Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Network Node Manager i Software10.30

Use > Monitor with the NNM iSPI for IP Telephony > Monitor Avaya IP Telephony > Monitor Avaya Call Controllers

Monitor Avaya Call Controllers

The Call Controllers view displays a list of available Avaya Call Controllers on the network. The view arranges the key attributes of all discovered Avaya Call Controllers in a table. This topic includes the following:

Filter Avaya Call Controllers
Avaya Call Controller Details Form
Monitor Network Regions
Monitor Route Patterns
Monitor Trunk Groups
Monitor Signaling Groups
Monitor Processor Occupancy Metrics
Monitor Avaya Port Networks
Monitor IP Server Interface
Monitor CLAN
Monitor Media Processors
Monitor Port Network Load Details Metrics

To launch the Avaya Call Controllers view:

From the Workspaces navigation pane, click Avaya IP Telephony > Call Controllers. The Call Controllers view opens in the right pane.

Basic Attributes of the Avaya Call Controllers Table
Attribute	Description
State	Indicates the state of the call controller. The state can be one of the following: Active—indicates the call controller is in the active state. Standby—indicates that the call controller is in the standby state. Unknown—indicates that the status of the call controller is currently unknown.
Fault State	Indicates the state of the system based on the calculation done with SNMP traps that originate from Avaya maintenance objects (MOs).
Name	Indicates the name of the call controller.
IP Address	Indicates the IP address of the call controller.
Tenant	Indicates the name of the tenant to which the call controller belongs.
Type	Indicates the type of the call controller. The type can be one of the following: Primary Server—indicates that the call controller is a primary server. LSP—indicates that the call controller is a Local Survivable Processor (LSP).
Version	Indicates the version of the call controller.
Management Server	The management server for the Call Controller. This attribute displays one of the following values: Local: If the call controller is being managed by the NNMi management server console on which you are viewing the call controller details. Name of the regional manager that manages the call controller.

To view the Avaya Call Controller Form:

In the Call Controllers view, select the call controller of interest and then click (the Open icon). The Avaya Call Controller Details Form opens.

To view the node form for the call controller, click and click Open. The Node form opens and displays the details of the call controller.

Analysis Pane

The Analysis pane displays a summary of the details of the selected call controller as follows:

Avaya Call Controller Details Summary tab

Name: The name of the selected call controller.
Management Address: The external (public) IP address of the call controller.
Tenant: The name of the tenant to which the call controller belongs.
Management Server: The management server for the Call Controller. This attribute displays one of the following values:
- Local: If the call controller is being managed by the NNMi management server console on which you are viewing the call controller details.
- Name of the regional manager that manages the call controller.

General Information tab

Management Mode: The management state of the call controller. The status can be one of the following strings: Managed, Unmanaged, or Out of Service.
Type: Indicates the type of the call controller: Primary Server or LSP.
Model: The model of the call controller.
Version: The version of the call controller.
Time Zone: The time zone configured for the call controller.
State: Indicates the state of the call controller. The state can be one of the following values: Active, Standby, or Unknown.
Duplicated Server: The IP address of duplicate server paired with the primary server.
Description: The description of the call controller.
Location: The location of the call controller.
Fault State: Indicates the state of the call controller based on the calculation done with SNMP traps that originate from Avaya Communication Manager on different Maintenance Objects (MOs). The possible values are: Warning, Minor, Major and Clear.
CLAN G3 Alarm Summary: The summary of G3 alarms along with the severities received from the Control LANs associated with the call controller.
MedPro G3 Alarm Summary: The summary of G3 alarms along with the severities received from the media processors associated with the call controller.
IPSI G3 Alarm Summary: The summary of G3 alarms along with the severities received from the IP server interfaces associated with the call controller.
H.248 MGW G3 Alarm Summary: The summary of G3 alarms along with the severities received from the H.248 media gateways associated with the call controller.

Device Registrations tab

Registered IP Phone Extensions: The number of IP phones registered with the selected call controller.
Registered H248 Media Gateways: The number of H248 gateways associated with the selected call controller.

IP Phone Registrations tab

Under the IP Phone Registrations tab, you can see the status of all the IP phones registered with the selected call controller in a pie chart. The possible values for the status are as follows:

Registered
Unregistered
Unknown
Rejected
Partially Registered

Filter Avaya Call Controllers

You can filter the listed call controllers in the Call Controllers view based on the following attributes of the Call Controller:

State
Name
IP Address
Tenant
Type
Version
Management Server

You can create filters for each of the listed attributes to view only the required Call Controllers.

To filter the Call Controllers view:

Right-click any of the listed attribute columns of one of the call controllers listed in the Call Controllers view.
Select one of the following filters:
- Equals this value: filters and lists all the call controllers that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the call controllers for which the selected column is not empty.
- Is empty: filters and lists all the call controllers for which the selected column is empty.
- Not equal to this value: filters and lists all the call controllers that do not have the value in the column that you selected.
  
  The filtered list of call controllers appears in the view.

All the attributes that you can use to filter are case sensitive. Make sure that you use the correct character case to specify the attribute values that you want to use to filter.

You can also filter the Call Controllers by right clicking the attribute column headings and selecting Filter and one of the following options:

Is not empty
Is empty
Create Filter

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Avaya Call Controller Details Form

The Avaya Call Controller Details Form is split into two panes, the right pane and the left pane. The right pane lists the following details:

IP Phones: This tab displays the list of IP phones configured with the selected Avaya Call Controller. The tab displays the details of the IP phones in the format specified in the IP Phones view.
Port Network: This tab displays the list of port networks as displayed in the port networks view.
Duplicated Server: This tab displays the attributes of the duplicate server paired with the primary server as shown in the Monitoring Avaya Call Controllers page.
Survivable Servers: This tab displays the attributes of the configured local survivable processor as shown in the Monitoring Avaya Call Controllers page.
Primary Controllers: This tab displays the attributes of the primary call controller as shown in the Monitoring Avaya Call Controllers page.
Network Regions: This tab displays the attributes of the configured network regions as shown in the Monitoring Network Regions page.
Route Patterns: This tab displays the attributes of the configured route patterns as shown in the Monitoring Route Patterns page.
Trunk Groups: This tab displays the details of the configured trunk groups as shown in the Monitoring Trunk Groups page.
Signaling Groups: This tab displays the details of the configured signaling groups as shown in the Monitoring Signaling Groups page.
Occupancy: This tab displays the call controller processor utilization metrics by different processes for the past one hour during which the processor utilization metrics were collected. You can specify threshold values for the different processes. as shown in the Monitoring Processor Occupancy page.
Media Gateways: This tab displays the details of the media gateway associated with the call controller as shown in the Monitoring Media Gateways page.
Incidents: This tab displays the incidents generated for the processes that violated the specified threshold.

