Use > Monitor with the NNM iSPI for IP Telephony > Microsoft IP Telephony

Microsoft IP Telephony

This topic includes the following sections:

You can monitor the Microsoft IP telephony network by logging in as an operator (level 1 or level 2) or as a guest. After logging in, you can view the inventory views for the different Microsoft IP telephony devices and entities discovered and monitored. The following table lists the options that you can click to view the details of a discovered device or an entity:

Inventory View Purpose
Lync Sites Lists the Lync sites discovered on the network.
End User Groups Lists the end user groups discovered on the network for the Lync Server.
Lync End Users Lists the end users discovered on the network for the Lync Server.
Servers Lists the servers discovered from all the server pools associated with the Lync server on the network.
Gateways Lists the gateways discovered on the network.
SIP Trunks Lists the SIP trunks discovered on the network.
Dial Plans Lists the dial plans discovered on the network.
Voice Routes Lists the voice routes discovered on the network.
Voice Policies Lists the voice policies discovered on the network.

Monitor Lync Sites

You can use the Lync Sites inventory view to see a list of Lync sites discovered on the network.

To access the Lync Sites inventory view, follow these steps:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. The inventory options that you can click to view the inventory view for that device or entity, appear.
  3. Click Lync Sites. The Lync Sites inventory view appears.

The Lync Sites inventory view displays the list of Lync sites discovered on the network along with the following attributes for each Lync site.

Attribute Description
Identity Indicates the unique identity of the Lync site discovered.
Name Indicates the name of the Lync site discovered.
Type

Indicates the type of the Lync site discovered. The type can be one of the following:

  • Remote Site: indicates that the discovered site is a remote site managed by a central site.
  • Central Site: indicates that the discovered site is a central site that manages remote sites.
Parent Site Indicates the identity of the site that manages the remote site. This field is applicable only for remote sites.
Description Indicates the description configured for the Lync site discovered..
Management Server

Indicates if the Lync site is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the Lync sites discovered:

  • Local: If the Lync site is being managed by the NNMi management server console on which you are viewing the IP phone details.
  • Name of the regional manager that manages the Lync site.

You can view additional details for a discovered Lync site using the Lync Site Form.

View the Analysis Panel for a Quick Reference

The Analysis panel that appears at the bottom of the Lync Sites inventory view displays the following details. You can select a Lync Site from the Lync Sites inventory view to automatically launch the Analysis panel:

  • Left panel: This panel displays the summary for the selected Lync site and displays the following details:
Detail Description
No. of Branches The number of branch sites connected to the selected Lync site.
No. of Gateways The number of gateways discovered in the selected Lync site.
No. of Pools The number of server pools discovered in the selected Lync site.
No. of Users The number of users discovered in the selected Lync site.
Parent Site The name of the parent site associated with the selected Lync site.
Primary Registrar Pool The primary registrar pool associated with the selected Lync site.
Backup Registrar Pool The backup registrar pool associated with the selected Lync site.
Last Discovered The date and time during which the Lync site was last discovered.
  • Right panel: The right panel displays pie charts for the following call analysis details:
    • QoE by calling party
    • QoE for called party
    • Calls by Media Type
    • Calls by Call Type
    • Calls by Session Type
    • Top Callers
    • Top Named Callers

Launch Context-sensitive Actions for a Lync Site

You can perform the following context-sensitive actions for a selected Lync site from the Lync Sites inventory view:

  • Launch the call details chart detail report.
  • Launch the call quality chart details report.
  • Discover topology and discover users.

To launch the context-sensitive actions:

  1. Select the Lync site
  2. Click Actions > Microsoft IP Telephonyand select the appropriate option to launch the required action.

The pie charts display the details for the past 24 hours. You can click the (Refresh) icon to display the pie chart with the latest call analysis details.

Lync Site Form

You can use the Lync Sites form to view additional details about a discovered Lync site.

To access the Lync Sites form, follow these steps:

  1. Select a Lync site discovered from the Lync Sites inventory view.
  2. Click . The Lync Sites form opens.

The Lync Sites form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down.

Tab Description
Identity Indicates the unique identity of the Lync site discovered.

The right panel displays the following tabs. Click on each tab to view additional information:

  • General

This tab displays the general site attributes as follows.

Attribute Description
Name Indicates the name of the site.
Type Indicates the type of the site. The type can be one of the following:
  • Remote Site: indicates that the discovered site is a remote site managed by a central site.
  • Central Site: indicates that the discovered site is a central site that manages remote sites.
Parent Site Indicates the identity of the site that manages the remote site. This field is applicable only for remote sites.
Primary Registrar Pool Indicates the name of the primary registrar pool for the site.
Backup Registrar Pool Indicates the name of the backup registrar pool for the site.
Description Indicates the description for the site.
  • Pools

This tab displays the server pools associated with the Lync site as follows

Attribute Description
Identity The identity of the server pool associated with the Lync site.
FQDN The Fully Qualified Domain Name (FQDN) of the server pool.

Select a server pool and click . This opens the Pool form.

  • Gateways: displays the gateways associated with the Lync site as shown in the Gateways inventory view.
  • SIP Trunks: displays the SIP trunks associated with the Lync site as shown in the SIP Trunk Configuration form.

Pool Form

You can use the Pool form to view additional details about a discovered server pool associated with a Lync site.

To access the Pools form:

  1. Select a pool associated with a Lync site from the Pools tab page on the Lync Sites form.
  2. Click . This opens the Pool form.

The Pool form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down list.

Tab Description
Identity Indicates the unique identity of the server pool associated with the Lync site.

The right panel displays the following tabs. Click on each tab to view additional information:

  • General: displays the general pool attributes as follows.
Attribute Description
FQDN Indicates the Fully Qualified Domain Name (FQDN) of the server pool.
  • Servers: displays the servers discovered from all the server pools associated with the Lync site. The Servers tab page displays the following attributes.
Attribute Description
Identity The unique identity configured for the server.
FQDN The FQDN of the server.

