ClarusIPC Integration–Test Plans and Test Result Reports

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Network Node Manager i Software10.30

Use > Monitor with the NNM iSPI for IP Telephony > Cisco IP Telephony > ClarusIPC Forms

The integration of NNM iSPI for IP Telephony with ClarusIPC presents the following additional workspaces for Cisco IP Telephony:

In addition, this integration helps you launch the ClarusIPC Remote Hands and Help Desk views from the NNMi console.

To launch ClarusIPC Remote Hands, go to the Cisco IP Phones view, select an IP phone, and then click Actions > Remote Hands.

To launch ClarusIPC Help Desk, go to the Cisco IP Phones view, select an IP phone, and then click Actions > Help Desk.