Administer > Configure Incidents > Verify incident configurations

Verify incident configurations

The NNMi Actions menu enables you to open an Incident Configuration from either an incident or an incident view. This feature is useful when you are monitoring incoming incidents to determine whether incidents are generated as expected. After you make any required changes, you can easily verify your changes the next time the incident occurs.

Note Your User Account must be assigned to the NNMi Administrators User Group to use these actions.

You can also right-click any object in a table or map view to access the items available within the Actions menu.

To open an Incident Configuration form from an incident view:

  1. Navigate to the incident view of interest. (For example, select the Incident Browsing workspace, Root Cause Incidents view.)
  2. In the table view, press Ctrl-Click to select each row representing an incident of interest.

  3. In the main toolbar, select Actions > Open Incident Configuration Form. 

    NNMi opens one Incident Configuration form for each type of incident selected.

To open an Incident Configuration form from an Incident form:

  1. Navigate to the incident view of interest. (For example, select the Incident Browsing workspace, Root Cause Incidents view.)
  2. In the table view, press Ctrl-Click to select each row representing the configuration you want to edit.

  3. In the main toolbar, select Actions > Open Incident Configuration Form.

    NNMi opens the Incident Configuration form for the current incident.

Any configuration changes you make to an incident apply only to future incidents.

The NNMi Actions> Incident Configuration Report menu also enables you to view configuration reports for the following kinds of configurations for an incident:

  • Action Results
  • Dampen Results
  • Enrichments
  • Global Manager Forwarding (NNMi Advanced -Global Network Management) Available on Regional Managers.
  • Suppression Results

View an Incident Configuration report

The NNMi Actions menu enables you to view a report of the following incident configurations:

  • Action Results
  • Dampen Results
  • Enrichment
  • Global Manager Forwarding
  • Suppression Results

Note Your User Account must be assigned to the NNMi Administrators User Group to use these actions.

You can also right-click any object in a table or map view to access the items available within the Actions menu.

Viewing an incident configuration report helps you determine the following: 

  • . On a Regional Manager, reports whether NNMi forwards occurrences of the selected incident configuration to Global Managers.
  • The configuration settings (Interface, Node, or Default) NNMi is using for a selected incident.
  • Whether the selected configuration (Suppression, Enrichment, or Dampening) is enabled.
  • Whether NNMi found any matches for a Payload Filter for the selected configuration (Suppression, Enrichment, or Dampening).

These reports are useful when you want to change an incident configuration and need to determine which settings have been configured, and therefore which settings you might want to change, for the incident.

To view a configuration report for the selected incident:

  1. Select the incident for which you want to view a configuration report.
  2. Select Actions> Incident Configuration Reports.

  3. Select one of the following menu options to indicate the type of configuration report you want to view

    • Action Results
    • Dampen Results
    • Report Enrichments
    • Global Manager Forwarding
    • Suppression Results
Incident Configuration Actions
Action Menu OptionInformation Displayed
Action Results
  • If the Source Object is an interface, the Interface Group, if any, to which the Source Object belongs. If NNMi reports a matching Interface Group, this indicates it is using the Interface configuration settings for the selected incident.

  • The Node Group, if any, to which the Source Node belongs. If NNMi reports a matching Node Group, this indicates it is using the Node configuration settings for the selected incident.

    Note If no matches for an Interface or Node Group are found, this indicates NNMi is using the Default configuration settings for the selected incident.

  • Whether the Action Configuration is enabled.
  • The action to be executed.
  • The Payload Filter, if configured for the incident and whether NNMi found any matches for the Payload Filter.
Dampen Results
  • If the Source Object is an interface, the Interface Group, if any, to which the Source Object belongs. If NNMi reports a matching Interface Group, this indicates it is using the Interface configuration settings for the selected incident.

  • The Node Group, if any, to which the Source Node belongs. If NNMi reports a matching Node Group, this indicates it is using the Node configuration settings for the selected incident.

    Note If no matches for an Interface or Node Group are found, this indicates NNMi is using the Default configuration settings for the selected incident.

  • Whether the Dampening configuration is enabled.
  • The Dampen Interval that is set.
  • The Payload Filter, if configured for the incident and whether NNMi found any matches for the Payload Filter.
Report Enrichments
  • If the Source Object is an interface, the Interface Group, if any, to which the Source Object belongs. If NNMi reports a matching Interface Group, this indicates it is using the Interface configuration settings for the selected incident.

  • The Node Group, if any, to which the Source Node belongs. If NNMi reports a matching Node Group, this indicates it is using the Node configuration settings for the selected incident.

    Note If no matches for an Interface or Node Group are found, this indicates NNMi is using the Default configuration settings for the selected incident.

  • Whether the Enrichment configuration is enabled.
  • The Payload Filter, if configured for the incident and whether NNMi found any matches for the Payload Filter.
  • The current Severity, Priority, Message Format, and Custom Incident Attributes configuration settings for the incident.
Global Manager Forwarding

Displays the following for each selected incident:

  • Whether the incident is an SNMP Trap Incident, Syslog Message Incident or Management Event Incident Configuration.
  • The name of the incident configuration.
  • Whether occurrences of the selected incident configuration will be forwarded to Global Managers in your network environment.
  • The Payload Filter, if configured for the incident and whether NNMi found any matches for the Payload Filter.
Suppression Results
  • If the Source Object is an interface, the Interface Group, if any, to which the Source Object belongs. If NNMi reports a matching Interface Group, this indicates it is using the Interface configuration settings for the selected incident.

  • The Node Group, if any, to which the Source Node belongs. If NNMi reports a matching Node Group, this indicates it is using the Node configuration settings for the selected incident.

    Note If no matches for an Interface or Node Group are found, this indicates NNMi is using the Default configuration settings for the selected incident.

  • Whether the Suppress Configuration is enabled.
  • The Payload Filter, if configured for the incident, and whether NNMi found any matches for the Payload Filter.

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