The left pane lists the attributes of the call controller in a tabular form.

General Attributes of the Call Controller
Attribute	Description
Hosted Node	The node on which the call controller is hosted.
Name	The name of the call controller.
IP Address	The IP address of the call controller.
Type	The type of the call controller.
Management Mode	Displays the management state of the Call Controller. The status can be one of the following strings: Managed: indicates that the node is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the node is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the node is currently not managed by the NNM iSPI for IP Telephony.
Model	The model of the call controller.
Version	The version of the call controller.
Hardware	The hardware type of the call controller.
Load Number	The call controller load number.
Release Number	Specifies the release number of the call controller.
Operating System	The operating system running on the call controller.
Description	The description of the call controller.
Domain	The domain name of the call controller.
Location	The location of the call controller.
Time Zone	The time zone configured for the call controller.

Primary Server Attributes
Attribute	Description
State	The state of the primary server.
Duplicated Server	The IP address of duplicate server paired with the primary server.
Virtual Name	The virtual name of the primary server.
Virtual IP Address	The virtual IP address of the primary server.

Survivable Server Specific Attributes
Attribute	Description
Primary	The IP address of the configured survivable processor.
Processor ID	The ID of the configured survivable processor.
Network Region	The network region to which the survivable processor belongs.
Registered to Primary	Indicates if the survivable processor is registered with the primary controller. The value can be Yes or No.
Is Active	Indicates if the survivable processor is in the active state or not. The value can be Yes or No.

Analysis Pane

The Analysis pane displays a summary of the details of the selected call controller.

Monitor Network Regions

The Network Regions tab page displays the network regions associated with the call controller. The page displays the following details.

Attributes of the Network Regions
Attribute	Description
Number	The network region number.
Name	The name of the network region.

You can view the details of a single network region in a form.

To view the IP Network Region Detail form:

Select the network region of your interest, and then click (the Open icon). The IP Network Region Detail Form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected network region as follows:

IP Network Region Details Summary tab

Name: The name of the network region.
Call Server: The call controller that controls the network region.
Management Server: The management server for the network region. This attribute displays one of the following values:
- Local: If the network region is being managed by the NNMi management server console on which you are viewing the network region details.
- Name of the regional manager that manages the network region.

Avaya IP Network Region Information tab

Number: The network region number.
Number of Connections: The number of other network regions connected with the selected network region.
Number Of IP Media Processor DSP Resources: The number of IP media processor DSP resources on the selected network region.
Number of MedPro: The number of media processors associated with the selected network region.
Number of Media Gateway: The number of media gateways associated with the selected network region.
RSVP Enabled: Indicates if Resource Reservation Protocol (RSVP) is enabled on the selected network region.

Filter Avaya Network Regions

You can filter the listed network regions in the Network Regions tab page based on the following attributes of the network region:

Number
Name

You can create filters for each of the listed attributes to view only the required network regions.

To filter the network regions:

Right-click any of the listed attribute columns of one of the network regions listed in the Network Regions tab page and select Filter.
Select one of the following filter options:
- Equals this value: filters and lists all the network regions that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the network regions for which the selected column is not empty.
- Is empty: filters and lists all the network regions for which the selected column is empty.
- Not equal to this value: filters and lists all the network regions that do not have the value in the column that you selected.
  
  The filtered list of network regions appears in the view.

You can also filter the network regions by right clicking the attribute column headings and selecting Filter and one of the following options to filter the network regions:

Is not empty
Is empty
Create Filter

The Name attribute that you can use to filter is case sensitive. Make sure that you use the correct character case to specify the attribute value.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

IP Network Region Detail Form

The IP Network Region Detail form is split into two panes. The right pane displays the following details:

IP Media Processor DSP Resources: This tab page displays the metrics that denote the usage of the IP media processor resources in the network region as shown on the Monitoring IP Media Processor DSP Resource Metrics page.
Connections: This tab page displays the other network regions connected with the network region as shown on the Monitoring IP Network Regions Connections page.
Incidents: This tab page displays the incidents related to the network region.
MedPros: This tab page displays the details of the media processors associated with the network region as shown on the Monitoring Media Processors page.
Media Gateways: This tab page displays the details of the media gateways associated with the network region as shown on the Monitoring Avaya Media Gateways page.

The left pane lists the following general attributes for the network region.

General Attributes of the Network Region
Attribute	Description
Name	The name of the network region.
Number	The network region number.
Number of IP Media Processor DSP Resources	The number of IP media processor DSP resources on the network region.
DiffServ/TOS Call Control PHB	The Differentiated Services/Type of Services (DiffServ/TOS) Call Control parameter Per-Hop Behavior (PHB) value for the network region.
DiffServ/TOS Voice PHB	The DiffServ/TOS voice parameter PHB value.
Call Control 802.1p Priority	The call control 802.1p priority value for the network region.
Voice 802.1p Priority	The voice 802.1p priority value for the network region.
Is RSVP Enabled	Indicates if Resource Reservation Protocol (RSVP) is enabled on the port network.
RSVP Refresh Rate	Displays the RSVP refresh rate specified.
Retry on RSVP Failure	Indicates if the feature to retry on RSVP failure is enabled on the port network.
RSVP Profile	Lists the RSVP profile. The profile can be one of the following: controlled-load guaranteed-service
RSVP Unreserved BBE PHB	The RSVP unreserved Better than Best Effort (BE) (BBE) PHB value for the network region.

Monitor IP Media Processor DSP Resource Metrics

This tab page displays the metrics that denote the usage of the IP media processor resources in the network region. You can view the metric values and specify threshold values based on your requirements for each of the metrics. The page displays the following metrics.