Select a server and click to open the Servers Form to see the additional details for a discovered server.

Monitor End User Groups

You can use the End User Groups inventory view to see a list of end user groups configured on the network.

To access the End User Groups inventory view, follow these steps:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click End User Groups. The End User Groups inventory view appears.

The End User Groups inventory view displays the list of end user groups discovered on the network along with the following attributes for each end user group.

Attribute Description
Group Name Indicates the name of the end user group discovered.
Description Indicates the description of the end user group discovered.
Order

Indicates the order number for the end user group.
Number of Members Indicates the number of end users in the group.

You can view additional details for a discovered end user group using the End User Group Form

View the Analysis Panel for a Quick Reference

The Analysis panel that appears at the bottom of the End User Groups inventory view displays the following details. You can select an end user group from the End User Groups inventory view to automatically launch the Analysis panel:

  • Left panel: This panel displays the summary for the selected end user group and displays the following details:
Detail Description
No. of Members The number of members in the discovered end user group.
Created on The data and time at which the end user group was .created.
Modified on The data and time at which the end user group was .modified last.
  • Right panel: The right panel displays pie charts for the following call analysis details:
    • QoE by calling party
    • QoE for called party
    • Calls by Media Type
    • Calls by Call Type
    • Calls by Session Type
    • Top Callers
    • Top Named Callers

The pie charts display the details for the past 24 hours. You can click the (Refresh) icon to display the pie chart with the latest call analysis details.

Launch Context-sensitive Actions for a Lync End User Group

You can perform the following context-sensitive actions for a selected Lync end user group from the Lync End User Groups inventory view:

  • Launch the call details chart detail report.
  • Launch the call quality chart details report.

To launch the context-sensitive actions:

  1. Select the Lync end user group.
  2. Click Actions > Microsoft IP Telephonyand select the appropriate option to launch the required action.

End User Group Form

You can use the End User Group form to view the additional details of an end user group discovered.

To access the End User Group form, do as follows:

  1. Select an end user group from the End User Groups inventory view.
  2. Click . The End User Group form opens.

The End User Group form displays the information in two panels—the left panel and the right panel.

The left panel displays the Basics drop-down list that displays the name of the end user group.

The right panel displays the following drop-down lists that display the additional details associated with an end user group.

  • General
Attribute Description
Group Name Indicates the name of the end user group.
Description Indicates the description provided while configuring the end user group.
Filter String Indicates the filter string used to group end users in the end user group.
Order Indicates the order number configured for the user group
  • Lync End Users: displays the details of the end users associated with the selected end user group as shown on the Lync End User Forminventory view.

Monitor End Users

You can use the Lync End Users inventory view to see a list of end users discovered on the network.

To access the Lync End Users inventory view, follow these steps:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click Lync End Users. The Lync End Users inventory view appears.

The Lync End Users inventory view displays the list of end users discovered on the network along with the following attributes for each end user.

Attribute Description
SIP Address Indicates the SIP address of the end user.
Display Name Indicates the display name of the end user.
Line URI Indicates the line URI configured for the end user.
Registrar Pool Indicates the registrar pool to which the end user is associated.
Named User Indicates if the end user is configured as a named user. A named user helps in the easy identification of an end user.
Management Server

Indicates if the end user is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the end users discovered:

  • Local: If the end user is being managed by the NNMi management server console on which you are viewing the IP phone details.
  • Name of the regional manager that manages the end user.
Lync Site Indicates the Lync site associated with the end user.

Launch Context-sensitive Actions for a Lync End User

You can perform the following context-sensitive actions for a selected Lync end user from the Lync End Users inventory view:

  • Launch the call details chart detail report.
  • Launch the call quality chart details report.

To launch the context-sensitive actions:

  1. Select the Lync end user
  2. Click Actions > Microsoft IP Telephonyand select the appropriate option to launch the required action.

You can view additional details for a discovered end users using the Lync End User form.

Lync End User Form

You can use the Lync End User form to view the additional details of an end user discovered.

To access the Lync End User form, do as follows:

  1. Select an end user from the Lync End Users inventory view.
  2. Click . The Lync End User form opens.

The Lync End User form displays the information in two panels—the left panel and the right panel.

The left panel displays the Basics drop-down list that displays following attributes of the end user.

Attribute Description
SIP Address Indicates the SIP address of the end user.
Display Name Indicates the display name of the end user.
Line URI Indicates the line URI configured for the end user.
Registrar Pool Indicates the registrar pool to which the end user is associated.
Home Server Indicates the home server to which the end user is associated.

The right panel displays the following drop-down lists that display the additional details associated with an end user group.

