Use > Monitor with the NNM iSPI for IP Telephony > Nortel IP Telephony

Nortel IP Telephony

This topic includes the following sections:

The Nortel IP Telephony workspace enables you to view the inventory views for the Nortel devices and entities that are discovered and monitored in your environment. The following table lists the options that you can click to view the details of a discovered device or an entity:

Inventory View Purpose
Call Servers Lists the Nortel Call Servers discovered on the network.
Signaling Servers Lists the Nortel Signaling Servers discovered on the network.
IP Phones Lists the Nortel IP Phones discovered on the network.
Media Gateways Lists the Nortel Media Gateways discovered on the network.

Monitor Nortel Call Servers

The Call Servers view displays a list of available Nortel Call Servers in the network. The view arranges the key attributes of all discovered Nortel Call Servers in a table.

To launch the Call Servers view

From the Workspaces navigation pane, click Nortel IP Telephony > Call Servers. The Call Servers view opens in the right pane.

Basic Attributes of the Nortel Call Servers Table
Attribute Description
Node Status

The status of the Nortel Call Server. Possible values are:

  • No Status  
  • Normal
  • Disabled  
  • Warning
  • Minor
  • Major
  • Critical  
  • Unknown
Name The system name of the Nortel Call Server.
IP Address The IP address of the Nortel Call Server.
Model The model of the Nortel Call Server.
Version Version of the Nortel Call Server.
Description A description of the Nortel Call Server.
Management Server

The management server for the call server. This attribute displays one of the following values:

  • Local: If the call server is being managed by the NNMi management server console on which you are viewing the call server details.
  • Name of the regional manager that manages the call server.

View the Nortel Call Server Details Form

You can view the details of a single Nortel Call Server in a form, which you can launch from the Nortel Call Servers view.

To view the Nortel Call Server Details Form:

In the Nortel Call Servers view, select the node of your interest, and then click . The Nortel Call Server Details Form opens. The Nortel Call Server form displays details of the selected server in the left pane, and details of all the associated Nortel Signaling Servers in the right pane.

To view the Node Form for the Nortel Call Server, click , and then click Open. The Node Form opens displaying the details of the server.

Analysis Pane

The Analysis pane displays a summary of the details of the selected call controller as follows:

Nortel Call Server Details Summary tab

  • Name: The name of the selected call server.

Call Server Information tab

  • Management Mode: The management state of the call server. The status can be one of the following strings: Managed, Unmanaged, or Out of Service.
  • IP Address: The IP address of the call server.
  • ELAN IP Address: The IP address of the interface that is connected to the ELAN where the call server belongs.
  • Model: The model of the call server.
  • Description: The description of the call server.

Device Registrations tab

  • Number of Associated Signaling Servers: The number of signaling servers associated with the call server.

Filter Nortel Call Servers

You can filter the listed call servers in the Call Servers view based on the management server.

To filter the Port Networks view:

  1. Right-click the Management Server attribute column of one of the call servers listed in the Call Servers view.
  2. Select one of the following filters:
    • Equals this value: filters and lists all the call servers that have a value that is equal to the value of the column that you selected.
    • Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
    • Is not empty: filters and lists all the call servers for which the selected column is not empty.
    • Is empty: filters and lists all the call servers for which the selected column is empty.
    • Not equal to this value: filters and lists all the call servers that do not have the value in the column that you selected.

      The filtered list of call servers appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.
Nortel Call Server formThe Nortel Call Server Details Form helps you view the node details of the selected Nortel Call Server and the Signaling Servers and IP phones associated with it. The form presents two different panes. The right pane lists the following details:Associated Signaling Servers: The Associated Signaling Servers tab displays the details of all the Signaling Servers associated with the selected server. The tab displays the details of every associated Signaling Servers in the format presented in the Nortel Signal Servers view.Associated IP phones: The Associated Extensions tab displays the details of all the IP phones associated with the selected Nortel Call Server. The tab displays the details of every associated IP phone in the format presented in the Nortel IP Phones view.Incidents: This tab displays the incidents related to the changes in the state of the Call Server.The left pane lists the following details of the selected Nortel Call Server:

Nortel Call Server form

The Nortel Call Server Details Form helps you view the node details of the selected Nortel Call Server and the Signaling Servers and IP phones associated with it. The form presents two different panes.

