Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Network Node Manager i Software10.30

Use > Monitor with the NNM iSPI for IP Telephony > Cisco IP Telephony > Monitor Cisco UCM Clusters

Monitor Cisco Unified Communications Manager Clusters

The UCM Clusters view displays the details of the Cisco Unified Communications Manager clusters discovered on the network. The view arranges the key attributes of all the discovered UCM clusters in a table. This topic includes the following sections:

Filter UCM Clusters
Monitor UCM Subscriber Groups
Monitor Cisco Unified Communications Managers
Monitor Device Pools
Monitor H.323 Gateways
Monitor MGCP/SCCP Gateways
Monitor SRST Routers
Monitor H323 Trunks
Monitor SIP Trunks
Monitor Media Devices
Monitor Voice Mail Devices
Monitor Locations

To launch the UCM Clusters view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.

Basic Attributes of the Clusters Table
Attribute	Description
Name	Indicates the name of the UCM cluster discovered.
Custom Info	Indicates the custom information configured for the cluster. This attribute displays Not Set if you have not specified the custom information for the cluster.
Tenant	Indicates the name of the tenant to which the UCM cluster belongs.
Management Server	The management server for the cluster. This attribute displays one of the following values: Local: If the cluster is being managed by the NNMi management server console on which you are viewing the cluster details. Name of the regional manager that manages the cluster.

You can view the details of a single cluster using the UCM Cluster Details form.

To view the Cisco Cluster Details form:

In the UCM Clusters view, select the cluster of your interest, and then click . The UCM Cluster Details form opens.

Analysis Pane

The Analysis pane displays a summary of the details of the selected UCM cluster as follows:

UCM Cluster Details Summary tab

Name: The name of the selected UCM cluster.
Tenant: The name of the tenant to which the UCM cluster belongs.
Management Server: The management server for the cluster. This attribute displays one of the following values:
- Local: If the cluster is being managed by the NNMi management server console on which you are viewing the cluster details.
- Name of the regional manager that manages the cluster.

General Information tab

UCM Subscriber Groups: the names of the UCM subscriber groups in the selected UCM cluster.
Number of UCMs: The number of UCMs associated with the selected UCM cluster.
Number of Device Pools: The number of device pools associated with the selected UCM cluster.
Number of H.323 Gateways: The number of H.323 gateways associated with the selected UCM cluster.
Number of MGCP/SCCP Gateways: The number of MGCP/SCCP gateways associated with the selected UCM cluster.
Number of Extensions: The number of IP phones associated with the selected UCM cluster.
Number of SRSTs: The number of SRSTs associated with the selected UCM cluster.
Number of H323 Trunks: The number of H323 trunks associated with the selected UCM cluster.
Number of SIP Trunks: The number of SIP trunks associated with the selected UCM cluster.
Number of Media Devices: The number of media devices associated with the selected UCM cluster.
Number of Locations: The number of locations associated with the selected UCM cluster.
NTP Server: The comma separated list of the NTP Servers associated with the selected UCM cluster.
Custom Info: The custom information configured for the UCM cluster.

Based on the configurations to monitor the state of additional attributes that indicate the health, performance, and availability of the Cisco Unified Communications Manager clusters and Cisco Unified Communications Managers, their components, and associated devices, the following tabs are displayed:

UCM Call Activity tab

Displays the details of the measurement attributes configured for the UCM Call Activity. For more information about the measurement attributes configured for UCM Call Activity, see Monitoring Call Activities.

Registered Devices Count tab

Displays the details of the measurement attributes configured for the Registered Devices Count. For more information about the measurement attributes configured for Registered Devices Count, see Monitoring Registered Devices Count.

Gateway Call Activity tab

Displays the details of the measurement attributes configured for the Gateway Call Activity. For more information about the measurement attributes configured for Gateway Call Activity, see Monitoring Gateway Call Activity.

Configurations tab

Displays the details of the measurement attributes configured for the route lists and hunt lists in the cluster. For more information about the measurement attributes configured for the route lists and hunt lists in the cluster, see Monitoring Route List and Hunt List Count.

Media Resource Activity tab

Displays the details of the measurement attributes configured for the Media Resource Activity. For more information about the measurement attributes configured for Media Resource Activity, see Monitoring Media Resource Activity.

CTIManager Connections Count tab

Displays the details of the measurement attributes configured for the CTIManager Connections Count. For more information about the measurement attributes configured for CTIManager Connections Count, see Monitoring CTIManager Connections Count.

Locations tab

Displays the details of the measurement attributes configured for the Cisco Locations. For more information about the measurement attributes configured for Locations, see Monitoring Locations.