  • General
Attribute Description
SIP Address Indicates the SIP address of the end user.
Display Name Indicates the display name of the end user.
Line URI Indicates the line URI configured for the end user.
Registrar Pool Indicates the registrar pool to which the end user is associated.
Home Server Indicates the home server to which the end user is associated.
Identity Indicates the unique identity configured for the end user.
Voice Policy Indicates the voice policy configured for the end user.
Conferencing Policy Indicates the conferencing policy configured for the end user.
Dial Plan Indicates the dial plan configured for the end user.
Location Policy Indicates the location policy configured for the end user.
Client Policy Indicates the client policy configured for the end user.
Client Version Policy Indicates the client version policy configured for the end user.
Archiving Policy Indicates the archiving policy configured for the end user.
Pin Policy Indicates the pin policy configured for the end user,
External Access Policy Indicates the external policy configured for the end user.
Hosted Voicemail Indicates where the voicemail is hosted for the end user.
Hosted Voicemail Policy Indicates the voice mail policy configured for the end user.
Hosting Provider Indicates the hosting provider configured for the end user.
Target Registrar Pool Indicates the target registrar pool configured for the end user.
Target Home Server Indicates the target home server configured for the end user.
Enabled for Rich Presence Indicates if the end user is enabled for rich presence. A tick mark in the check box adjacent to this attribute indicates that this attribute is enabled.
Audio Video Disabled Indicates if audio and video are disabled for the end user. A tick mark in the check box adjacent to this attribute indicates that this attribute is enabled.
Company Indicates the company name configured for the end user.
Country or Regional Display Name Indicates the country or regional display name configured for the end user.
Department Indicates the department configured for the end user.
Country Abbreviation Indicates the country abbreviation configured for the end user.
City Indicates the city configured for the end user.
IP Phone Indicates the IP phone configured for the end user.
Created Indicates the date and time at which the end user was created
Changed Indicates the date and time at which the end user configuration was modified last.
  • Active Endpoints
Attribute Description
Client Version Indicates the client version of the active endpoint associated with the end user.
Pool FQDN Indicates the Fully Qualified Domain Name (FQDN) of the pool to which the end point belongs.

You can view the additional details regarding an active end point using the Active Endpoints form.

Active Endpoints Form

You can use the Active Endpoint form to view additional details about an active endpoint associated with a Lync end user.

To access the Active Endpoints form:

  1. Select an active endpoint associated with a Lync end user from the Active Endpoints tab page on the Lync End User Form.
  2. Click . The Active Endpoint form opens.

The Active Endpoint form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down.

Attribute Description
Client Version Indicates the client version for the active end point associated with the Lync end user..

The right panel displays the General drop-down list that displays the general endpoint attributes as follows.

Attribute Description
Pool FQDN The name of the Lync site associated with the SIP trunk.
Edge Server The edge server associated with the active endpoint.
Manufacturer The manufacturer for the active endpoint.
Hardware Version Indicates the hardware version of the active endpoint.

Monitor Lync Servers

You can use the Servers inventory view to see the servers discovered from all the server pools associated with the Lync server on the network.

To access the Servers inventory view, follow these steps:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click Servers. The Servers inventory view appears.

The Servers inventory view displays the list of servers discovered on the network along with the following attributes for each server:

Attribute Description
Node Status Indicates the status of the node.
Identity Indicates the unique identity of the server discovered.
FQDN Indicates the Fully Qualified Domain Name (FQDN) of the server.
Pool

Indicates the server pool to which the server belongs.
Management Server

Indicates if the server is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the Lync sites discovered:

  • Local: If the server is being managed by the NNMi management server console on which you are viewing the server details.
  • Name of the regional manager that manages the server.
Lync Site Indicates the Lync site associated with the server.

You can view additional details for a discovered server using the Servers form.

Servers Form

You can use the Servers form to view additional details about a discovered server.

To access the Servers form, do as follows:

  1. Select a server discovered from the Servers inventory view.
  2. Click . The Servers form opens.

The Servers form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down.

Tab Description
Identity Indicates the unique identity of the server.
Hosted on Node Indicates the discovered node that hosts the server.

The right panel displays the following tabs:

  • General: displays the general site attributes as follows.
Attribute Description
FQDN Indicates the name of the site.
Pool Indicates the server pool to which the server belongs.
Management Mode

Indicates if the server is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the Lync sites discovered:

  • Local: If the server is being managed by the NNMi management server console on which you are viewing the server details.
  • Name of the regional manager that manages the server.

Monitor Gateways

You can use the Gateways inventory view to see a list of gateways discovered on the network.

To access the Gateways inventory view, follow these steps:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony.
  3. Click Gateways. The Gateways inventory view appears.

The Gateways inventory view displays the list of gateways discovered on the network along with the following attributes for each gateway.

Attribute Description
Node Status Indicates the status of the NNMi node mapped to the gateway.
Operational State

Indicates the operational state of the gateway.This operational state is computed from the operational states of the interfaces contained in the gateway.

The operational state for a gateway can display one of the following values:

  • Minor
  • Not Applicable
  • Not Monitored
  • Unknown
  • Warning
  • Normal
  • Critical
  • Not Polled
Identity Indicates the unique identity of the gateway discovered.
Name Indicates the name of the gateway discovered.
IP Address

Indicates the IP address of the gateway discovered.
Site Indicates the Lync site that includes the gateway.
Description Indicates the description configured for the gateway discovered..
Management Server

Indicates if the gateway is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the gateway discovered:

  • Local: If the gateway is being managed by the NNMi management server console on which you are viewing the gateway details.
  • Name of the regional manager that manages the gateway.

You can view additional details for a discovered gateway using the Gateway Form.

Launch Context-Sensitive Reports for a Gateway

You can launch reports for a gateway from the Gateways inventory view.

To launch the context-sensitive actions:

  1. Select the gateway.
  2. Click Actions, select IP Telephony, and then click one of the following options:
    • B-Channel Activity: Launches Top N Report based on Gateway B-Channel Activity metrics. The default metrics selected are Gateway Interface Percent Usage (avg) and Partially Used Channels (max).For more information, see Report online help for Gateway B Channel Activity extension pack.
    • Call Details: Launches Top N Report based on Gateway Call Detail metrics. The default metrics selected are Duration (secs) (avg) and Media Type (countDistinct). For more information, see Report online help for Call Reports extension pack.
    • Call Statistics: Launches Chart Detail Report based on Gateway Statistics metrics. The default metrics selected are Inbound Calls Blocked (avg) and Outbound Calls Blocked (avg). For more information, see Report online help for Gateway Statistics extension pack.

Analysis Pane

The Analysis pane displays the following attributes of a selected gateway from the Gateways inventory:

  • Version
  • Pool FQDN
  • Vendor
  • Management Mode

See the Gateway form for a description of the listed attributes.

