How NNMi Closes Incidents

NNMi closes incidents under the following circumstances:

• The incident's configuration is a Pairwise Configuration and both incidents specified in the pair occurred in the order specified. See About Pairwise Configurations for more information.

• NNMi determines that the problem that generated the incident is resolved. For example, NNMi closes a Down incident when a Conclusion indicates the node or device is available for use and has returned to a normal state for a specified threshold of time.

  See Incident Configurations Provided by NNMi for the incident configurations that NNMi provides.

An NNMi administrator can also manually change the incident Lifecycle State to Closed. An operator might also be able to change the incident Lifecycle State to Closed if the NNMi administrator chooses to make this Action available to operators.

Note the following:

• If a node is deleted, NNMi closes the incident.
• The NNMi Causal Engine does not generate Conclusions during initial discovery.
• NNMi only Closes incidents for those objects that have one or more outstanding Conclusions as indicated in the object form's Conclusions tab.