IP Media Processor DSP Resource Metrics
Metric	Description
DSP Usage (Erlangs)	Lists the amount of time in Erlangs when all the codecs (voice channels) were in use in the network region when this metric was collected. The time measured includes the time the voice channel was allocated to the time the voice channel was released after the call. The threshold range that you can specify is from 0-9999.
In Region Allocations Peg	Lists the number of times an IP media processor port in the network region was allocated for a call. The threshold range that you can specify is from 0-65535.
Out of Region Allocations Peg	Lists the number of times an IP media processor port in the network region was required for a call, but was then allocated to a call in another network region. The threshold range that you can specify is from 0-65535.
Allocations Denied Peg	Lists the number of times an IP media processor port in the network region was required for a call, but could not be allocated to the call. The reason for this might be that all the ports in all the network regions were busy thus causing the call connection to be unsuccessful. The threshold range that you can specify is from 0-65535.
% Blocked	Lists the percentage of codecs that are busy in the network region. (Clarify)
% Out of Service (CCS)	List the percentage of codecs in the network region that are out of service. (Clarify)
G711 Usage (Erlangs)	Lists the amount of time in Erlangs when all the G711 codecs (voice channels) were in use in the network region when this metric was collected. The time measured includes the time the voice channel was allocated to the time the voice channel was released after the call.
G711 In Region Allocations Peg	Lists the number of times an IP media processor port in the network region was allocated for a G711 call. The threshold range that you can specify is from 0-65535.
G711 Out of Region Allocations Peg	Lists the number of times an IP media processor port in the network region was required for a G711 call, but was then allocated to a call in another network region.
G723/G729 Usage (Erlangs)	Lists the amount of time in Erlangs when all the G723 or G729 codecs (voice channels) were in use in the network region when this metric was collected. The time measured includes the time the voice channel was allocated to the time the voice channel was released after the call.
G723/G729 In Region Allocations Peg	Lists the number of times an IP media processor port in the network region was allocated for a G723 or a G729 call. The threshold range that you can specify is from 0-65535.
G723/G729 Out of Region Allocations Peg	Lists the number of times an IP media processor port in the network region was required for a G723 call or a G729 call, but was then allocated to a call in another network region.

Specify Threshold Values for Metrics

You can specify the required threshold values for the metrics listed in the table to measure and monitor if the metric is within the threshold value you specified.

To specify a threshold value, do as follows:

Specify a threshold value for the required metric in the Threshold Value box for that metric.
Click Save and Close from the menu bar to apply the threshold value for the metric. After the next hour, the NNM iSPI for IP Telephony compares the metric with the specified value. If the value exceeds the specified threshold value, the NNM iSPI for IP Telephony generates an incident on the Incidents tab page of the Avaya Call Controller form.

IP Network Region Connection Detail Form

The IP Network Region Connection Detail form is split into two panes. The right pane displays the following details:

Connected Regions: This tab page displays the details of the network regions connected to the network region as shown on the Monitoring Network Regions page. You can select a network region and click (the Open icon) to open the IP Network Region Detail form for that port network.
Incidents: This tab page displays the details of the media gateways associated with the network region as shown on the Monitoring Avaya Media Gateways page.

The left pane lists the following general attributes for the connected network region.

General Attributes of the Connected Network Region
Attribute	Description
Status	The status of the connection. The status can be any of the following: Pass Fail
Name	The name of the IP network region.
Source	The IP network region that serves as the source of the VOIP traffic.
Destination	The IP network region that serves as the destination for VOIP traffic.
Type	The type of connection. This value can be one of the following: Direct Indirect
Denial Count	The value of the denial count.
Denial Count Threshold	You can specify the value for the denial count threshold in the box provided. You must click the Save and Close icon from the menu to apply this threshold setting.
Transmit Bandwidth Used for Direct Connections	The transmit bandwidth used for direct connections
Receive Bandwidth Used for Direct Connections	The receive bandwidth used for direct connections.
Transmit Connection Count	The value of the transmitted connection count for direct connections.
Receive Connection Count	The value of the received connection count for direct connections.
Administered Bandwidth Value	The administered bandwidth value.

Monitor Route Patterns

The Route Patterns tab page displays the route patterns available on the call controller. The page displays the following details about the route patterns:

Attributes of the Route Pattern
Attribute	Description
Pattern Number	The unique identification number for the route pattern.
First Trunk Group Number	The unique identification number for the first trunk group associated with .the route pattern.

You can view the details of a single route pattern in a form.

To view the Route Pattern Detailed form:

Select the route pattern of your interest, and then click . The Route Pattern Detailed form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected route pattern as follows:

Route Pattern Details Summary tab

Pattern Number: The unique identification number for the route pattern.
Controller: The IP address of the call controller that controls the route pattern.
Management Server: The management server for the route pattern. This attribute displays one of the following values:
- Local: If the route pattern is being managed by the NNMi management server console on which you are viewing the route pattern details.
- Name of the regional manager that manages the route pattern.

Avaya Route Pattern Information tab

Management Mode: The management state of the route pattern. The status can be one of the following strings: Managed, Unmanaged, or Out of Service.
First Trunk Group Number: The unique identification number for the first trunk group associated with the selected route pattern.
Number of Trunk Group Members In Service: Indicates the total number of trunk group members in the service.
Number of Trunk Groups: The number of trunk groups associated with the selected route pattern.

Filter Avaya Route Patterns

You can filter the listed route patterns in the Route Patterns tab page based on the following attributes:

Pattern Number
First Trunk Group Number

You can create filters for each of the listed attributes to view only the required route patterns.

To filter the Route Patterns tab page view:

Right-click any of the listed attribute columns of one of the route patterns listed in the Route Patterns tab page view and select Filter.
Select one of the following filters:
- Equals this value: filters and lists all the route patterns that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the route patterns for which the selected column is not empty.
- Is empty: filters and lists all the route patterns for which the selected column is empty.
- Not equal to this value: filters and lists all the route patterns that do not have the value in the column that you selected.
  
  The filtered list of route patterns appears in the view.
You can also filter the route patterns by right clicking the attribute column headings and selecting Filter and one of the following options:
- Is not empty
- Is empty
- Create Filter

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Route Pattern Details Form

The Route Pattern Details form is split into two panes. The right pane lists the following details about the route pattern:

Trunk Groups: displays the details of the trunk groups associated with the route pattern as shown on the Monitoring Trunk Groups page. You can select a trunk group and click (the Open icon) to view the Trunk Group Detailed form for that trunk group.
Incidents: displays the incidents related to the route pattern.

The left pane lists the following general attributes and the usage details for the selected route pattern.

General Attributes of the Route Pattern
Attribute	Description
Hosted Node	The host name for the route pattern. To view the Node Form for the route pattern, click , and then click Open. The Node Form, displaying the details of the route pattern, opens.
Pattern No.	The unique identification number for the route pattern.
First Trunk Group No.	The unique identification number for the first trunk group associated with .the route pattern.
Management Mode	Displays the management state of the route pattern. The status can be one of the following strings: Managed: indicates that the route pattern is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the route pattern is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the route pattern is currently not managed by the NNM iSPI for IP Telephony.
Total Members in Service	Indicates the total number of members in the service.
Free Members in Service	Indicates the free members in the service.