SIP Trunk Sessions tab

Displays the details of the measurement attributes configured for the SIP Trunk Sessions. For more information about the measurement attributes configured for SIP Trunk Sessions, see Monitoring SIP Trunk Sessions.

Filter UCM Clusters

You can filter the listed Unified Call Manager (UCM) clusters in the UCM Clusters view with the available filters. You can perform the filtering action on the Name, Custom Info, Management Server, or Tenant columns.

You can select multiple filters based on your requirements.

To filter the UCM Clusters view:

Right-click the Name, Custom Info, Management Server or Tenant attribute of one of the UCM clusters listed in the UCM Clusters view.
Select one of the following filters:

Equals this value: filters and lists all the UCM clusters that have a value that is equal to the value of the column that you selected.
Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
Is not empty: filters and lists all the UCM clusters for which the selected column is not empty.
Is empty: filters and lists all the UCM clusters for which the selected column is empty.
Not equal to this value: filters and lists all the UCM clusters that do not have the value in the column that you selected.

The filtered list of UCM clusters appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

UCM Cluster Details Form

The Unified Communications Manager (UCM) Cluster Details form is split into two panes. The left pane displays the following general attributes of the selected UCM cluster:

UCM Cluster Name
Number of UCM Subscriber Groups
Number of Associated Device Pools
Custom Info: You can type the custom information required for the cluster and click (the Save icon) to save the custom information for the cluster.

The right pane displays the following tabs:

UCM Subscriber Groups
UCMs
Device Pools
H.323 Gateways
MGCP/SCCP Gateways
IP Phones
SRST Routers
H323 Trunks
SIP Trunks
NTP Servers
Media Devices
Voice Mail Devices
Locations

Analysis Pane

The Analysis pane displays a summary of the details of the selected UCM cluster.

Monitor UCM Subscriber Groups

The UCM Subscriber Group view displays the details of the UCM subscriber groups (call manager groups) associated with a UCM cluster. The view arranges the key attributes of all UCM subscriber groups in a table.

To launch the UCM Subscriber Groups view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the UCM Subscriber Groups tab. The UCM Subscriber Groups view opens on the right pane.

Basic Attributes of the UCM Subscriber Group Table
Attribute	Description
Name	Indicates the name of UCM subscriber group.
Custom Info	The custom information configured for the UCM subscriber group. This attribute displays Not Set if you have not specified the custom information for the UCM subscriber group.

Select a UCM Subscriber Group from the list of UCM Subscriber Groups displayed and click to open the UCM Subscriber Group Details form. This form displays the attributes for the selected UCM Subscriber Group.

Filter UCM Subscriber Groups

You can filter the listed UCM Subscriber Groups in the UCM Subscriber Groups view with the available filters. You can perform the filtering action on the Name, or Custom Info columns.

To filter the UCM Subscriber Groups view:

Right-click the Name, or Custom Info attribute of one of the UCM subscriber groups listed in the UCM Subscriber Groups view.
Select one of the following filters:

Equals this value: filters and lists all the UCM subscriber groups that have a value that is equal to the value of the column that you selected.
Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
Is not empty: filters and lists all the UCM subscriber groups for which the selected column is not empty.
Is empty: filters and lists all the UCM subscriber groups for which the selected column is empty.
Not equal to this value: filters and lists all the UCM subscriber groups that do not have the value in the column that you selected.

The filtered list of UCM subscriber groups appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Analysis Pane

The Analysis pane provides a summary of the details of a selected UCM subscriber group as follows:

UCM Subscriber Group Details Summary tab

Name: The name of the selected UCM subscriber group.
Cluster: The name of the UCM cluster to which the selected UCM subscriber group is associated.
Management Server: The management server for the UCM subscriber group. This attribute displays one of the following values:
- Local: If the UCM subscriber group is being managed by the NNMi management server console on which you are viewing the UCM subscriber group details.
- Name of the regional manager that manages the UCM subscriber group.

General Information tab

Primary Call Manager: The name of the primary call manager of the selected UCM subscriber group.
Number of Device Pools: The number of device pools associated with the selected UCM subscriber group.
Custom Info: The custom information configured for the selected UCM subscriber group.

Registered Devices Count tab

This tab provides the count of the following registered devices in the UCM subscriber group:

Hardware Phones
Other IP Phones
MGCP/SCCP Gateway Endpoints
MGCP/SCCP FXO Ports
MGCP/SCCP FXS Ports
MGCP/SCCP E&M Ports
MGCP/SCCP T1/E1 PRI Ports
MGCP/SCCP T1/E1 CAS Ports
Analog Access Gateway Boxes
H.323 Gateway Boxes
Media Resources
CTI Ports
CTI Route Points
VM Ports
Other Station Devices

You may not be able to see the counts of the registered devices if you have not enabled monitoring of the devices.