Gateway Form

You can use the Gateway form to view additional details about a discovered gateway.

To access the Gateway form:

  1. Select a gateway discovered from the Gateways inventory view.
  2. Click (the Open icon). This opens the Gateway form.

The Gateway form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down list.

Tab Description
Identity Indicates the unique identity of the gateway discovered.
Hosted Node Indicates the discovered node that hosts the gateway.

The right panel displays the following tabs. Click on each tab to view additional information:

  • General: displays the general gateway attributes as follows:
Attribute Description
Name Indicates the name of the gateway.
IP Address Indicates the IP address of the gateway.
Version Indicates the version of the gateway.
Pool FQDN Indicates the Fully Qualified Domain Name (FQDN) of the server pool that includes the gateway.
Operational State

The operational state of the gateway. The state can display one of the following values:

  • Up
  • Down
  • Testing
  • Not Polled
  • Dormant
  • Unknown
  • Not Present
  • Lower Layer Down
  • No Polling Policy
  • Not Monitored
  • Not Applicable
Site Indicates the Lync site that includes the gateway.
Vendor Indicates the vendor name for the gateway.
Description Indicates the description configured for the gateway.
Management Mode Indicates whether the gateway is managed or unmanaged.
  • Gateway Interface: displays the attributes of the gateway interfaces configured with the gateway as follows:
Attribute Description
Operational State

The operational state of the gateway interface. The state can display one of the following values:

  • Up
  • Down
  • Testing
  • Not Polled
  • Dormant
  • Unknown
  • Not Present
  • Lower Layer Down
  • No Polling Policy
  • Not Monitored
  • Not Applicable
Usage State

Indicates the usage state of the gateway interface. The state can be one of the following values:

  • Idle
  • Partially Used
  • Connected
Line Alarmed Indicates if the gateway interface has active alarms associated during the time of polling. A tick mark indicates the presence of active alarms on the gateway interface.
Name The name of the gateway interface.
Type The type of the gateway interface.
Administrative State

The administrative state of the gateway interface. The state can display one of the following values:

  • Up
  • Down
  • Testing
  • Unknown
  • Not Polled
  • No Polling Policy
  • Not Applicable
  • Not Monitored
Description The description configured for the gateway interface.
  • Incidents: Displays the incidents generated for the selected gateway as shown on the incidents page.

The Analysis pane displays a summary of the details of the selected gateway.

You can view the additional details for a gateway interface from the Gateway Interface form.

Gateway Interface Form

You can use the Gateway Interface form to view additional details about the selected gateway interface.

To access the Gateway Interface form:

  1. Click Microsoft IP Telephony.
  2. Click Gateways. The Gateways inventory view appears.
  3. Select a gateway and click (the Open icon). The Gateway form opens.
  4. Click Gateway Interface.Select a gateway interface and click . The Gateway Interface form opens.

The Gateway Interface form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down list.

Tab Description
Name Indicates the name of the gateway interface.

The right panel displays the following tabs. Click on each tab to view additional information:

  • General: displays the general gateway interface attributes as follows.
Attribute Description
Index Indicates the index number configured for the gateway interface.
Type Indicates the type of the gateway interface.
Speed Indicates the speed of the gateway interface.
Physical Address Indicates the physical address of the gateway interface.
Shelf Indicates the shelf location configured for the gateway interface.
Slot Indicates the slot configured for the gateway interface.
Port Indicates the port number configured for the gateway interface.
Channel Number Indicates the channel number configured for the gateway interface.
Active Line Alarms(s)

Displays the line alarms for the gateway interface as a comma (,) separated list.
Description Indicates the description configured for the gateway interface.
Last Change Indicates the time duration from the last time the management server was started to the time the operational state was changed to the current state for the selected gateway interface.
  • Gateway Channel: displays the gateway channels associated with the gateway interface as follows
Attribute Description
Operational State

The operational state of the gateway interface. The state can be one of the following values:

  • Up
  • Down
  • Not Polled
Usage State

Indicates the usage state of the gateway interface. The state can be one of the following values:

  • Idle
  • Partially Used
  • Connected
Name The name configured for the gateway channel.
Type

The type of the gateway channel.
Description The description configured for the gateway channel.
  • Incidents: Displays the incidents generated for the gateway interfaces discovered on the network as shown on the incidents page.

    • You can view additional details regarding the gateway channels using the Gateway Channel Form.

    The Analysis pane at the bottom of the page displays a summary of the attributes of the gateway channel selected:

    • Speed: Indicates the speed of the selected gateway interface.
    • Physical Address: Indicates the physical address of the selected gateway interface.
    • Last Change: Indicates the time duration from the last time the management server was started to the time the operational state was changed to the current state for the selected gateway interface.

Gateway Channel Form

You can use the Gateway Channel form to view additional details about a discovered gateway channel.

  • To access the Gateway Channel form, do as follows:

    1. Click Microsoft IP Telephony.
    2. Click Gateways. The Gateways inventory view appears.
    3. Select a gateway and click (the Open icon). The Gateway form opens.
    4. Click Gateway Interface.Select a gateway interface and click . The Gateway Interface form opens.
    5. Click Gateway Channels.Select a gateway channel and click .The Gateway Channel form opens.

  • The Gateway Channel form displays information in two panels—the left panel and the right panel.

  • The left panel provides the following information in the Basics drop-down list.

  • Tab Description
    Name Indicates the name configured for the gateway channel.

  • The right panel displays the following tab.

