshed.
• SNMP Traps lists traps generated from SNMP agents on managed devices in your network environment. Note that many SNMP traps never become incidents (the NNMi administrator must configure that to happen for each trap definition). For example, if the NNMi administrator configures the SNMP Link Down trap to generate a Root Cause incident, when you open the generated Interface Down incident, data about the related Link Down trap is listed on the Incident form's General tab.

See Best Practices Tour for the Incident Management Workspace for more information. Use the Incident Management workspace to take action on incidents assigned to you and your team.