UCM Subscriber Group Details Form

The UCM Subscriber Group details form is split into two panes. The right pane (UCM Subscribers) displays the details of the UCM subscribers associated with the UCM Subscriber Group as listed in the Monitoring UCMs page.

The left pane lists the general attributes and the priority of the UCMs within the UCM Subscriber Group as listed in the following tables.

General

General Attribute	Description
UCM Subscriber Group Name	Indicates the name of the UCM Subscriber Group.
Number of UCM Subscribers	Indicates the number of associated UCM Subscribers in the UCM Subscriber Group.
Number of Associated Device Pools	Indicates the number of device pools in the UCM Subscriber Group.
Custom Info	Displays the custom information configured for the UCM Subscriber Group. You can type the custom information required for the UCM Subscriber Group and click (the Save icon) to save the custom information for the UCM Subscriber Group.

UCM Subscribers

This section lists the primary, secondary, and tertiary subscribers configured in the UCM Subscriber group.

You can select a Cisco Unified Communications Manager subscriber from the UCM Subscribers tab page and click to open the Cisco Call Controller Details form and view the details of the specific UCM subscriber.

Analysis Pane

The Analysis pane displays a summary of the details of the selected UCM subscriber group.

Monitor Cisco Unified Communications Managers

The UCMs view displays all Cisco Unified Communications Managers associated with a UCM cluster. The view arranges the key attributes of all the discovered UCMs in a table.

To launch the UCMs view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the UCMs tab. The UCMs view opens on the right pane.

Basic Attributes of the Cisco Call Controllers Table
Attribute	Description
CallManager Service State	The state of the CallManager Service running in the UCM. The possible values are: Up Down Unknown Not Monitored
Name	The name configured for the UCM.
IP Address/Hostname	The IP address or the hostname of the UCM.
Version	The version of the UCM.
UCM Cluster	The name of the cluster to which the UCM is associated.
Roles	The roles of the UCM. The possible values are as follows: Publisher: The UCM with this role holds all the configuration data for the cluster. Subscriber: The UCM with this role handles the call processing. Publisher, Subscriber: The UCM that performs both the publisher and subscriber roles. To discover all the devices associated with a device pool in a cluster, you must configure the AXL configuration details for the UCM with the publisher role. You can perform this configuration using the AXL Access tab in the Data Access Configuration form.

Filter UCMs

You can filter the listed UCMs in the UCMs view based on the management server.

To filter the UCMs view:

Right-click the Management Server attribute column of one of the UCMs listed in the UCMs view.
Select one of the following filters:
- Equals this value: filters and lists all the UCMs that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the UCMs for which the selected column is not empty.
- Is empty: filters and lists all the UCMs for which the selected column is empty.
- Not equal to this value: filters and lists all the UCMs that do not have the value in the column that you selected.
  
  The filtered list of UCMs appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

You can view the details of a single UCM in a form.

To view the Call Controller form:

From the UCMs view, select the UCM of your interest, and then click . The Call Controller Details form opens.

To view the Node Form for the Call Controller server, click , and then click Open. The Node Form opens displaying the details of the Call Controller server.

Analysis Pane

The Analysis pane provides a summary of the details of a selected UCM as follows:

Cisco Call Controller Details Summary tab

Name: The name of the selected UCM.
Cluster: The name of the UCM cluster to which the selected UCM is associated.
Management Server: The management server for the UCM. This attribute displays one of the following values:
- Local: If the UCM is being managed by the NNMi management server console on which you are viewing the UCM details.
- Name of the regional manager that manages the UCM.

General Information tab

Management Mode: The management status of the selected UCM.
IP Address: The IP address of the selected UCM.
Controller Type: The type of the selected UCM. For UCMs, the only possible value in this field is Cisco Call Manager.
Version: The version of the selected UCM.
Description: A short description of the selected UCM.
Role: The role of the selected UCM.
UCM Subscriber Groups (CM Priority): The names of the UCM subscriber groups to which the selected UCM is associated.

Availability tab

This tab provides the information about the availability of UCM administrative console. You may not be able to get this information if you have not enabled monitoring of the administration web page.

Cisco Tftp Server tab

This tab provides the information about the activities related to the configuration file builds performed by the Cisco TFTP server. To see these details, you must enable monitoring of the Cisco TFTP Server activities.

Registered Devices Count tab

This tab provides the counts of the registered devices that are monitored in the UCM. You may not be able to see the counts of the registered devices if you have not enabled monitoring of the devices.

Services tab

This tab provides the information about the availability of Unified Communications Operating System (UCOS) services.You may not be able to see these details if you have not enabled monitoring of these services.