    • General: displays the general gateway channel attributes as follows.
  • Attribute Description
    Index Indicates the index number configured for the gateway channel.
    Type Indicates the type of the gateway channel.
    Speed Indicates the speed of the gateway channel.
    Physical Address Indicates the physical address of the gateway channel.
    Shelf Indicates the shelf location configured for the gateway channel.
    Slot Indicates the slot configured for the gateway channel.
    Port Indicates the port number configured for the gateway channel.
    Operational State

    The operational state of the gateway channel. The state can display one of the following values:

    • Up
    • Down
    • Testing
    • Not Polled
    • Dormant
    • Unknown
    • Not Present
    • Lower Layer Down
    • No Polling Policy
    • Not Monitored
    • Not Applicable
    Usage State

    Indicates the usage state of the gateway channel. The state can be one of the following values:

    • Idle
    • Partially Used
    • Connected
    Channel Number Indicates the channel number configured for the gateway channel.
    Description Indicates the description configured for the gateway channel.
    Last Change Indicates the time duration from the last time the management server was started to the time the operational state was changed to the current state for the selected gateway channel.
  • Incidents: Displays the incidents generated for the gateway channels discovered on the network as shown on the incidents page.

    • The Analysis pane displays the following details of the selected gateway channel:

    • Speed: Indicates the speed of the gateway channel in number of bits in a second.
    • Physical Address: Indicates the physical address of the gateway channel.
    • Last Change: Indicates the time duration from the last time the management server was started to the time the operational state was changed to the current state for the selected gateway channel.

Monitor SIP Trunk Configurations

You can use the SIP Trunks inventory view to see the SIP trunk configurations discovered on the network.

To access the SIP Trunk Configuration inventory view:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click SIP Trunk Configurations. The SIP Trunk Configuration inventory view appears.

The SIP Trunk Configuration inventory view displays the list of SIP trunk configurations discovered on the network along with the following attributes for each SIP trunk configuration.

Attribute Description
Identity Indicates the unique identity of the SIP trunk configuration discovered.
Site Indicates the Lync site that includes the SIP trunk configuration.
Description

Indicates the description configured for the SIP trunk configuration.
Management Server

Indicates if the SIP trunk configuration is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the SIP trunk discovered:

  • Local: If the SIP trunk configuration is being managed by the NNMi management server console on which you are viewing the server details.
  • Name of the regional manager that manages the SIP trunk configuration.

You can view additional details for a discovered server using the SIP Trunk Configuration form.

SIP Trunk Configuration Form

You can use the SIP Trunk Configuration form to view additional details about a discovered SIP trunk configuration.

To access the SIP Trunk Configuration form:

  1. Select a SIP trunk configuration discovered from the SIP Trunk Configuration inventory view.
  2. Click (the Open icon). The SIP Trunk Configuration form opens.

The SIP Trunk Configuration form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down.

Tab Description
Identity Indicates the unique identity of the SIP trunk configuration discovered.

The right panel displays the Generaldrop-down list that displays the general SIP trunk configuration attributes as follows.

Attribute Description
Site The name of the Lync site associated with the SIP trunk configuration.
Description The description configured for the SIP trunk configuration.
RTCP Active Calls Indicates if RTCP Active Calls is enabled or disabled for the SIP trunk configuration. A tick mark indicates that this feature is enabled for the SIP trunk configuration.
RTCP Calls on Hold Indicates if RTCP Calls on Hold is enabled or disabled for the SIP trunk configuration. A tick mark indicates that this feature is enabled for the SIP trunk configuration.
SRTP Mode Indicates if SRTP mode is required for the SIP trunk configuration.
Max Early Dialogs Indicates the maximum early dialogs configured for the SIP trunk.
Enable Bypass Indicates if Enable Bypass is enabled or disabled for the SIP trunk. A tick mark indicates that this feature is enabled for the SIP trunk.
Enable Signal Boost Indicates if Enable Signal Boost is enabled or disabled for the SIP trunk configuration. A tick mark indicates that this feature is enabled for the SIP trunk configuration.
Concentrated Topology Indicates if concentrated topology is enabled or disabled for the SIP trunk configuration. A tick mark indicates that this feature is enabled for the SIP trunk configuration.
Enable Mobile Trunk Support Indicates if Enable Mobile Trunk Support is enabled or disabled for the SIP trunk configuration. A tick mark indicates that this feature is enabled for the SIP trunk configuration.
Trunk Enable Refer Support Indicates if Trunk Enable Refer Support is enabled or disabled for the SIP trunk configuration. A tick mark indicates that this feature is enabled for the SIP trunk configuration.

Monitor Dial Plans

You can use the Dial Plans inventory view to see the dial plans discovered on the network.

To access the Dial Plans inventory view:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click Dial Plans. The Dial Plans inventory view appears.

The Dial Plans inventory view displays the list of dial plans discovered on the network along with the following attributes for each dial plan.

Attribute Description
Identity Indicates the unique identity of the dial plan discovered.
Name Indicates the name configured for the dial plan.
Description

Indicates the description configured for the dial plan.
Management Server

Indicates if the dial plan is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the dial plan discovered:

  • Local: If the dial plan is being managed by the NNMi management server console on which you are viewing the dial plan details.
  • Name of the regional manager that manages the dial plan.

You can view additional details for a discovered server using the Dial Plan form.

Dial Plan Form

You can use the Dial Plans form to view additional details about a discovered dial plan.

To access the Dial Plans form:

  1. Select a dial plan discovered from the Dial Plans inventory view.
  2. Click (the Open icon). The Dial Plans form opens.

The Dial Plans form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down page.

Tab Description
Identity Indicates the unique identity of the dial plan discovered.

