Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
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Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Gateway Channel Incident
The following table lists the gateway channel incident generated by the NNM iSPI for IP Telephony for events related to the usage state of gateway channels discovered in the Microsoft unified collaboration and communication management environment. You can view this incident using the Incident Browsing workspace or the Incidents tab page on the Gateway Channel form.
| Incident | Message | Severity | Description |
|---|---|---|---|
| GatewayChannelStatusIdle | Channel : $chName was found in Idle state for configured Idle Time. Gateway ipaddress : $gwIPAddress | Critical | Gateway channel usage status is idle. |
The NNM iSPI for IP Telephony uses the following conventions to identify the channel usage state between consecutive polling cycles:
- Percent Channel Usage state is 0: Changes the channel usage state in the Gateway Interface Form to
Idle - Percent Channel Usage state is 100: Changes the channel usage state in the Gateway Interface Form to
Connected. - Percent Channel Usage state is greater than 0 and less than 100: Changes the channel usage state in the Gateway Interface Form to
Partially Used.
Note The NNM iSPI for IP Telephony closes the incident as soon as the channel state changes from Idle to Connected or Partially Used.
We welcome your comments!
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