System Health tab

This tab provides the information about the system health parameters. You may not be able to see the parameters if you have not enabled monitoring of the system health parameters.

UCM Call Activity tab

This tab provides the counts of the call activities on the UCM. To see these details, you must enable monitoring of the call activities for the UCM. For more information, see Enabling the Monitoring of UCM Call Activity.

Cisco Call Controller Details Form

If you select a Unified Communication Manager (UCM), Survivable Remote Site Telephony (SRST) router, or Unified Call Manager Express (UCME) and click (the Open icon), you can see the details of the selected UCM, UCME, or SRST router in the Cisco Call Controller Details form.

The Cisco Call Controller Details form helps you view the node details of the selected Cisco Call Controller server, the associated gatekeepers, the IP phones associated with it, and the IP phones configured with an SRST router. The form presents two different panes.

The right pane lists the following details:

Gatekeepers: The Gatekeepers tab displays the details of all the gatekeepers associated with the selected Cisco Call Controller server. The tab displays the details of every associated gatekeeper in the format presented in the Cisco Gatekeepers view.
Controlled IP Phones: The Controlled IP Phones tab displays the details of all the IP phones associated with the selected Cisco Call Controller server. The tab displays the details of every associated IP phone in the format presented in the Cisco IP Phones view.
Only visible when launched from the SRST Routers tab. Configured IP Phones: The Configured IP Phones tab displays the list of IP phones configured with an SRST router. The tab displays the details of the IP phones registered with the SRST Router as shown in the SRST Router Configured IP Phones page.
Incidents: The incidents generated for the Cisco Unified Communications Manager state changes.

The left pane lists the following details of the selected Cisco Unified Communications Manager.

Basic Attributes
Attribute	Description
Hosted Node	The node on which the Call Controller is hosted.
Name	The name of the Cisco Unified Communications Manager or SRST router.
IP Address	The IP address of the Call Controller server.
Management Mode	The management status of the node. The status can be any of the following strings: Managed: indicates that the node is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the node is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the node is currently not managed by the NNM iSPI for IP Telephony.
Type	The type of the Cisco Call Controller. The type can be one of the following: Cisco Call Manager Cisco Call Manager Express SRST Router
Version	The version of the server.
Description	A short description of the server.

Call Manager Specific Attributes
Attribute	Description
UCM Cluster	Specifies the name of the Cisco Unified Communications Manager cluster.
CallManager Service State	The CallManager Service State of the selected Cisco Call Controller server. This attribute is not applicable for UCMEs. The possible values for a UCM are: Up—indicates the selected UCM is UP Down—indicates the selected UCM is DOWN Unknown—indicates the SNMP response, which indicates the state of the UCM, is not available from the node. Not Monitored—indicates the selected UCM is not currently monitored.

Only visible when launched from the SRST Router view. SRST Router Specific Attributes
Attribute	Description
E Phone Communication IP	The IP address of the SRST router interface that the E Phones use to communicate during a fallback.
SCCP Communication Port	The SCCP port that the phones use to communicate.
Max Conferences	The maximum number of conferences that can run simultaneously.
Max Directory Numbers	The maximum number of directory numbers that can be configured on the device.
Max E Phones	The maximum number of Ethernet phones (E phones) that can be registered with the device.
Voice Mail Number	The voicemail number configured for the device.
Total SCCP IP Phones Registered	The total number of SCCP IP Phones registered with the device.
Total SIP Phones Registered	The total number of SIP phones registered with the device.
State	The state of an SRST Router can be one of the following: Active—indicates that the SRST router is in the active state and is the current call controller for the IP phones registered with the SRST Router. The SRST router state changes to active when the primary Call Controller for the registered phones is not available. Standby—indicates that the SRST router is in the standby state and is not the current Call Controller for the IP Phones registered with the SRST Router. Unknown—indicates the SNMP response, which indicates the state of the SRST router, is not available from the node. Not Monitored—indicates the selected SRST router is not currently monitored.

Only visible when launched from the UCMEs view. Call Manager Express Attributes
Attribute	Description
EPhone Communication IP	The communication IP address used by the EPhone to communicate with the Call Manager Express.
SCCP Communication Port	The SCCP communication port used by EPhones to communicate with the Call Manager Express.
Max Conferences	The maximum number of conferences that can run simultaneously on the device.
Max Directory Numbers	The maximum number of directory numbers that you can configure with the device.
Max E Phones	The maximum number of E Phones that you can configure with the device.
Voice Mail Number	The voicemail number configured for the device.
Total SCCP IP Phones Registered	The total number of SCCP IP Phones registered with the Call Manager.