Usage Details for the Route Pattern

Attribute	Description
Queue Size	The length of the queue for the first trunk group in the route pattern.
Queue Size Threshold	The text box to specify the queue size threshold value.
Calls Offered	The total number of calls offered to the route pattern.
Calls Offered Threshold	The text box to specify the calls offered threshold value.
Calls Carried	The total number of seizures (resources in the trunk groups used) by calls for all the trunk groups in the route pattern.
Calls Carried Threshold	The text box to specify the calls carried threshold value.
Calls Blocked	The total number of calls that could not get a trunk group allocation due to a trunk group busy state in the route pattern.
Calls Blocked Threshold	The text box to specify the calls blocked threshold value.
Calls Queued	The number of calls that were placed in the queue of the first trunk group in the route pattern as all the trunk groups in the route pattern were busy to be allocated for the calls.
Calls Queued Threshold	The text box to specify the calls queued threshold value.
Queue Overflow	The number of calls that could not be queued in the first trunk group queue as the queue was already full.
Queue Overflow Threshold	The text box to specify the queue overflow threshold value.

To apply a threshold value, click

(the Save icon) on the menu bar after you specify the value in the respective box. The NNM iSPI for IP Telephony generates an incident in the incident inventory during a threshold violation. However, the incident is canceled if the attribute value is within the set threshold in the next polling. Multiple incidents are not generated for consecutive threshold violations of a single attribute value. For example, if the Queue Size threshold value is violated for consecutive polling, the incident inventory continues to display the incident generated after the first violation and cancels it only when the value is within the set threshold.

Monitor Trunk Group Usage

The Trunk Group Usage tab page displays the trunk group usage details on the route pattern. The page displays the following details.

Trunk Group Usage Details
Attribute	Description
Group No.	Specifies the trunk group number.
% Calls Carried	The total percentage of calls carried by a trunk group in the route pattern.
Total Calls	The total number of calls carried by a trunk group in the route pattern.

You can select a trunk group from this tab page and click to view the Trunk Group Detailed form for that trunk group.

Monitor Trunk Groups

The Trunk Groups tab page displays the trunk groups associated with the call controller. The page displays the attributes of the trunk group as shown in the following table.

Attributes of the Trunk Groups
Attribute	Description
Group Number	Indicates the trunk group number.
Type	Indicates the trunk group type.
Name	Indicates the name of the trunk group.
Service Type	Indicates the trunk group service type.
Custom Info	Indicates the custom information configured for the trunk group.
Size	Indicates the number of trunk group members in the trunk group.

You can view the details of a single trunk group in a form.

To view the Trunk Group Detailed form:

Select the trunk group of your interest, and then click . The Trunk Group Detailed form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected trunk group as follows:

Trunk Group Details Summary tab

Name: The name of the trunk group.
Management Server: The management server for the trunk group. This attribute displays one of the following values:
- Local: If the trunk group is being managed by the NNMi management server console on which you are viewing the trunk group details.
- Name of the regional manager that manages the trunk group.

Avaya Trunk Group Information tab

Management Mode: The management state of the trunk group. The status can be one of the following strings: Managed, Unmanaged, or Out of Service.
Direction: The trunk group direction.
Service Type: The trunk group service type.
Size: The number of trunk group members in the trunk group.
Total Members in Service: The total members in service for the trunk group.
Number of Route Patterns Referencing this Trunk Group: The number of route patterns associated with the selected trunk group.

Filter Avaya Trunk Groups

You can filter the listed trunk groups in the Trunk Groups tab page based on the following attributes:

Group Number
Type
Name
Service Type
Custom Info
Size

You can create filters for each of the listed attributes to view only the required trunk groups.

To filter the Trunk Groups tab page view:

Right-click any of the listed attribute columns of one of the trunk groups listed in the Trunk Groups tab page view and select Filter.
Select one of the following filters:
- Equals this value: filters and lists all the trunk groups that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the trunk groups for which the selected column is not empty.
- Is empty: filters and lists all the trunk groups for which the selected column is empty.
- Not equal to this value: filters and lists all the trunk groups that do not have the value in the column that you selected.
  The filtered list of trunk groups appears in the view.
You can also filter the trunk groups by right clicking the attribute column headings and selecting Filter and one of the following options:
- Is not empty
- Is empty
- Create Filter
All the attributes that you can use to filter are case sensitive. Make sure that you use the correct character case to specify the attribute values that you want to use to filter.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Trunk Group Detailed Form

The Trunk Group Detailed form is split into two panes. The right pane lists the following details about the selected trunk group:

Members: displays the trunk group members that belong to the trunk group as shown on the Monitoring Trunk Group Members page.
Route Patterns: displays the route patterns associated to the trunk group as shown on the Monitoring Route Patterns page. You can select a route pattern and click to see the Route Pattern Detailed form for the selected route pattern.

The left pane displays the general attributes and the usage details of the selected trunk group as shown in the following tables:

General Attributes of the Trunk Group
Attribute	Description
Hosted Node	The host name of the trunk group. To view the Node Form for the trunk group, click , and then click Open. The Node Form, displaying the details of the trunk group, opens.
Group No.	The trunk group number.
Type	The trunk group type.
Name	The name of the trunk group.
Size	The number of trunk group members in the trunk group.
Direction	The trunk group direction.
Service Type	The trunk group service type.
Signaling Type	The trunk group signaling type.
Communication Type	The trunk group communication type.
Total Members In Service	The total members in service for the trunk group.
Free Members In Service	The free members in service for the trunk group.
Custom Info	The custom information configured for the trunk group. You can type the custom information required for the Trunk Group and click (the Save icon) to save the custom information for the Trunk Group.
Access Code	The access code configured for the trunk group.

Usage Details of the Trunk Group

Attribute	Description
Total Seize	Indicates the total number of times a trunk was seized in the group.
Total Seize Threshold	The text box to specify the total seize threshold value.
Incoming Seize	The total number of incoming seizures on the trunk group.
Incoming Seize Threshold	The text box to specify the incoming seizure threshold value.
Group Overflow	The total number of calls to a trunk group that were not placed in a queue or carried.
Group Overflow Threshold	The text box to specify the group overflow threshold value.
Queue Size	The number of slots assigned to the trunk group queue.
Queue Size Threshold	The text box to specify the queue size threshold value.
Queue Overflow	The total number of calls that were not queued as the queue was full.
Queue Overflow Threshold	The text box to specify the queue overflow threshold value.
Queue Abandoned	The total number of calls that were removed from the queue.
Queue Abandoned Threshold	The text box to specify the queue abandoned threshold value.
Out of Service	The total number of trunks in the trunk group that are out of service due to maintenance.
Out of Service Threshold	The text box to specify the out of service threshold value.
%ATB	The percentage of the time when all the trunks in the group were busy.
%ATB Threshold	The text box to specify the ATB percentage threshold value.
%Out Block	The percentage of the calls that were offered to the trunk group, but was not carried on the trunk group.
%Out Block Threshold	The text box to specify the out block percentage threshold value.