The right panel displays the following tabs. Click on each tab to view additional information:

  • General: displays the general dial plan attributes as follows.
Attribute Description
Name Indicates the name of the dial plan.
Description Indicates the description configured for the dial plan.
Dial in Conferencing Region Indicates the dial in conferencing region configured for the dial plan.
Country Code Indicates the country code configured for the dial plan.
State Indicates the state name configured for the dial plan.
City Indicates the city configured for the dial plan.
External Access Prefix Indicates the external access prefix configured for the dial plan.
Optimize Device Dialing Indicates if this attribute is enabled for the dial plan to support the configuration for an external access prefix. A tick mark next to this attribute indicates that the attribute is enabled for the dial plan.
  • Normalization Rules: displays the normalization rules associated with the dial plan as follows
Attribute Description
Identity The identity of the normalization rule associated with the dial plan.
Name The name configured for the normalization rule.
Description The description configured for the normalization rule.

You can view more details about the normalization rules from the Normalization Rule form.

Normalization Rule Form

You can use the Normalization Rule form to view additional details about a normalization rule associated with a dial plan.

To access the Normalization Rule form:

  1. Select a normalization rule from the Normalization Rules tab on the Dial Plan form.
  2. Click (the Open icon). The Normalization Rule form opens.

The Normalization Rule form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down page.

Tab Description
Identity Indicates the unique identity of the normalization rule.

The right panel displays the Generaldrop-down list that displays the general normalization rule attributes as follows.

Attribute Description
Name The name of the normalization rule.
Description The description configured for the normalization rule.
Priority Indicates the priority configured for the normalization rule.
Pattern Indicates the pattern configured for the normalization rule.
Translation Indicates the translation string for the normalization rule.
Is Internal Extension Indicates if the phone number is an internal extension. A tick mark next to this attribute indicates that the phone number is an internal extension.
Do Not Use From Device Indicates if this flag is enabled for the normalization rule. A tick mark next to this attribute indicates that the flag is enabled for the normalization rule.

Monitor Voice Routes

You can use the Voice Routes inventory view to see the voice routes discovered on the network.

To access the Voice Routes inventory view, follow these steps:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click Voice Routes. The Voice Routes inventory view appears.

The Voice Routes inventory view displays the list of voice routes discovered on the network along with the following attributes for each voice route.

Attribute Description
Identity Indicates the unique identity of the voice route discovered.
Name Indicates the name configured for the voice route.
Description

Indicates the description configured for the voice route.
Priority Indicates the priority configured for the voice route.
Management Server

Indicates if the voice route is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the voice route discovered:

  • Local: If the voice route is being managed by the NNMi management server console on which you are viewing the voice route details.
  • Name of the regional manager that manages the voice route.

You can view additional details for a discovered server using the Voice Routes form.

Voice Routes Form

You can use the Voice Routes form to view additional details about a discovered voice route.

To access the Voice Routes form:

  1. Select a voice route discovered from the Voice Routes inventory view.
  2. Click (the Open icon). The Voice Routes form opens.

The Voice Routes form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down page.

Tab Description
Identity Indicates the unique identity of the voice route discovered.

The right panel displays the Generaldrop-down list that displays the general voice route attributes as follows.

Attribute Description
Name Indicates the name of the voice route.
Description Indicates the description configured for the voice route.
Priority Indicates the priority configured for the voice route.
Number Pattern Indicates the number pattern configured for the voice route.
Suppress Caller ID

Indicates if the feature to suppress the caller ID is enabled or disabled. The possible values displayed are as follows:

  • True
  • False.
Alternate Caller ID Indicates the alternate caller ID configured if the Suppress Caller ID feature is enabled for the voice route.
PSTN Gateways Indicates the PSTN gateway configured for the voice route.
PSTN Usages Indicates the PSTN usage record associated with the voice route.

Monitor Voice Policies

You can use the Voice Policies inventory view to see the voice policies discovered on the network.

To access the Voice Policies inventory view:

  1. Log on to the NNMi console as an operator or a guest
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click Voice Policies. This displays the Voice Policies inventory view.

The Voice Policies inventory view displays the list of voice policies discovered on the network along with the following attributes for each voice policy.

Attribute Description
Identity Indicates the unique identity of the voice policy discovered.
Name Indicates the name configured for the voice policy.
Description

Indicates the description configured for the voice policy.
Management Server

Indicates if the voice policy is monitored by an NNMi global manager or an NNMi regional manager This column displays one of the following values for the voice policy discovered:

  • Local: If the voice policy is being managed by the NNMi management server console on which you are viewing the voice policy details.
  • Name of the regional manager that manages the voice policy.

You can view additional details for a discovered server using the Voice Policy form.

Voice Policy Form

You can use the Voice Policy form to view additional details about a discovered voice policy.

To access the Voice Policy form:

  1. Select a voice policy discovered from the Voice Policies inventory view.
  2. Click (the Open icon). The Voice Policy form opens.

The Voice Policy form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down page.

Tab Description
Identity Indicates the unique identity of the voice policy discovered.

The right panel displays the Generaldrop-down list that displays the general voice policy attributes as follows.

Attribute Description
Name Indicates the name of the voice policy.
Description Indicates the description configured for the voice policy.
PSTN Usages Indicates the PSTN usage record associated with the voice policy.
Allow Simul Ring Indicates if the feature to allow incoming calls to ring simultaneously on additional phones is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Allow Call Forwarding

Indicates if the feature to allow call forwarding is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Allow PSTN Re Routing Indicates if the feature to allow calls to be routed in the event of a WAN congestion or unavailability is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Enable Delegation Indicates if the feature to allow calls to be delegated to other users is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Enable Team Call Indicates if the feature to allow calls to be handled by a team on behalf of other members of the team is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Enable Call Transfer Indicates if the feature to allow calls to be transferred is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Enable Call Park Indicates if the feature to allow calls to be parked is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Enable Malicious Call Tracing Indicates if the feature to allow tracing of malicious calls is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Enable BW Policy Override Indicates if the feature to allow bandwidth policy override is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.
Prevent PSTN Toll Bypass Indicates if the feature to prevent PSTN toll bypass is enabled or disabled for the voice policy. A tick mark next to this attribute indicates that this feature is enabled for the voice policy.

