Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Incident Lifecycle
The following table describes the stages of an incident’s lifecycle.
|
Lifecycle State |
Description |
State Set By |
Incident Used By |
|---|---|---|---|
|
none |
The NNMi event pipeline receives input from all sources and creates incidents as needed. |
not applicable |
|
|
Dampened |
The incident is in a holding place waiting to be correlated with another incident. The purpose of this waiting period is incident reduction in the incident viewers. The dampening interval can vary per incident type. For more information, see Incident Suppression, Enrichment, and Dampening. |
NNMi |
|
|
Registered |
The incident is visible in incident views. The incident is forwarded to any configured destinations (northbound or global manager). |
NNMi A user can also set this state in an incident view. |
|
|
In Progress |
The incident has been assigned to someone who is investigating the problem. The network administrator defines the specific meaning of this state. |
User |
|
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Completed |
Investigation of the problem indicated by the incident is complete, and a solution is in place. The problem that the incident identifies The network administrator defines the specific meaning of this state. |
User |
|
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Closed |
Indicates that NNMi determined the problem reported by this Incident is no longer a problem. For example, when you remove an interface from a device, all incidents related to the interface are automatically closed. |
User or NNMi |
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We welcome your comments!
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