Analysis Pane

The Analysis pane provides a summary of the details of a selected Cisco Call Controller as follows:

Cisco Call Controller Details Summary tab

Name: The name of the selected Cisco Call Controller.
Management Address (Only when launched from the UCMs view): The external (public) IP address of the selected UCM.
Cluster (Only when launched from the UCMs or SRST Routers view): The name of the cluster to which the UCM or SRST router belongs.
Device Pool (Only when launched from the SRST Routers view): The name of the device pool with which the SRST router is associated.
Tenant (Only when launched from the UCMEs view): The name of the tenant to which the UCME belongs.
Management Server: The management server for the Cisco Call Controller. This attribute displays one of the following values:
- Local: If the Cisco Call Controller is being managed by the NNMi management server console on which you are viewing the Cisco Call Controller details.
- Name of the regional manager that manages Cisco Call Controller.

General Information tab

Management Mode: The management status of the selected Cisco Call Controller.
IP Address: The IP address of the selected Cisco Call Controller.
Controller Type: The type of the selected Cisco Call Controller.
Version: The version of the selected Cisco Call Controller.
Description: A short description of the selected Cisco Call Controller.

Only when launched from the UCMEs or SRST Routers view.Device Registrations tab

Registered IP Phones: The number of IP phones associated with the selected SRST router or Cisco Unified Communications Manager Express.
Configured IP Phones: The number of IP phones configured with the SRST router.

Monitor Device Pools

The Device Pools view displays all device pools associated with a UCM cluster. The view arranges the names of all device pools in a table.

To discover and monitor device pools, you must configure the AXL access for the Cisco Unified Communications Manager publisher server of the cluster to which the device pools are registered.

To launch the Device Pools view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click (the Open icon). The UCM Cluster Details form opens.
Click the Device Pools tab. The Device Pools view opens on the right pane.

Filter Device Pools

You can filter the listed device pools in the Device Pools view based on Device Pool Name.

To filter the Device Pools view:

Right-click the Device Pool Name attribute column of one of the device pools listed in the Device Pools view.
Select one of the following filters:
- Equals this value: filters and lists all the device pools that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the device pools for which the selected column is not empty.
- Is empty: filters and lists all the device pools for which the selected column is empty.
- Not equal to this value: filters and lists all the device pools that do not have the value in the column that you selected.
  
  The filtered list of device pools appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

You can view the details of a single device pool in a form.

To view the Device Pool Details form:

From the Device Pools view, select the device pool of your interest, and then click . The Device Pool Details form opens.

Analysis Pane

The Analysis pane of the device pool displays a summary of the details of the selected device pool as follows:

Device Pool Details Summary tab

Device Pool Name: The name of the selected device pool.
UCM Cluster: The name of the UCM cluster to which the selected device pool is associated.
Management Server: The management server for the device pool. This attribute displays one of the following values:
- Local: If the device pool is being managed by the NNMi management server console on which you are viewing the device pool details.
- Name of the regional manager that manages the device pool.

Device Pool Information tab

UCM Subscriber Group: The name of the UCM subscriber group to which the selected device pool is associated.
Number of IP Phones: The number of IP phones associated with the selected device pool.
Number of MGCP/SCCP Gateways: The number of MGCP/SCCP gateways associated with the selected device pool.
Number of H.323 Gateways: The number of H.323 gateways associated with the selected device pool.
Number of SRSTs: The number of SRST routers associated with the selected device pool.
Number of IC Trunks: The number of IC trunks associated with the selected device pool.
Number of Media Devices: The number of media devices associated with the selected device pool.

Registered Devices Count tab

This tab provides the count of the following registered devices in the device pool:

Hardware Phones
Other IP Phones
MGCP/SCCP Gateway Endpoints
MGCP/SCCP FXO Ports
MGCP/SCCP FXS Ports
MGCP/SCCP E&M Ports
MGCP/SCCP T1/E1 PRI Ports
MGCP/SCCP T1/E1 CAS Ports
Analog Access Gateway Boxes
H.323 Gateway Boxes
Media Resources
CTI Ports
CTI Route Points
VM Ports
Other Station Devices

You may not be able to see the counts of the registered devices if you have not enabled monitoring of the devices. For more information, see Configure Registered Devices Count Monitoring.

Device Pool Details Form

The Device Pool Details form helps you view the IP phones, Media Gateway Control Protocol (MGCP) gateways, Skinny Call Control Protocol (SCCP) gateways, H.323 gateways, SRST routers, IC trunks, and media devices associated with the selected device pool.

To launch the Device Pool Details view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the Device Pools tab, select a device pool of your interest, and then click . The Device Pool Details form opens.

The form presents the details of a device pool in two panes, the left pane and the right pane. The left pane displays the general attributes of the selected device pool.