Monitor Sites

You can use the Sites inventory view to see the NNMi sites discovered on the network. A site refers to an NNMi site configured by the NNMi administrator. An administrator maps the discovered Lync Server entities (edge servers, gateways, front end servers, registrar pools, and so on) on the network to the site for ease of administration.

To access the Sites inventory view:

  1. Log on to the NNMi console as an operator or a guest.
  2. Click Microsoft IP Telephony. This lists the following inventory options you can click to view the inventory view for that device or entity.
  3. Click Sites. The Sites inventory view appears.

The Sites inventory view displays the list of sites discovered on the network along with the following attributes for each site:

Attribute Description
Site Name Indicates the name of the NNMi site.
Description

Indicates the description configured for the NNMi site.
Order

Indicates the order number configured for the NNMi site.

Launch Context-sensitive Actions for a Site

You can perform the following context-sensitive actions for a selected site from the Sites inventory view:

  • Launch the call details chart detail report.
  • Launch the call quality chart details report.

To launch the context-sensitive actions:

  1. Select the site.
  2. Click Actions > Microsoft IP Telephonyand select the appropriate option to launch the required action.

You can view additional details for a discovered server using the Sites form.

Sites Form

You can use the Sites form to view additional details about a discovered NNMi site.

To access the Sites form:

  1. Select a site discovered from the Sites inventory view.
  2. Click (the Open icon). The Sites form opens.

The Sites form displays information in two panels—the left panel and the right panel.

The left panel provides the following information in the Basics drop-down.

Tab Description
Site Name Indicates the name of the site discovered.

The right panel displays the Generaldrop-down list that shows the general site attributes as follows.

Attribute Description
Site Name Indicates the name of the site.
Description Indicates the description configured for the site.
Site Definition Indicates the definition configured for the site.
Order Indicates the order number configured for the site.

View the Lync Enterprise Map

You can use the Lync enterprise map to view the sites, branches, gateways, server pools, servers, and gateway interfaces discovered on the network. The enterprise map displays the connection between the central site, the branch sites, the server pools. the servers, the gateways, and the gateway interfaces discovered on the network.

In addition, the map also displays the default health indicators as a label under each of the entities discovered. The NNM iSPI for IP Telephony collects these indicators from the Network Performance Server (NPS). This provides a quick reference to the status of the entity discovered and displayed on the Lync Enterprise Map. See the section Health Indicator Form to see the set of default indicators available for each entity and how you can configure the required indicators to be displayed for each entity on the map.

You can perform the following tasks using the Lync enterprise map:

  • Navigate from a site to the desired level on the map as follows: site > branch site > server pool > associated server or site > branch site > gateway > gateway interface
  • Save the launched maps (referred to as the child maps) to launch the map again at the same level when required.
  • Specify the required default health indicators to be monitored for the entities on the map and save this configuration along with the saved map.
  • Launch the call details chart detail report for a selected gateway or a Lync site or a branch.
  • Launch the call quality chart details report for a selected Lync site or a branch.
  • Launch the Analysis panel for a selected Lync site, branch, front end pool, server, gateway, or a gateway interface.

As an operator, the feature to launch saved maps with the set of health indicators to be monitored for the entities provides the following benefits:

  • You do not have to navigate to the level of the entity that you want to monitor, every time you launch the map.
  • You do not have to specify the set of indicators that you want to be monitored for each entity, every time you launch the map. The map launches with the set of indicators that you had configured for the entities. The NNM iSPI for IP Telephony retrieves the health indicators configured for the entities from the Network Performance Server (NPS), therefore, the health indicators work only if you have configured the NPS with the NNM iSPI for IP Telephony.
  • The NNM iSPI for IP Telephony prompts you to launch a saved child map when you navigate to a level where you had saved a child map earlier.

If you have implemented the multiple tenant model, the NNM iSPI for IP Telephony displays only the entities that the specific operator can access based on the security group-tenant combination mapped to the operator. See the section Multiple Tenant Model for Microsoft IP Telephony in the NNM iSPI for IP Telephony Deployment Guide for additional information about the multiple tenant model.

To launch the Lync enterprise map and navigate to the desired level in the map:

  1. Click Lync Enterprise Map from the Microsoft IP Telephony drop-down list. This displays the Lync Enterprise Map window.
  2. Right-click a Lync site and select Enterprise Unified Communications Map > Drill Down. This displays the Lync Enterprise Map with the discovered entities in the Lync site, such as the branch sites, the server pools, and the gateways.
  3. Repeat step 2 of this procedure on any of the listed entities to navigate further to the required level or the entity that you wish to see on the Lync enterprise map. For example, right-clicking on a front end server pool and selecting Enterprise Unified Communications Map > Drill Down, displays the servers included in the front end server pool.

To launch the call details for a Lync site or branch:

  1. Select a Lync site from the Lync Enterprise map
  2. Click Actions > IP Telephony > Call Detail by Lync Site

Follow the steps listed above and select the appropriate option to perform the tasks you can do from the Lync Enterprise map.

Alternatively, you can also right-click a Lync site, Lync branch, a front end server pool , a server, a gateway, or a gateway interface to launch the context-sensitive menu that lists the options to perform the tasks you can do from the Lync enterprise map.

Follow the steps listed above and select the appropriate option to perform the tasks you can do from the Lync enterprise map.

Alternatively, you can also right click a Lync site, Lync branch, or a gateway to launch the context-sensitive menu that lists the options to perform the tasks you can do from the Lync enterprise map.

Saved Lync Maps

The Saved Lync Maps page displays a list of maps that you had saved in the past. Click Saved Lync Maps from the Microsoft IP Telephony drop-down list to display this page.