The right pane lists the following details:

  • Associated Signaling Servers: The Associated Signaling Servers tab displays the details of all the Signaling Servers associated with the selected server. The tab displays the details of every associated Signaling Servers in the format presented in the Nortel Signal Servers view.
  • Associated IP phones: The Associated Extensions tab displays the details of all the IP phones associated with the selected Nortel Call Server. The tab displays the details of every associated IP phone in the format presented in the Nortel IP Phones view.
  • Incidents: This tab displays the incidents related to the changes in the state of the Call Server.

The left pane lists the following details of the selected Nortel Call Server:

Basic Attributes of the Selected Nortel Call Server
Attribute Description
Hosted Node

The hostname of the Nortel Call Server node.
Name The name of the Nortel Call Server.
IP Address The IP address of the Nortel Call Server.
Description A short description of the server.
Version The version of the server.
ELAN IP IP address of the interface that is connected to the ELAN where the Nortel Call Server belongs.
Model Model of the Nortel Call Server.

Monitor Nortel Signaling Servers

The Signaling Servers view displays a list of available Nortel Signaling Servers in the network. The view arranges the key attributes of all discovered Nortel Signaling Servers in a table.

To launch the Nortel Signaling Servers view:

From the Workspaces navigation pane, click Nortel IP Telephony > Signaling Servers. The Signaling Servers view opens in the right pane.

Basic Attributes of the Nortel Signaling Servers Table
Attribute Description
Node Status

The status of the Nortel Signaling Server. Possible values are:

  • No Status  
  • Normal
  • Disabled  
  • Warning
  • Minor
  • Major
  • Critical  
  • Unknown
Name The fully-qualified domain name of the Nortel Signaling Server.
IP Address The IP address of the Nortel Signaling Server.
Description Description of the Nortel Signaling Server.
Model The model of the Nortel Signaling Server.
Version

Version of the Nortel Signaling Server.
Call Servers The associated Nortel Call Servers.
Management Server

The management server for the signaling server. This attribute displays one of the following values:

  • Local: If the signaling server is being managed by the NNMi management server console on which you are viewing the signaling server details.
  • Name of the regional manager that manages the signaling server.

View the Nortel Signaling Server Details Form

You can view the details of a single Nortel Signaling Server in a form, which you can launch from the Nortel Signaling Servers view.

To view the Nortel Signaling Server Details Form:

In the Nortel Signaling Servers view, select the node of your interest, and then click . The Nortel Signaling Server Details Form opens. The Nortel Signaling Server Details Form displays details of the selected signaling server in the left pane, and details of all the associated Nortel Call Servers in the right pane.

To view the Node Form for the Nortel Signaling Server, click , and then click Open. The Node Form opens displaying the details of the server.

Analysis Pane

The Analysis pane displays a summary of the details of the selected call controller as follows:

Nortel Signaling Server Details Summary tab

  • Name: The name of the selected signaling server.

Call Server Information tab

  • Management Mode: The management state of the signaling server. The status can be one of the following strings: Managed, Unmanaged, or Out of Service.
  • IP Address: The IP address of the signaling server.
  • ELAN IP Address: The IP address of the interface that is connected to the ELAN where the signaling server belongs.
  • TLAN IP Address: The IP address of the interface that is connected to the TLAN where the signaling server belongs.
  • Model: The model of the signaling server.
  • Description: The description of the signaling server.

Device Registrations tab

  • Number of Associated Call Servers: The number of call servers associated with the signaling server.

Filter Nortel Signaling Servers

You can filter the listed signaling servers in the Signaling Servers view based on the management server.

To filter the Signaling Servers view:

  1. Right-click the Management Server attribute column of one of the signaling servers listed in the Signaling Servers view.
  2. Select one of the following filters:
    • Equals this value: filters and lists all the signaling servers that have a value that is equal to the value of the column that you selected.
    • Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
    • Is not empty: filters and lists all the signaling servers for which the selected column is not empty.
    • Is empty: filters and lists all the signaling servers for which the selected column is empty.
    • Not equal to this value: filters and lists all the signaling servers that do not have the value in the column that you selected.

      The filtered list of signaling servers appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Nortel Signaling Server Details Form

The Nortel Signaling Server form helps you view the node details of the selected Nortel Signaling Server and the Nortel Call Servers and QOS Zones associated with it. The form presents two different panes.