General Attributes
Attribute	Description
Cluster Name	Indicates the name of Unified Communications Manager (UCM) Cluster to which the selected device pool is associated.
CM Group Name	Indicates the name of Call Manager (CM) group to which the selected device pool is associated.
Primary CM Name	Indicates the name of the primary call manager of the CM group.
Secondary CM Name	Indicates the name of the secondary call manager of the CM group.
Tertiary CM Name	Indicates the name of the tertiary call manager of the CM group.

The right pane of device pool details form displays the following tabs:

IP Phones: Displays the IP phones associated with the device pool. You can filter the listed IP phones using the available filtering options. If you select an IP phone, you can see the summary of the selected IP phone in the Analysis pane.
MGCP/SCCP Gateways: Displays all the Media Gateway Control Protocol (MGCP) and Skinny Call Control Protocol (SCCP) gateways associated with the device pool. You can filter the listed gateways using the available filtering options. If you select an MGCP/SCCP gateway, you can see the summary of the selected gateway in the Analysis pane.
H.323 Gateways: Displays all the H.323 gateways associated with the device pool. The view arranges the key attributes of all the discovered H.323 gateways in a table. You can filter the listed H.323 gateways using the available filtering options. If you select an H.323 gateway, you can see the summary of the selected H.323 gateway in the Analysis pane.
SRST Routers : Displays the Survivable Remote Site Telephony (SRST) routers associated with the device pool. The view arranges the key attributes of all associated SRST routers in a table. If you select an SRST router, you can see the summary of the selected SRST router in the Analysis pane.
H323 Trunks: Displays the intercluster trunks (IC trunks) associated with the device pool. The view arranges the key attributes of all associated IC trunks in a table. If you select an IC trunk, you can see the summary of the selected IC trunk in the Analysis pane.
Media Devices: Displays all media devices associated with the device pool. The view displays all types of media devices like Media Termination Point (MTP) devices, conference bridges, transcode devices, annunciators, and so on. If you select a media device, you can see the summary of the selected media device in the Analysis pane.

Analysis Pane

The Analysis pane displays a summary of the details of the selected device pool.

Monitor H.323 Gateways

The H.323 Gateways view displays all the H.323 gateways associated with a UCM cluster. The view arranges the key attributes of all H.323 gateways in a table.

To launch the H.323 Gateways view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the H.323 Gateways tab. The H.323 Gateways view opens on the right pane.

Basic Attributes of the Cisco Voice Gateway Table
Attribute	Description
Operational State	The status of the H.323 gateway device. Possible values are: NOT_ MONITORED NOT_ POLLED UNKNOWN NORMAL WARNING MINOR CRITICAL
IP Address	The IP address of the H.323 gateway device.
Protocol	The protocol used by the H.323 device.
UCM Cluster	The name of the UCM cluster to which the H.323 gateway belongs.
Device Pool	The name of the device pool to which the H.323 gateway is associated. To see the association with the device pool, you must configure AXL credentials for the cluster to which the device pool is associated.
Call Server	The fully-qualified domain name of the UCM device to which the H.323 gateway device is configured.
Custom Info	Indicates the custom information configured for the H.323 gateway.
Description	A description of the H.323 gateway device.

Filter H.323 Gateways

You can filter the listed H.323 gateways in the H.323 Gateways view based on the following attributes:

Operational State
IP Address
Protocol
UCM Cluster
Device Pool
Call Server
Custom Info

You can create filters for each of the listed attributes to view only the required H.323 gateways.

To filter the H.323 Gateways view:

Right-click any of the listed attribute columns of one of the H.323 gateways listed in the H.323 Gateways view and select Filter.
Select one of the following filters:
- Equals this value: filters and lists all the H.323 gateways that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the H.323 gateways for which the selected column is not empty.
- Is empty: filters and lists all the H.323 gateways for which the selected column is empty.
- Not equal to this value: filters and lists all the H.323 gateways that do not have the value in the column that you selected.
  
  The filtered list of H.323 gateways appears in the view.
You can also filter the H.323 gateways by right clicking the attribute column headings and selecting Filter and one of the following options:
- Is not empty
- Is empty
- Create Filter

All the attributes that you can use to filter are case sensitive. Make sure that you use the correct character case to specify the attribute values that you want to use to filter.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Analysis Pane

The Analysis pane provides a summary of the details of a selected H.323 gateway as follows:

Voice Gateway Summary tab

Cluster: The names of the UCM clusters to which the selected H.323 gateway is associated.
Device Pool: The names of the device pools to which the selected H.323 gateway is associated.
Call Server: The fully-qualified domain names of the UCM devices with which the selected H.323 gateway device is configured.
Management Server: The management server for the H.323 gateway. This attribute displays one of the following values:
- Local: If the H.323 gateway is being managed by the NNMi management server console on which you are viewing the H.323 gateway details.
- Name of the regional manager that manages the H.323 gateway.