To apply a threshold value, click

(the Save icon) on the menu bar after you specify the value in the respective box. The NNM iSPI for IP Telephony generates an incident in the incident inventory during a threshold violation. However, the incident is canceled if the attribute value is within the set threshold in the next polling. Multiple incidents are not generated for consecutive threshold violations of a single attribute value. For example, if the Queue Size threshold value is violated for consecutive polling, the incident inventory continues to display the incident generated after the first violation and removes it only when the value is within the set threshold.

Monitor Trunk Group Members

The Members tab page displays the trunk group member details as shown in the following table.

Trunk Group Member Details
Attribute	Description
Service State	Indicates the service state of the trunk group member.
Group No.	Specifies the trunk group number that includes the member.
Group Member No.	Displays the trunk group member number.
Port	Displays the trunk port of the trunk group member.
Signaling Group No.	Displays the signaling group number assigned to the trunk group member.

You can select a trunk group from this tab page and click to view the Trunk Group Member Detailed form for that trunk group member.

Trunk Group Member Detailed Form

The Trunk Group Member Detailed form is split into two panes. The right pane lists the following details as tab pages:

Signaling Group: displays the signaling groups associated with the trunk group as shown on the Monitoring Signaling Groups page.
Incidents: displays the incidents specific to the trunk group member.

The left pane lists the general attributes and the state of the trunk group member as shown in the following tables.

General Attributes of Trunk Group Member
Attribute	Description
Hosted Node	The host name of the trunk group member. To view the Node Form for the trunk group member, click , and then click Open. The Node Form opens displaying the details of the trunk group member.
Group Member No.	The trunk group member number.
Name	The name of the trunk group member.
Type	The trunk group member type.
Port	The trunk port of the trunk group member.
Group No.	The trunk group number that includes the member.
Signaling Group No.	The signaling group number assigned to the trunk group member.

State Attributes of Trunk Group Member

Attribute	Description
Maintenance Busy	Indicates whether the trunk group member state is busy for maintenance.
Service State	Indicates the service state of the trunk group member.

Monitor Signaling Groups

The Signaling Groups tab page displays a list of available signaling groups associated with the call controller. The page displays the following details.

Attributes of the Signaling Groups
Attribute	Description
Service State	The service state of the signaling group.
Signaling Group Number	The number that uniquely identifies the signaling group on the call controller.
FAS	Indicates whether Facility-associated Signaling (FAS) is enabled for the signaling group.
Primary D Channel	The unique identifier for the primary D channel administered for the signaling group.
Secondary D Channel	The unique identifier for the secondary D channel administered for the signaling group.

You can view the details of a single signaling group in a form.

To view the Signaling Group Details Form:

Select the signaling group of your interest, and then click . The Signaling Group Details Form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected signaling group as follows:

Signaling Group Details Summary tab

Signaling Group Number: The number that uniquely identifies the signaling group on the call controller.
Management Server: The management server for the signaling group. This attribute displays one of the following values:
- Local: If the signaling group is being managed by the NNMi management server console on which you are viewing the signaling group details.
- Name of the regional manager that manages the signaling group.

Avaya Signaling Group Information tab

Management Mode: The management state of the signaling group. The status can be one of the following strings: Managed, Unmanaged, or Out of Service.
Service State: The service state of the signaling group.
Number of Trunk Group Members using this Signaling Group

Signaling Group Details Form

The Signaling Group Detailed form is split into two panes. The right pane displays the following details as tab pages:

Trunk Group Members: displays the trunk group members associated with the signaling group as shown on the Monitoring Trunk Group Members page. You can select a trunk group member and click to open the Trunk Group Member Detailed form.
Incidents: displays the incidents related to the selected signaling group.

The left pane displays the general attributes and the state of the signaling group as shown in the following tables.

General Attributes of the Signaling Group
Attribute	Description
Hosted Node	The hostname of the signaling group.
Signaling Group No.	The number that uniquely identifies the signaling group.
FAS	Indicates whether Facility-associated Signaling (FAS) is enabled for the signaling group.
Primary D Channel	The unique identifier for the primary D channel administered for the signaling group.
Secondary D Channel	The unique identifier for the secondary D channel administered for the signaling group.

State Attribute of the Signaling Group

Attribute	Description
Service State	The service state of the signaling group.

To view the Node Form for the signaling group, click , and then click Open. The Node Form opens displaying the details of the signaling group.

Monitor Processor Occupancy Metrics

The Occupancy tab page displays the Avaya call controller processor utilization metrics. This tab page displays the processor utilization metrics based on the processes that utilize the processor. The page displays the metrics for the last hour. You can view the processor metrics, specify the threshold values for the processor metrics, and see the current metric value to determine the metrics that violate the specified threshold value.

See the following table to know more about the metrics.

Metric	Description
Static (%)	The percentage of processor utilization by static processes.
Call Processing (%)	The percentage of processor utilization by call processing processes.
System Management (%)	The percentage of processor utilization by system management processes.
Idle (%)	The percentage of processor utilization that is not used.
Total Calls	The total calls connected during the last hour.
Tandem Calls	The total calls connected during the last hour between trunks.
Total Call Attempts	The total calls attempted during the last hour.
Intercom Attempts	The total calls attempted from extension on the same switch during the last hour.
Incoming Attempts	The total number of incoming trunk slots used (seizures) on the call controller by public networks.
Outgoing Attempts	The total outgoing seizures on the call controller using public networks.
Private Network Attempts	The total number of incoming and outgoing seizures over private networks.

Specify Threshold Values for Metrics

You can specify the required threshold values for the metrics listed in the table to measure and monitor if the metric is within the threshold value you specified.

To specify a threshold value, do as follows:

Specify a threshold value for the required metric in the Threshold Value box for that metric.
Click Save and Close from the menu bar to apply the threshold value for the metric. After the next hour, the NNM iSPI for IP Telephony compares the metric with the specified value. If the value exceeds the specified threshold value, the NNM iSPI for IP Telephony generates an incident on the Incidents tab page of the Avaya Call Controller form.