The right pane lists the following details:

  • Associated CallServers: The Associated CallServers tab displays the details of all the Nortel Call Servers associated with the selected server. The tab displays the details of every associated Nortel Call Servers in the format presented in the Nortel Call Servers view.
  • Associated QOS Zones: The Associated QOS Zones tab displays the details of all the QoS zones configured with the selected Nortel Signal Server. The tab displays the details of every associated QoS zone in the format presented in the Nortel QOS Zone Table view.
  • IP Phones: This tab displays the IP phones associated with the Signaling Server as shown on the IP Phones page.

The left pane lists the following details of the selected Nortel Signaling Server:

Basic Attributes of the Selected Nortel Signaling Server
Attribute Description
Hosted Node

The hostname of the Nortel Signaling Server node.
Name The name of the Nortel Signaling Server.
IP Address The IP address of the Nortel Signaling Server detected by NNMi.
Version The version of the server.
Description A short description of the server.
Model Model of the Nortel Signaling Server.
ELAN IP Address IP address of the interface that is connected to the ELAN where the Nortel Signaling Server belongs.
Host IP Addresses All the IP addresses of the Nortel Signaling Server.
TLAN IP Address IP address of the interface that is connected to the TLAN where the Nortel Signaling Server belongs.
TPS Service Indicates if the TPS service is enabled on the signaling server.

Nortel QOS Zones Table View

The QOS Zones table view displays the QoS metrics of all the configured QoS zones on a Nortel Signaling Server. The view arranges the QoS metrics in a table.

Basic Attributes of the Nortel QOS Zones Table
Attribute Description
QOS Zone ID The ID of a QoS zone.
Name The name of the QoS zone. The name is formed using the IP address of the Nortel Signaling Server and the QoS Zone number.
Signaling Server IP Address The IP address of the Signaling Server on which the QOS zone was configured.
Management Server

The management server for the QoS zone. This attribute displays one of the following values:

  • Local: If the QoS zone is being managed by the NNMi management server console on which you are viewing the QoS zone details.
  • Name of the regional manager that manages the QoS zone.

View the Nortel QOS Zone Details form 

You can view the details of QOS zones in a form, which you can launch from the Nortel QOS Zones Table view.

To view the Nortel QOS Zone Details form:

In the Nortel QOS Zones table view, select the node of your interest, and then click . The Nortel QOS Zone Details Form opens. The Nortel QOS Zone Details Form displays details of the QoS zone in the left pane, and details of set parameters in the right pane.

Filter Nortel QOS Zones

You can filter the listed QOS zones in the QOS Zones view based on the management server.

To filter the QOS Zones view:

  1. Right-click the Management Server attribute column of one of the QOS zones listed in the QOS Zones view.
  2. Select one of the following filters:
    • Equals this value: filters and lists all the QOS zones that have a value that is equal to the value of the column that you selected.
    • Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
    • Is not empty: filters and lists all the QOS zones for which the selected column is not empty.
    • Is empty: filters and lists all the QOS zones for which the selected column is empty.
    • Not equal to this value: filters and lists all the QOS zones that do not have the value in the column that you selected.

      The filtered list of QOS zones appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

View the Nortel QOS Zone Details Form

The Nortel QOS Zone Details Form includes the details of a particular QoS zone that was configured on a Nortel Signaling Server.

The left pane lists the following details:

  • QOS Zone ID
  • Name of the QoS zone
  • IP address of the Signaling Server where the QoS zone was configured.

The right pane introduces two tabs—Intra Zone QOS Parameters and Inter Zone QOS Parameters.

The Intra Zone QOS parameter tab presents you the following metrics:

Basic Attributes of the Intra Zone QOS Parameters tab
Attribute Description
CallsMadeIn The number of calls made successfully within the selected zone.
CallsBlockedIn The number of calls blocked within the selected zone.
PeakIn The percentage peak bandwidth within the selected zone.
AvgIn The percentage average bandwidth within the selected zone.
InThrViol Violation of bandwidth-usage threshold within the selected zone.
IntervalIn The number of measuring-interval samples within the selected zone.
UnacpLatencyIn The number of unacceptable latency samples within the selected zone.
UnacpPacketLossIn The number of unacceptable packet loss within the selected zone.
UnacpJitterIn The number of unacceptable jitter samples within the selected zone.
UnacpRFactorIn The number of unacceptable R-factor samples within the selected zone.
UnacpEchoRLossIn The number of unacceptable Echo Return Loss within the selected zone.
WarnLatencyIn The number of warning latency samples within the selected zone.
WarnJitterIn The number of warning jitter samples within the selected zone.
WarnPacketLossIn The number of warning packet-loss samples within the selected zone.
WarnRFactorIn The number of warning R-factor samples within the selected zone.
WarnEchoRLossIn The number of warning Echo Return Loss within the selected zone.