General Information tab

Management Mode: The management status of the selected H.323 gateway device.
IP Address: The IP address of the selected H.323 gateway device.
Operational State: The status of the selected H.323 gateway device.
Model: The model of the selected H.323 gateway.
Protocol: The protocol configured for the selected H.323 gateway.
Description: The description configured for the selected H.323 gateway.

Gateway Call Activity tab

This tab provides the information about the active calls and the current active calls handled by the gateway. For an H.323 gateway associated with more than one cluster, the values of the configured measurement types for each of the cluster, to which the user has access, is displayed. Each measurement type displays the names of the clusters, in parentheses, associated to the H.323 gateway. To see these details, you must enable the monitoring of gateway call activity. For more information, see Enabling the Monitoring of Gateway Call Activity.

Voice Gateway Interface Details tab

Number of Digital T1 CAS Interfaces: The number of digital T1 CAS interfaces in the selected H.323 gateway.
Number of ISDN T1 PRI Interfaces: The number of ISDN T1 PRI interfaces in the selected H.323 gateway.
Number of Digital E1 CAS Interfaces: The number of digital E1 CAS interfaces in the selected H.323 gateway.
Number of ISDN E1 PRI Interfaces: The number of ISDN E1 PRI interfaces in the selected H.323 gateway.
Number of Other Interfaces: The number of other interfaces in the selected H.323 gateway.

View Cisco Voice Gateway Details Form

You can launch the Voice Gateway details view to view the details of a Voice Gateway device.

To launch the Voice Gateway details view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the H.323 Gateways tab, select a device pool of your interest, and then click . The Voice Gateway details form opens.

The details form for a Voice Gateway device includes an additional tab—the Voice Gateway Interfaces tab. The Voice Gateway Interfaces tab arranges all the key attributes of all the interfaces of the Gateway device in a table.

The form lists the general attributes of the voice gateway as shown in the following table.

Attribute	Description
Hosted Node	Indicates the node for the gateway. Click to see the details of the node.
Name	Indicates the name of the gateway.
IP Address	Indicates the IP address for the gateway.
Model	Indicates the model of the gateway.
Gateway Version	Indicates the version of the gateway.
Protocol	Indicates the protocol configured for the gateway.
Description	Indicates the description configured for the gateway.
Operational State	Indicates the operational state of the gateway.
Custom Info	Indicates the custom information configured for the gateway.
Management Mode	Displays the management state of the gateway. The status can be one of the following strings: Managed: indicates that the node is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the node is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the node is currently not managed by the NNM iSPI for IP Telephony.

Analysis Pane

The Analysis pane displays a summary of the details of the selected voice gateway. For more information, see Monitoring H.323 Gateways.

Monitor MGCP/SCCP Gateways

The MGCP/SCCP Gateways view displays all the Media Gateway Control Protocol (MGCP) gateways, and Skinny Call Control Protocol (SCCP) gateways associated with a UCM cluster. The view arranges the key attributes of all the discovered MGCP and SCCP gateways in a table.

To launch the MGCP/SCCP Gateways view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click (the Open icon). The UCM Cluster Details form opens.
Click the MGCP/SCCP Gateways tab. The MGCP/SCCP Gateways view opens on the right pane.

Basic Attributes of the Cisco Voice Gateway Table
Attribute	Description
Registration State	Indicates if the MGCP/SCCP gateway is registered with a UCM. The possible values are as follows: Unknown Registered Unregistered Rejected Partially Registered
Name	The hostname of the MGCP/SCCP gateway.
Type	The type of the MGCP/SCCP gateway. Possible values are: E and M port FXS port ISDN T1 PRI
CCM Device Name	The name of the MGCP/SCCP gateway.
UCM Cluster	The name of the UCM cluster to which the MGCP/SCCP gateway belongs.
Device Pool	The name of the device pool to which the MGCP/SCCP gateway is associated. To see the association with the device pool, you must configure AXL credentials for the cluster to which the device pool is associated. See the section Configuring Data Access for Cisco for more details.
Usage State	The usage status of the MGCP/SCCP gateway. This state is not applicable for non-DS1 gateways. Possible values are: idle— if all channels associated with the gateway are idle. in use—if all channels associated with the gateway are in use. partially in use—if at least one channel is in use (not all the channels are in use). not polled—if the gateway is not polled. not applicable—if the usage state is not applicable for the gateway. unknown—if the usage state is not known.
Operational State	This field indicates the operational state of the gateway. Possible values are: Up Down Testing Unknown Dormant Not Present Lower Layer Down
Custom Info	Indicates the custom information configured for the MGCP/SCCP gateway.