Monitor Avaya Port Networks

Basic Attributes of the Port Networks Table
Attribute	Description
Number	Denotes the port network number and the IP address of the call controller that controls the port network.
IPSI A IP Address	Denotes the IP address of the IP Server Interface (IPSI) A board on the port network.
IPSI A Service State	Displays the service state of the IPSI A board. The service state can be one of the following: In: denotes that the service state is active. Out: denotes that the service state is inactive.
IPSI B IP Address	Denotes the IP address of the IP Server Interface (IPSI) B board on the port network.
IPSI B Service State	Displays the service state of the IPSI B board. The service state can be one of the following: In: denotes that the service state is active. Out: denotes that the service state is inactive.

You can view the details of a port network and the associated devices in the Port Network Details Form.

To view the Port Network Details Form:

In the Port Networks view, select the node of your interest, and then click . The Port Network Details Form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected port network as follows:

Port Network Details Summary tab

Number: The port network number.
Controller: The call controller that controls the port network.
Management Server: The management server for the port network. This attribute displays one of the following values:
- Local: If the port network is being managed by the NNMi management server console on which you are viewing the port network details.
- Name of the regional manager that manages the port network.

Avaya Port Information tab

Number of CLAN: The number of CLANs associated with the port network.
Number of IPSI: The number of IPSI boards on the port network.
Number of MedPro: The number of media processors associated with the port network.

Filter Avaya Port Networks

You can filter the listed port networks in the Port Networks view based on the management server.

To filter the Port Networks view:

Right-click the Management Server attribute column of one of the port networks listed in the Port Networks view.
Select one of the following filters:
- Equals this value: filters and lists all the port networks that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the port networks for which the selected column is not empty.
- Is empty: filters and lists all the port networks for which the selected column is empty.
- Not equal to this value: filters and lists all the port networks that do not have the value in the column that you selected.
  
  The filtered list of port networks appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Port Network Detail Form

The Port Network detail form is split into two panes, the right pane and the left pane. The right pane lists the following details:

Controller: displays the attributes of the call controller that controls the port network as shown on the Monitoring Avaya Call Controllers page.
IPSIs: displays the attributes of the IPSI boards on the port network as shown on the Monitoring IP Server Interface page.
CLANs: displays the attributes of the CLANs associated with the port network as shown on the Monitoring CLAN page.
MedPros: displays the attributes of the media processors associated with the port network as shown on the Monitoring Media Processors page.
Total Load:displays the total load on the port network as shown on the Monitoring Total Load Metrics page.
Intercom Load: displays the TDM time slot usage and the number of TDM time slots used (seizures) by intercom calls as shown on the Monitoring Intercom Load Metrics page.
Incoming Trunk Load: displays the TDM time slot usage and the number of TDM time slots used (seizures) by incoming trunk calls as shown on the Monitoring Incoming Trunk Load Metrics page.
Outgoing Trunk Load: This tab page displays the TDM time slot usage and the number of TDM time slots used (seizures) by outgoing trunk calls as shown on the Monitoring Outgoing Trunk Load Metrics page.
Tandem Trunk Load: displays the TDM time slot usage and the number of TDM time slots used (seizures) by incoming and outgoing tandem trunk calls (calls between trunks) as shown on the Monitoring Tandem Trunk Load Metrics page.
Incidents: displays the incidents generated based on the threshold values exceeded.

The left pane lists the general attributes of the port network as shown in the following table.

General Attributes of the Port Network
Attribute	Description
Number	Denotes the port network number.
IPSI A IP Address	Denotes the IP address of the IP Server Interface (IPSI) A board on the port network.
IPSI A Service State	Displays the service state of the IPSI A board.
IPSI B IP Address	Denotes the IP address of the IP Server Interface (IPSI) B board on the port network.
IPSI B Service State	Displays the service state of the IPSI B board.

Monitor IP Server Interface

This tab page displays the attributes of the IPSI boards on the port network as shown in the following table.

IPSI Attributes
Attribute	Description
Fault State	Displays the Avaya G3 alarm status of the IPSI board. The possible values are: Warning, Minor, Major, and Clear.
Service State	Denotes the service state of the IPSI board. The service state can be one of the following: In: denotes that the IPSI service is in the active state. Out: denotes that the IPSI service is in the inactive state.
IP Address	Displays the IP address of the IPSI board.
Control State	Displays the control state of the IPSI board. The control state can be one of the following for the IPSI board: Active: indicates that the control state for the IPSI board is in the active state. Standby: indicates that the control state for the IPSI board is in the Standby state.

You can view the details of a IPSI in a form.

To view the IP Server Interface Details Form:

From the list of IPSIs listed on the tab page, select the IPSI of your interest, and then click . The IP Server Interface Details Form opens.

To view the Node Form for the IPSI, click , and then click Open. The Node Form opens displaying the details of the IPSI.

Analysis Pane

The Analysis pane displays a summary of the details of the selected IPSI as follows:

IP Server Interface Details Summary tab

IP Address: The IP address of the selected IPSI board.
Management Server: The management server for the IPSI board. This attribute displays one of the following values:
- Local: If the IPSI board is being managed by the NNMi management server console on which you are viewing the IPSI board details.
- Name of the regional manager that manages the IPSI board.

IP Server Interface Information tab

Management Mode: The management status of the selected IPSI board.
DHCP ID: The Dynamic Host Configuration Protocol (DHCP) ID of the IPSI board.
Service State: The service state of the IPSI (In or Out).
Control State: The control state of the IPSI (Active, Standby, or Unknown).

IP Server Interface Details Form

The IP Server Interface Details Form is split into two panes. The right pane displays the following details for the IPSI:

Port Network: Displays the details of the port network on which the IPSI board is present as shown on the Monitoring Avaya Port Networks page. You can click (the Open icon) after selecting a port network to go to the Port Network Details Form.
Incidents: Displays the incidents related to the IPSI.

The left pane displays the general attributes and the status of the IPSI as follows:

General Attributes of the IPSI
Attribute	Description
Hosted Node	The hostname of the IPSI board
Name	The name of the IPSI board.
IP Address	The IP address of the IPSI board.
Management Mode	Displays the management state of the IPSI. The status can be one of the following strings: Managed: indicates that the IPSI is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the IPSI is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the IPSI is currently not managed by the NNM iSPI for IP Telephony.
Description	The description of the IPSI board.
DHCP ID	The DHCP ID of the IPSI board.
Location	The location of the IPSI board.
Vintage	The firmware vintage of the board.

