Administer > Connect multiple NNMi Management Servers (NNMi Advanced) > Troubleshoot Global Network Management

Troubleshoot Global Network Management

(NNMi Advanced - Global Network Management feature) The Global Manager and the Regional Manager maintain separate sets of data. Conclusions about each Node are derived from the available data and can sometimes be different. Regional Managers forward the results of each Spiral Discovery cycle to the Global Manager. The Regional Manager can have a Node Group filter configured to limit the amount of data that is forwarded to the Global Manager. Filters are usually unnecessary for Global Network Management. Do not filter out nodes that are important for connectivity in your network environment to ensure NNMi has the data needed for accurate root cause analysis.

  • The Global Manager might know information about why a connection from one site to another is down, but the Regional Manager just knows that the router connected to that remote site has an interface that is down. Use ActionsRegional Manager Console to see the other perspective.
  • When troubleshooting a Node on the Global Manager, you can use ActionsOpen from Regional Manager to see the latest Node information on the Regional Manager.

(NNMi Advanced - Global Network Management feature) This group of help topics can help you troubleshoot any problems with Global Network Management:

If you suspect problems, see the following NNMi log file on each NNMi management server for details about any communication problems between the Global Manager and Regional Manager (see Manage environment variables for more information):

  • Windows:
    %NnmDataDir%\log\nnm\nnm.0.0.log
  • Linux:
    $NnmDataDir/log/nnm/nnm.0.0.log