Monitor Avaya IP Phones

The IP Phones view displays a list of available Avaya IP phones in the network. The view arranges the key attributes of all discovered Avaya IP phones in a table.

To launch the Avaya IP Phones view:

From the Workspaces navigation pane, click Avaya IP Telephony > IP Phones. The IP Phones view opens in the right pane.

Basic Attributes of the IP Phones Table

Attribute	Description
Registration State	The registration status of the Avaya IP phone line with its current controller. Possible values are: Registered Unregistered
Active	Indicates the Avaya IP phones that are in active RTP sessions. Make sure that the RTCP Reception for Avaya is configured in the Data Access Configuration form of the NNM iSPI for IP Telephony. By default, auto-refresh of the table view is turned off. To refresh the table view, click (the Refresh icon).
Extension Number	The extension number of the IP phone.
Name	The name of the entity to which the phone is registered.
IP Address	The IP address of the phone.
Tenant	The name of the tenant to which the IP phone belongs.
Controller	The IP address of the call controller that controls the phone.
CLAN	The IP address of the Control LAN (CLAN) to which the phone is registered.
Management Server	The management server for the IP phone. This attribute displays one of the following values: Local: If the IP phone is being managed by the NNMi management server console on which you are viewing the IP phone details. Name of the regional manager that manages the IP phone.

When the status of a phone changes to Unregistered, the NNM iSPI for IP Telephony sends an incident to the NNMi incident browser.

You can view the details of a single IP phone in a form.

To view the Avaya IP Phone Details form:

In the IP Phones view, select the node of your interest, and then click . The Avaya IP Phone Details form opens.

To view the Node Form for the IP phone, click , and then click Open. The Node Form opens displaying the details of the IP phone.

View Avaya IP Telephony Reports

You can select an IP phone from the inventory and click Actions > IP Telephony Reports and select one of the following options to launch a chart detail report for the selected attribute:

• Average Duration of Calls Made
• Average Duration of Calls Received
• Termination Reasons for Calls Made
• Termination Reasons for Calls Received.

See the NNM iSPI for IP Telephony Avaya IPT CDR Collection extension pack report online help for more information.

Analysis Pane

The Analysis pane of the IP Phone displays a summary of the details of the selected IP Phone as follows:

Avaya IP Phone Details Summary tab

• Name: The name of the selected IP phone.
• Controller: The call controller with which the selected IP phone is registered.
• Tenant: The name of the tenant to which the IP phone belongs.
• Management Server: The management server for the IP phone. This attribute displays one of the following values:
  • Local: If the IP phone is being managed by the NNMi management server console on which you are viewing the IP phone details.
  • Name of the regional manager that manages the IP phone.

General Information tab

• Management Mode: The management status of the selected IP phone.
• Registration State: The registration status of the selected IP phone line with its current call controller.
• Extension Number: The extension number of the IP phone.
• IP Address: The IP address of the selected IP phone.
• Service State: Indicates the service state of the IP phone.
• Model: The model of the selected IP phone.

Filter Avaya IP phones

You can filter the listed IP phones in the Avaya IP Phones view with the available filters. You can perform the filtering action only on the Registration State, Extension Number, IP Address, Tenant, Controller, or the Management Server columns. You can select multiple filters based on your requirements.

To filter the Avaya IP Phones view:

1. Select an IP Phone, listed in the Avaya IP Phones view, and right-click one of the following column attributes:

   • Registration State
   • Extension Number
   • IP Address
   • Tenant
   • Controller
   • Management Server

2. From the Filter option, select one of the following:

   • Equals this value: filters and lists all the IP phones that have a value that is equal to the value of the column that you selected.
   • Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
   • Is not empty: filters and lists all the IP Phones for which the selected column is not empty.
   • Is empty: filters and lists all the IP Phones for which the selected column is empty.
   • Not equal to this value: filters and lists all the IP phones that do not have the value in the column that you selected.

The filtered list of IP phones appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Avaya IP Phones Details Form

The Avaya IP Phones Details form is split into two panes, the right pane and the left pane. The right pane lists the following details:

• Controller: This tab displays the attributes of the Call Controller with which the phone is associated as shown on the Monitoring Avaya Call Controllers page.
• CLAN: This tab displays the attributes of the CLAN with which the phone is registered as displayed on the Monitoring CLAN page.
• Incidents: This tab displays the incidents related to the IP phone.

The left pane lists the following general attributes about the IP Phone:

Attribute	Description
Hosted Node	The hostname of the Avaya IP phone.
Extension Number	The extension number of IP phone.
IP Address	The IP address of the extension.
Management Mode	Displays the management state of the IP Phone. The status can be one of the following strings: Managed: indicates that the IP Phone is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the IP Phone is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the IP Phone is currently not managed by the NNM iSPI for IP Telephony.
Registration State	The registration state of the IP phone line.
Name	The name of the IP phone.
Model	The model number of the IP phone.
Service State	Specifies the service state of the extension.
Busied for Maintenance	Specifies whether the station has been made busy for maintenance to be performed.
Call Forwarding Destination	The IP phone to which the calls are set to be forwarded from this extension.
Building	Displays the building location of the IP phone.
Floor	Displays the floor location of the IP phone.
Room	Displays the room location of the IP phone.
Phone Port	Displays the port used by the phone.
Location	The location configured for the IP phone.
Site-Code	The site code configured for the IP phone.
Mail-Code	The mail code configured for the IP phone.

The attribute displays No Data adjacent to the attributes that are not configured for the IP phone.

Analysis Pane

The Analysis pane displays a summary of the details of the selected IP phone. For more information, see Monitoring Avaya IP Phones.