Use > Monitor Incidents for Problems > Display a Map from an Incident

Display a Map from an Incident

If you are using incident views to monitor your network, there are times when you might want to switch to a map view to determine more information. For example, you might want to view the connectivity for a selected node.

To display a map from an incident:

  1. In any table of incidents, select the incident of interest by selecting the appropriate row.
  2. Select Actions Maps Node Group Map in the main toolbar.

    You can also right-click any object in a table or map view to access the items available within the Actions menu.

The map displays based on the source node of the selected incident:

  • This action displays the lowest level Node Group map to which the Source Node belongs. For example, if the node belongs to a Child Node Group, the Child Node Group displays.
  • If the Source Node is a member of more than one Node Group at the lowest level, NNMi prompts you to select the Node Group map you want to display.
  • If the incident is associated with an Island Node Group, NNMi displays the associated Island Node Group map.
  • If the Source Node is not a member of any Node Group, NNMi informs you that no Node Group map is available.

The current values of the management mode attributes ( Managed/ Not Managed / Out of Service) determine whether NNMi discovers an object. Map symbols with the color set to the following are not currently being monitored:
 No Status

Island Node Group Map

An Island Group is a group of fully-connected nodes discovered by NNMi, and NNMi determines this group is not connected to the rest of the topology.

An example of an environment with multiple Island Node Groups is a financial institution or retail store with many branches or stores. Each branch or store might be connected to other branches or stores with a WAN (Wide Area Network) connection. Each branch or store appears as an isolated island of nodes in the NNMi topology.

The Island Node Group map contains the Island Node Group that is the Source Object for the selected incident.

Incidents that have a Source Object that is an Island Node Group include Remote site in the incident message.

To display an Island Node Groups Map from an incident:

  1. Select an incident view from the Incident Management or Incident Browsing workspace.
  2. Select the row representing an Island Node Group incident that has the map you want to display.
  3. Select ActionsMapsNode Group Map.

    You can also right-click any object in a table or map view to access the items available within the Actions menu.

Related Topics

Node Group Map Objects

Use Map Views

Display the Layer 2 Neighbor View

Display the Layer 3 Neighbor View 

Path Between Two Nodes that Have IPv4 Addresses

Node Group Overview Map

Routers Map

Switches Map

Networking Infrastructure Devices Map

Display a from an Incident (Custom Poller Only)

Understand the Effects of Setting the Management Mode to Not Managed or Out of Service