Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Network Node Manager i Software10.30

Use > Monitor Incidents for Problems > Manage Incident Assignments

Manage Incident Assignments

One of the first things to do with an incident is to assign it to yourself or to another operator. The following table displays the ways you can assign or un-assign an incident and the NNMi user role that is required for each.

If a node is deleted, only an NNMi administrator can view the incidents associated with that node.

You can also right-click any object in a table or map view to access the items available within the Actions menu.

Tasks Related to Assigning Incidents
Task	How	Required Minimum NNMi User Role
Own an incident	Select an incident and use Actions → Assign →Own Incident.	Level 1 Operator (with more limited access privileges than Level 2 Operators)
Assign an incident to someone else	There are two ways to assign an incident to someone else From any Incident view, select one or more Incidents and use Actions → Assign → Assign Incident. From an Incident form, use Actions → Assign → Assign Incident.	Level 1 Operator
Un-assign an incident	Select an incident and use Actions → Assign → Unassign Incident.	Level 1 Operator

Own Incidents

NNMi lets you own incidents. When you specify that you want to own an incident, the incident is assigned to you.

To own one or more incidents:

Navigate to the incident view of interest.
1. From the workspace navigation panel, select the Incident Management or Incident Browsing workspace.
2. Select the incident view of interest; for example Unassigned Open Key Incidents.
Press Ctrl-Click to select each row that represents an incident you want to own.
Select Actions → Assign → Own Incident.
You can also right-click any object in a table or map view to access the items available within the Actions menu.

Your user name appears in the Assigned To column in any incident views that include the incident.

Note the following:

Your NNMi administrator might have configured the Assigned To value to show a display name that consists of one or more Lightweight Directory Access Protocol (LDAP) properties rather than the user name assigned to NNMi. When configured to show display names, NNMi filters and sorts on the stored user name value, but shows the display name in the Incidents table.

If you are using the Unassigned Open Key Incidents view, the incident is removed from the view because it is no longer unassigned.

As an operator you are able to view incidents assigned to yourself and to others. If you want to view only those incidents assigned to or owned by you, use the My Open Incidents view.

Assign Incidents

If you are an NNMi user with a Level 1 Operator (with more limited access privileges than Level 2 Operators), Level 2 Operator, or Administrator role, you can assign an incident to yourself or to another operator. If the incident is already assigned to another operator, you can change the assignment or unassign the incident.

Make sure an operator can access the incidents that are assigned to him or her. See .Node and Incident Access for more information.

To assign or change assignment for one incident:

Navigate to the Incident form of interest.
1. From the workspace navigation panel, select the Incident Management or Incident Browsing workspace.
2. Select any Incident view.
3. Select the row representing the incident you want to assign.
Select Actions → Assign → Assign Incident.
You can also right-click any object in a table or map view to access the items available within the Actions menu.
Select the user name.
Your NNMi administrator might have configured the Assigned To value to display one or more Lightweight Directory Access Protocol (LDAP) properties rather than the name used to sign in to NNMi. If you are an NNMi administrator, see the "Maintaining NNMi" chapter in the Network Node Manager i Software Deployment Reference for more information.
Click Save to save your changes or Save and Close to save your changes and exit the form.

The user name you entered or selected appears in the Assigned To column in any Incident views that include that incident.

If you are using the

Unassigned Open Key Incidents

view, the incident is removed from the view because it is no longer unassigned.

To assign or change assignment for multiple incidents:

Navigate to the Incident view of interest.
1. From the workspace navigation panel, select the Incident Management or Incident Browsing workspace.
2. Select any Incident view.
Press Ctrl-Click to select each row that represents an incident you want to assign.
Select Actions → Assign → Assign Incident.
Select the user name.
Your NNMi administrator might have configured the Assigned To value to display one or more Lightweight Directory Access Protocol (LDAP) properties rather than the name used to sign in to NNMi. If you are an NNMi administrator, see the "Maintaining NNMi" chapter in the Network Node Manager i Software Deployment Reference for more information.

The user name you selected appears in the Assigned To column in any Incident views that include those incidents.

If you are using the

Unassigned Open Key Incidents

view, the incident is removed from the view because it is no longer unassigned.

Unassign Incidents

If you are an NNMi user with a user role of Level 1 Operator (with more limited access privileges than Level 2 Operators), Level2 Operator, or Administrator, you can unassign an incident for yourself or for another user.

To unassign one Incident:

Navigate to the incident form of interest.
1. From the workspace navigation panel, select the Incident Management or Incident Browsing workspace.
2. Select any incident view.
3. Select the row representing the incident you want to unassign.
Select Actions → Assign → Unassign Incident.
You can also right-click any object in a table or map view to access the items available within the Actions menu.
Click Save to save your changes or Save and Close to save your changes and exit the form.

The Assigned To column is empty in any incident views that include that incident.

The incident is added to the

Unassigned Open Key Incidents

view.

To unassign multiple Incidents:

Navigate to the incident view of interest.
1. From the workspace navigation panel, select the Incident Management or Incident Browsing workspace.
2. Select any incident view.
Press Ctrl-Click to select each row that represents an incident you want to unassign.
Select Actions → Assign → Unassign Incident.

The Assigned To column is empty in any incident views that include that incident.

The incident is added to the Unassigned Open Key Incidents view.

Send Help Center feedback