Status of the IPSI

Attribute	Description
Service State	Displays the service state of the IPSI (In or Out).
Control State	Displays the control state of the IPSI (Active, Standby, or Unknown).
State of Health	Displays the state of health of the IPSI.

To view the Node Form for the IPSI, click , and then click Open. The Node Form opens displaying the details of the IPSI.

Monitor CLAN

The CLAN tab page displays the attributes of the CLAN associated to the port network. The attributes are as follows:

Attribute	Description
Fault State	The Avaya G3 alarm status of the CLAN. The possible values are: Warning, Minor, Major, and Clear.
IP Address	The IP address of the CLAN.
Name	The name assigned to the CLAN.

To view the CLAN Details form:

From the CLAN tab page, select the CLAN of your interest, and then click . The CLAN Details Form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected CLAN as follows:

CLAN Details Summary tab

Name: The name assigned to the selected CLAN.
Management Address: The external (public) IP address of the selected CLAN.
Management Server: The management server for the CLAN. This attribute displays one of the following values:
- Local: If the CLAN is being managed by the NNMi management server console on which you are viewing the CLAN details.
- Name of the regional manager that manages the CLAN.

Avaya Control LAN Information tab

Management Mode: The management status of the selected CLAN.
IP Address: The internal (private) IP address of the selected CLAN.
Location: The location of the selected CLAN board.
Vintage: The firmware vintage for the selected CLAN.
Description: The description of the selected CLAN.

CLAN Details Form

The CLAN Details Form is split into two panes. the right pane provides the following details:

Socket Summary: displays the following details about the CLAN sockets usage

In a GNM environment, the CLAN Details form on the global manager does not display the CLAN socket usage for port networks managed by regional managers.

Socket Detail	Description
Measurement Time	Lists the time at which the socket summary was collected.
Network Region	Displays the network region to which the CLAN is associated.
Management Mode	Displays the management state of the CLAN. The status can be one of the following strings: Managed: indicates that the CLAN is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the CLAN is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the CLAN is currently not managed by the NNM iSPI for IP Telephony.
Usage	Lists the total time in Erlangs that is available from all the sockets on the CLAN.
Allocations	Lists the number of times a socket was allocated to a call or a link.
Allocation Denials	Lists the number of times sockets were unavailable to be allocated for calls or links.
Denial %	Lists the number of times sockets were unavailable to be allocated for calls or links in percentage. This percentage is obtained by dividing the Allocation Denials value from the sum of Usage and the Allocation Denials value.
Unavailability %	Lists the time in percentage during which the sockets were unavailable for use.
SNMP Access Error if Any	Displays if there were any SNMP access errors on the CLAN. The column displays None if there were no SNMP access errors.

Port Network: displays the port network associated with the CLAN as shown on the Monitoring Avaya Port Networks page. You can select a port network that you want to view and click to see the Port Network Detail form for that port network.
IP Phones: displays the IP phones associated with the CLAN as shown on the Monitoring Avaya IP Phones page. You can select an IP phone and click to view the Avaya IP Phones Details form for that phone.

The left pane displays the general attributes of the selected CLAN as follows.

Attribute	Description
Hosted Node	The hostname of the CLAN board.
Name	The name assigned to the CLAN board.
IP Address	The IP address of the CLAN board.
Location	The location of the CLAN board.
Vintage	The firmware vintage for the CLAN board.
Description	The description of the CLAN board.

To view the Node Form for the CLAN, click , and then click Open. The Node Form opens displaying the details of the CLAN.

Monitor Media Processors

The MedPros tab page displays a list of media processors associated to the port network. The tab page displays the following attributes of the media processors.

Attributes of the Media Processors
Attribute	Description
Fault State	Displays the Avaya G3 alarm status of the media processor. The possible values are: Warning, Minor, Major, and Clear.
Control Link State	Displays the state of the media processor control link. The state can be any of the following: Up: indicates that the link is up. Down: indicates that the link is down.
Ethernet Link State	Displays the state of the media processor Ethernet link. The state can be any of the following: Up: indicates that the link is up. Down: indicates that the link is down.
IP Address	Displays the IP address for the media processor board.
Network Region	Displays the network region number that is associated with the media processor.
Name	Displays the name assigned to the media processor.

You can view the details of a single media processor in a form.

To view the Media Processor Details Form:

Select the media processor of your interest, and then click (the Open icon). The Media Processor Details Form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected media processor as follows:

Media Processor Details Summary tab

Name: The name of the selected media processor.
Management Server: The management server for the media processor. This attribute displays one of the following values:
- Local: If the media processor is being managed by the NNMi management server console on which you are viewing the media processor details.
- Name of the regional manager that manages the media processor.

Avaya Media Processor Information tab

Management Mode: The management status of the selected media processor.
Description: The description of the media processor.
IP Address: The IP address of the media processor.
Location: The location of the media processor.
Vintage: The firmware vintage of the media processor.
MAC Address: The MAC address of the media processor.
Network Region: The network region to which the media processor is associated.
Alternate Network Region: The alternate network region to which the media processor is associated.
Shared IP Address: The shared virtual IP address between the media processor and the duplicate media processor.
Shared Virtual MAC: The shared virtual MAC address between the media processor and the duplicate media processor.

Avaya Media Processor State Information tab

State: The state of the media processor. The state can be one of the following:
- Active
- Standby
- Init
IP Interface Enabled: Specifies if the IP Interface is enabled for the media processor board.
Control Link State: Specifies the state of the media processor control link. The state can be Up or Down.
Ethernet Link State: Specifies the state of the media processor Ethernet link. The state can be Up or Down.
Peer Link State: Specifies the state of the media processor peer link state. The state can be Up or Down.
DSP Channel Status 1: Specifies the service state of DSP resource 1. The status can be in-service or idle.
DSP Channel Status 2: Specifies the service state of DSP resource 2. The status can be in-service or idle.
DSP Channel Status 3: Specifies the service state of DSP resource 3. The status can be in-service or idle.
DSP Channel Status 4: Specifies the service state of DSP resource 4. The status can be in-service or idle.

Media Processor Details Form

The Media Processor Details Form is split into two panes. The right pane displays the following details:

Duplicated MedPro: displays the details of the duplicate media processor board associated as shown on the Monitoring Media Processors page. Click (the Open icon) to open the Media Processor Detail form for the duplicate media processor board.
Port Network: displays the details of the port network associated with the media processor as shown on the Monitoring Avaya Port Networks page. Click to open the Port Network Detail form.
Incidents: displays the incidents relevant to the media processor.
Network Regions: displays the network regions associated with the media processor as shown on the Monitoring Network Regions page. Click to open the IP Network Region Detail form for the network region.