The Inter Zone QOS parameter tab presents you the following metrics:

Basic Attributes of theInter Zone QOS Parameters tab
Attribute Description
CallsMadeOut The number of calls made successfully within different zones.
CallsBlockedOut The number of calls blocked within different zones.
PeakOut The percentage peak bandwidth within different zones.
AvgOut The percentage average bandwidth within different zones.
OutThrViol Violation of bandwidth-usage threshold within different zones.
IntervalOut The number of measuring-interval samples within different zones.
UnacpLatencyOut The number of unacceptable latency samples within different zones.
UnacpPacketLossOut The number of unacceptable packet loss within different zones.
UnacpJitterOut The number of unacceptable jitter samples within different zones.
UnacpRFactorOut The number of unacceptable R-factor samples within different zones.
UnacpEchoRLossOut The number of unacceptable Echo Return Loss within different zones.
WarnLatencyOut The number of warning latency samples within different zones.
WarnJitterOut The number of warning jitter samples within different zones.
WarnPacketLossOut The number of warning packet-loss samples within different zones.
WarnRFactorOut The number of warning R-factor samples within different zones.
WarnEchoRLossOut The number of warning Echo Return Loss within different zones.

The Incidents tab lists the incidents generated for state changes for the Nortel QoS Zones.

In this form, you can view the following details:

  • Value of a QoS metric
  • The threshold set for the metric
  • If the metric value has violated the set threshold

If you want to set the thresholds for these metrics, you must log on to the NNMi console with an administrative or operator level 2 privileges.

For more information to set thresholds for Nortel QoS zone metrics, see Set thresholds for Nortel QoS metrics.

Monitor Nortel IP Phones View

The IP Phones view displays a list of available Nortel IP phones on the network. The view arranges the key attributes of all discovered Nortel IP phones in a table.

To launch the IP Phones view:

  • From the Workspaces navigation pane, click Nortel IP Telephony > IP Phones. The IP Phones view opens in the right pane.

    Basic Attributes of the IP Phones Table
    Attribute Description
    Registration State The registration state of the IP phone. The registration state can be Registered or Unregistered.
    Extension Number The extension number of the IP phone.
    Model The model of the IP phone.
    IP Address The IP address of the phone.
    Call Server The fully-qualified domain name or IP address of the Nortel Call Server to which the IP phone belongs.
    Description A description of the IP phone.
    Management Server

    The management server for the IP phone. This attribute displays one of the following values:

    • Local: If the IP phone is being managed by the NNMi management server console on which you are viewing the IP phone details.
    • Name of the regional manager that manages the IP phone.

View the Nortel Phone Detailed form

You can view the details of a single Nortel IP phone in a form, which you can launch from the Nortel IP Phone Details Form.

To view the Nortel IP Phone Details form:

  • In the IP Phones view, select the node of your interest, and then click . The Nortel Phone Detailed form opens. The Nortel IP Phone Details Form displays details of the selected phone in the left pane, and details of the associated Nortel Call Server in the right pane.

To view the Node Form for the Nortel IP phone, click , and then click Open. The Node Form opens displaying the details of the phone.

Filter Nortel IP phones

You can filter the listed IP phones in the IP Phones view with the available filters. You can perform the filtering action only on the Registration State, Extension Number, and Management Server columns.

You can select multiple filters based on your requirements.

To filter the IP Phones view:

  1. Right-click the Registration State, Extension Number, or Management Server attribute of one of the IP phones listed in the IP Phones view.
  2. Select one of the following filters:
    • Equals this value: filters and lists all the IP phones that have a value that is equal to the value of the column that you selected.
    • Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
    • Is not empty: filters and lists all the IP Phones for which the selected column is not empty.
    • Is empty: filters and lists all the IP Phones for which the selected column is empty.
    • Not equal to this value: filters and lists all the IP phones that do not have the value in the column that you selected.