As an operator, you can open and customize the maps and the associated health indicators for the maps that you have saved. You can also open and customize the maps and the associated health indicators saved by other operators if you belong to one of the user groups that includes the other operators.

To save a launched map:

  1. Make sure that Single Sign-on is enabled. For information about enabling Single Sign-on, see the Network Node Manager i Software 10.30 Deployment Reference.
  2. Click Lync Enterprise Map from the Microsoft IP Telephony drop-down list. This displays the Lync Enterprise Map window.
  3. Right-click a Lync site and select Enterprise Unified Communications MapDrill Down. This displays the Lync Enterprise Map with the discovered entities in the Lync site, such as the branch sites, the server pools, and the gateways. Alternatively, you can also select a Lync site and click Actions > Enterprise Unified Communications Map> Drill Down from the menu to display the Lync Enterprise Map.
  4. Repeat step 2 of this procedure on any of the listed entities to navigate further to the required level or the entity that you wish to see on the Lync enterprise map. For example, right-clicking a front end server pool and selecting Drill Down, displays the servers included in the front end server pool.
  5. If you wish to save the map at the level where the servers included in a server pool are displayed, you must right-click the server and select Enterprise Unified Communications Map > Save Child Map. This displays the Save Map window. Alternatively, you can also select a Lync site and click Actions > Enterprise Unified Communications Map> Save Child Map from the menu to display the Save Map window.
  6. Type the Map Identity in the respective box in the Save Map window. For ease of identification, it is recommended to give meaningful values to these parameters. The Map Identity parameter indicates the name of the map . The Map Identity can include only alphanumeric characters. You must specify a unique name for each map that you save.
  7. Click (Save) to save the map.

If you open a saved map and then save the map at a new level, the NNM iSPI for IP Telephony launches the map from the new level the next time you launch the saved map.

Launch Saved Maps

To launch saved maps:

  1. Click Saved Lync Maps from the Microsoft IP Telephony drop-down list. This opens the Open Saved Map window.
  2. Select the Map Identity required from the drop-down list.
  3. Click Open to launch the saved map.

Alternatively, you can launch a saved map when you navigate to a level where you had saved a child map earlier. The NNM iSPI for IP Telephony prompts you launch an existing child map or the default map.

Delete Saved Maps

To delete saved maps:

  1. Click Saved Lync Maps from the Microsoft IP Telephony drop-down list. This opens the Open Saved Map window.
  2. Select the Map Identity required from the drop-down list.
  3. Click (the Delete icon) to delete the map selected.

You can only delete the maps that you have saved and the maps created by the operators who belong to one of the user groups that include you. You can select a Map Identity and click Delete to remove the Map Identity

Health Indicator Form

The Health Indicator Form helps you to specify the health indicators to be monitored for the following entities on the enterprise map:

  • Microsoft Lync central site
  • Microsoft Lync branch site
  • Servers associated with the central site or the branch site
  • Gateways
  • Gateway interfaces

The NNM iSPI for IP Telephony collects the values for the indicators from the Network Performance Server and displays the values as a label below the respective entity on the Lync Enterprise Map. After specifying the health indicators to be monitored for the required entity, the next time you launch the map that includes the specific entity, the NNM iSPI for IP Telephony launches the map with the health indicators you had specified.

To access the Health Indicator Form:

You cannot configure health indicators if NPS and SiteScope are not installed in the environment or configured to work with the NNM iSPI for IP Telephony.

  1. Click Lync Enterprise Map from the Microsoft IP Telephony drop-down list. This displays the Lync Enterprise Map window.
  2. Right-click a Lync site and select Enterprise Unified Communications Map > Health Indicators. This displays the Health Indicators window for the Lync site on the Site Health Indicators tab page. Alternatively, you can also select a Lync site and click Actions > Enterprise Unified Communications Map> Health Indicators from the menu to display the Health Indicators window.You can navigate to any of the listed entities for which NNM iSPI for IP Telephony allows you to specify the health indicators and perform this step to launch the Health Indicators window for the specific entity.
  3. Select the map identity for which you want to configure the health indicators from the Map Identity drop-down list. If you do not select a map identity, the NNM iSPI for IP Telephony uses the default health indicators when launching the default Lync enterprise map.
  4. Select the required health indicators from the Select the Health Indicators section.
  5. Select an interval of your choice from the Interval drop-down list for each indicator. The NNM iSPI for IP Telephony uses this interval to collect the health indicators from the NPS.
  6. You can select the Apply these settings to all entities of this type for the selected map name option to select all the similar health indicators on the selected map name and apply the specified interval for all these entities.
  7. Click (the Save icon) to save the selected health indicators for the entity.

The Health Indicators window displays the health indicators specific to each entity depending on the entity you selected. For the servers in a front end pool, this window provides options to select the indicators based on the role the server plays. You can select from the following list of options:

  • Front end server
  • Audio video conferencing server
  • Registrar server
  • Mediation server

Filter Central Sites

The Central Sites Filter page allows you to select the list of central sites that you want the NNM iSPI for IP Telephony to display on the Lync Enterprise map. After specifying the list of central sites that you want to see, you can associate this list with a map name that you had saved earlier. The next time you launch the map, the map displays only the central sites that you had selected.

To filter the list of central sites:

  1. From the Microsoft IP Telephony drop-down list, click Lync Enterprise Map. This displays the Lync Enterprise Map window.
  2. Click Actions > Enterprise Unified Communications Map > Map Filter. This displays the Central Sites Filter Window.
  3. From the List of Central Sites drop-down list, select the central sites that you want to be included in the Enterprise Map and click . The NNM iSPI for IP Telephony moves the selected central sites to the Selected Central Sites list box. You can select multiple central sites by pressing the Ctrl (Control) key.
  4. Select the map name to which you want to associate this selection from the Map Name drop-down list.
  5. Click (the Save icon) to save the changes.

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