The left pane lists the general attributes and the status of the media processor as follows.

General Attribute	Description
Hosted Node	The hostname of the media processor.
Name	The name of the media processor.
IP Address	The IP address of the media processor.
Management Mode	Displays the management state of the media processor. The status can be one of the following strings: Managed: indicates that the media processor is managed by theNNM iSPI for IP Telephony. Out of Service: indicates that the media processor is currently out of service and not managed by theNNM iSPI for IP Telephony. Unmanaged: indicates that the media processor is currently not managed by theNNM iSPI for IP Telephony.
Description	The description of the media processor.
Location	The location of the media processor.
Vintage	The firmware vintage of the media processor.
MAC Address	The MAC address of the media processor.
Network Region	The network region to which the media processor is associated.
Alt Network Region	The alternate network region to which the media processor is associated.
Shared IP Address	The shared virtual IP address between the media processor and the duplicate media processor.
Shared Virtual MAC	The shared virtual MAC address between the media processor and the duplicate media processor.

Status Attributes

Status Attribute	Description
State	The state of the media processor. The state can be one of the following: Active Standby Init
IP Interface Enabled	Specifies if the IP Interface is enabled for the media processor board.
Control Link State	Specifies the state of the media processor control link. The state can be Up or Down.
Ethernet Link State	Specifies the state of the media processor Ethernet link. The state can be Up or Down.
Peer Link State	Specifies the state of the media processor peer link state. The state can be Up or Down.
DSP Channel Status 1	Specifies the service state of DSP resource 1. The status can be in-service or idle.
DSP Channel Status 2	Specifies the service state of DSP resource 2. The status can be in-service or idle.
DSP Channel Status 3	Specifies the service state of DSP resource 3. The status can be in-service or idle.
DSP Channel Status 4	Specifies the service state of DSP resource 4. The status can be in-service or idle.

To view the Node Form for the media processor, click , and then click Open. The Node Form opens displaying the details of the media processor.

Monitor Port Network Load Details Metrics

The Port Network Details Form provides details of the load on the port network for the last hour. The load on the port network is calculated based on the following call type metrics:

Intercom calls
Trunk calls
- Incoming trunk calls
- Outgoing trunk calls
- Tandem trunk calls (calls between trunks)

You can specify the threshold values for the metrics to identify the metric that violates the specified threshold. The Port Network Detail form provides the following tabs to view the load on the port network:

Total Load: Lists the total load on the port network based on the Time Division Multiplexing (TDM) occupancy metric and the port network link occupancy metric. The metrics are displayed as percentage values as shown on the Monitoring Total Load page.
Intercom Load: Lists the TDM time slot usage and the number of TDM time slots used (seizures) by calls within the same port network and calls made between different port networks as shown on the Monitoring Intercom Load page.
Incoming Trunk Load: Lists the TDM time slot usage and the number of TDM time slot seizures by incoming trunk calls to stations within the same port network and incoming trunk calls from stations on different port networks as shown on the Monitoring Incoming Trunk Load page.
Outgoing Trunk Load: Lists the TDM time slot usage and the number of TDM time slot seizures by outgoing trunk calls to stations within the same port network and outgoing trunk calls to stations on different port networks as shown on the Monitoring Outgoing Trunk Load page.
Tandem Trunk Load: Lists the TDM time slot usage and the number of time slot seizures caused by incoming and outgoing tandem trunk calls (calls between two trunks) within the port network as shown on the Monitoring Tandem Trunk Load page.

Specify Threshold Values for Metrics

You can specify the required threshold values for the metrics listed in the table to measure and monitor if the metric is within the threshold value you specified.

To specify a threshold value, do as follows:

Specify a threshold value for the required metric in the Threshold Value box for that metric.
Click Save and Close from the menu bar to apply the threshold value for the metric. After the next hour, the NNM iSPI for IP Telephony compares the metric with the specified value. If the value exceeds the specified threshold value, the NNM iSPI for IP Telephony generates an incident on the Incidents tab page of the Avaya Call Controller form.

Metrics
Tab	Metric	Description
Total Load Metrics	TDM Occupancy (%)	The percentage of Time Division Multiplex (TDM) occupancy on the port network.
Total Load Metrics	PN Link Occupancy (%)	The percentage of port network link occupancy on the port network.
Intercom Load Metrics	Intra PN Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by calls in the same port network.
	Intra PN Peg	The number of TDM time slot seizures by calls in the same port network.
	Inter PN Usage (CCS)	The TDM time slot usage in CCS by calls between different port networks.
	Inter PN Peg	The number of TDM time slot seizures by calls between different port networks.
Incoming Trunk Load Metrics	Intra PN Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by incoming trunk calls in the same port network.
	Intra PN Peg	The number of TDM time slot seizures by incoming trunk calls in the same port network.
	Incoming Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by incoming trunk calls from different port networks.
	Incoming Peg	The number of TDM time slot seizures by incoming trunk calls from different port networks.
	Outgoing Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by outgoing trunk calls to a port network in response to incoming trunk calls.
	Outgoing Peg	The number of TDM time slot seizures by outgoing trunk calls to a port network in response to an incoming trunk calls.
Outgoing Trunk Load Metrics	Intra PN Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by outgoing trunk calls within the same port network.
	Intra PN Peg	The number of TDM time slot seizures by outgoing trunk calls in the same port network.
	Incoming Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by outgoing trunk calls from other port networks to this port network.
	Incoming Peg	The number of TDM time slot seizures by outgoing trunk calls from other port networks to this port network.
	Outgoing Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by outgoing trunk calls to other port networks.
	Outgoing Peg	The number of TDM time slot seizures by outgoing trunk calls to other port networks.
Tandem Trunk Load Metrics	Intra PN Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by tandem trunk calls within the same port network.
	Intra PN Peg	The number of TDM time slot seizures by tandem trunk calls in the same port network.
	Incoming Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by incoming tandem trunk calls from other port networks.
	Incoming Peg	The number of TDM time slot seizures by incoming tandem trunk calls from other port networks.
	Outgoing Usage (CCS)	The TDM time slot usage in Centum Call Seconds (CCS) by outgoing tandem trunk calls to other port networks.
	Outgoing Peg	The number of TDM time slot seizures by outgoing tandem trunk calls to other port networks.

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