Configure an Action for an Incident

You can configure actions to automatically run at any point in the incident lifecycle. For example, you might want to configure an action to occur when an incident of the type you are configuring is generated (Registered). When an incident is generated, you might want to automatically open a trouble ticket or send email or page your network operator. After the incident is Closed, you might want to automatically close the trouble ticket.

Note Your actions will not be executed until you enable the Actions configuration by either clicking Enable on the Actions tab or using the ActionsEnable Configuration option.

If the NNMi management server is running on a Windows operating system, NNMi runs each action that you configure using the Local System account. If the NNMi management server is running on a Linux operating system, NNMi runs each action that you configure using the bin user name.

You can provide the required information within the following contexts:

Configure Actions for an SNMP Trap Incident

Configure actions for a management event incident

Configure actions for a Syslog message incident