The filtered list of Nortel IP phones appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.
Nortel Phone Detailed formThe Nortel IP Phone Details Form helps you view the node details of the selected IP phone and the Nortel Call servers associated with it. The form presents two different panes.The right pane lists the following details:Associated CallServers: The Associated CallServers tab displays the details of the Nortel Call server associated with the selected IP phone. The tab displays the details of the associated Nortel Call Server in the format presented in the Nortel Call Server view.Signaling Server: The signaling server details associated with the IP phone as shown on the Signaling Server page.Incidents: This tab lists the incidents related to the Nortel IP Phone.The left pane lists the following details of the selected Nortel IP phone:

Nortel Phone Details form

The Nortel IP Phone Details Form helps you view the node details of the selected IP phone and the Nortel Call servers associated with it. The form presents two different panes.

The right pane lists the following details:

  • Associated CallServers: The Associated CallServers tab displays the details of the Nortel Call server associated with the selected IP phone. The tab displays the details of the associated Nortel Call Server in the format presented in the Nortel Call Server view.
  • Signaling Server: The signaling server details associated with the IP phone as shown on the Signaling Server page.
  • Incidents: This tab lists the incidents related to the Nortel IP Phone.

The left pane lists the following details of the selected Nortel IP phone:

Basic Attributes of the Selected Nortel IP Phone
Attribute Description
Registration State The registration state of the IP phone line.
IP Address The IP address of the phone.
Extension Number Extension number of the phone.
Description

A short description of the phone.
Model The model of the phone.
Vendor The name of the vendor, in this case, Nortel.
Controller The IP address of the Nortel Call Server that controls the phone.
SS TLAN IP Address The TLAN IP address of the signaling server associated with the IP phone.

Monitor Nortel Media Gateways

The Media Gateways view displays a list of available Nortel media gateway devices on the network. The view arranges the key attributes of all discovered Nortel media gateway devices in a table.

To launch the Nortel Media Gateways view:

From the Workspaces navigation pane, click Nortel IP Telephony > Media Gateways. The Nortel Media Gateways view opens in the right pane.

Basic Attributes of the Nortel Media Gateways Table
Attribute Description
IP Address The IP address of the Nortel media gateway device.
Type The type of the Nortel media gateway device. Possible types are: Voice Gateway Media Card (VGMC) and Media Gateway Controller (MGC).
Call Server The fully-qualified domain name of the CS1000 server to which the gateway device is configured.
Protocol The protocol used by the gateway device.
Description A description of the media gateway device.
Management Server

The management server for the media gateway device. This attribute displays one of the following values:

  • Local: If the media gateway device is being managed by the NNMi management server console on which you are viewing the media gateway device details.
  • Name of the regional manager that manages the media gateway device.

View the Nortel Media Gateway form

You can view the details of a single Nortel media gateway in a form, which you can launch from the Nortel Media Gateways view.

To view the Nortel Media Gateway form:

In the Nortel Media Gateways view, select the node of your interest, and then click . The Nortel Media Gateway Details Form opens. The Nortel Media Gateway Details Form displays details of the selected gateway in the left pane, and details of all the associated Nortel Call Servers in the right pane.

To view the Node Form for the media gateway, click , and then click Open. The Node Form opens displaying the details of the gateway.

Filter Nortel Media Gateways

You can filter the listed media gateways in the Media Gateways view based on the management server.

To filter the Media Gateways view:

  1. Right-click the Management Server attribute column of one of the media gateways listed in the Media Gateways view.
  2. Select one of the following filters:
    • Equals this value: filters and lists all the media gateways that have a value that is equal to the value of the column that you selected.
    • Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
    • Is not empty: filters and lists all the media gateways for which the selected column is not empty.
    • Is empty: filters and lists all the media gateways for which the selected column is empty.
    • Not equal to this value: filters and lists all the media gateways that do not have the value in the column that you selected.

      The filtered list of media gateways appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

View the Nortel Media Gateway Details Form

The Nortel Media Gateway Details Form helps you view the node details of the selected Nortel media gateway and the Nortel Call servers associated with it. The form presents two different panes.

The right pane lists the following details:

  • Associated CallServers: The Associated CallServers tab displays the details of all the Nortel Call servers associated with the selected media gateway. The tab displays the details of every associated Call Server in the format presented in the Nortel Call Server view.

The left pane lists the following details of the selected Nortel media gateway:

Basic Attributes of the Selected Nortel Media Gateway
Attribute Description
Hosted Node Hostname of the media gateway.
Name The name of the media gateway.
Model The model of the media gateway.
Description

A short description of the media gateway.
Vendor Nortel
ELAN IP IP address of the interface that is connected to the ELAN where the gateway belongs.
TLAN IP IP address of the interface that is connected to the TLAN where the gateway belongs.

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