Filter MGCP/SCCP Gateways

You can filter the listed MGCP/SCCP gateways in the MGCP/SCCP Gateways view based on the following attributes:

Registration State
Name
Type
CCM Device Name
UCM Cluster
Device Pool
Usage State
Operational State
Custom Info

You can create filters for each of the listed attributes to view only the required MGCP/SCCP gateways.

To filter the MGCP/SCCP Gateways view:

Right-click any of the listed attribute columns of one of the MGCP/SCCP gateways listed in the MGCP/SCCP Gateways view and select Filter.
Select one of the following filters:
- Equals this value: filters and lists all the MGCP/SCCP gateways that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the MGCP/SCCP gateways for which the selected column is not empty.
- Is empty: filters and lists all the MGCP/SCCP gateways for which the selected column is empty.
- Not equal to this value: filters and lists all the MGCP/SCCP gateways that do not have the value in the column that you selected.
The filtered list of MGCP/SCCP gateways appears in the view.
You can also filter the MGCP/SCCP gateways by right clicking the attribute column headings and selecting Filter and one of the following options:
- Is not empty
- Is empty
- Create Filter

All the attributes that you can use to filter are case sensitive. Make sure that you use the correct character case to specify the attribute values that you want to use to filter.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Analysis Pane

The Analysis pane provides a summary of the details of a selected MGCP/SCCP gateway as follows:

Voice Gateway Interfaces Summary tab

Name: The name of the selected MGCP/SCCP gateway.
Call Server: The fully-qualified domain name of the UCM device to which the selected MGCP/SCCP gateway device is configured.
Cluster: The name of the UCM cluster to which the selected MGCP/SCCP gateway is associated
Management Server: The management server for the MGCP/SCCP gateway. This attribute displays one of the following values:
- Local: If the MGCP/SCCP gateway is being managed by the NNMi management server console on which you are viewing the MGCP/SCCP gateway details.
- Name of the regional manager that manages the MGCP/SCCP gateway.

Cisco VGW Interface Information tab

Type: : The type of the MGCP/SCCP gateway.
Registration State: Indicates if the MGCP/SCCP gateway is registered with a UCM.
Usage State: The usage status of the MGCP/SCCP gateway.
Operational State: the operational state of the selected MGCP/SCCP gateway.
Total Number of Channels: The number of channels in the selected MGCP/SCCP gateway.
Total Number of B-Channels: The number of B-Channels in the selected MGCP/SCCP gateway.

Gateway Call Activity tab

This tab provides the information about the active calls handled by the MGCP/SCCP gateway. To see these details, you must enable monitoring of gateway call activity.

Voice Gateway Interface Details Form

The Gateway Interface details form helps you view the details of the selected gateway interface. The left pane of a gateway interface details form displays the general attributes of the interface. The right pane displays the key attributes of the gateway channels in the selected gateway interface.

Node Form: Voice Gateway Interfaces Tab

The Voice Gateway Interfaces tab lists the key attributes of the endpoints of the Cisco Voice Gateway device.

Basic Attributes of the Voice Gateway Interfaces Tab

Attribute	Description
Registration State	Indicates if the endpoint is registered with a Cisco CallManager. This state is applicable only for interfaces with the Media Gateway Control Protocol (MGCP). Possible values are: Unknown Registered Unregistered Rejected Partially Registered
Name	The hostname of the endpoint.
Type	The type of the endpoint. Possible values are: E and M port FXS port ISDN T1 PRI
CCM Device Name	The name of the interface.
UCM Cluster	The name of the UCM cluster to which the endpoint belongs.
Device Pool	The name of the device pool to which the endpoint is associated.
Usage State	The usage status of the endpoint. This state is not applicable for non-DS1 interfaces. Possible values are: Idle— if all channels associated with the interface are idle. In-use—if all channels associated with the interface are in use. Partially in-use—if at least one interface is in use (not all the interfaces are in use).
Custom Info	Indicates the custom information configured for the voice gateway interface.
Operational State	This field indicates the operational state of the endpoint. Possible values are: Up Down Testing Unknown Dormant Not Present Lower Layer Down

General Attributes of the Voice Gateway Interfaces

Attribute	Description
NNMi Interface	The name of the associated NNMi interface.
Name	The name for the voice gateway interface.
CCM Device Name	The name of the Cisco Call Manager (CCM) device configured for the voice gateway interface.
Type	The type of the voice gateway interface.
Model	The model of the voice gateway interface.
Speed	The speed of the voice gateway interface.
Description	The description configured for the voice gateway interface.
Registration State	The registration state of the voice gateway interface.
Usage State	The usage state of the voice gateway interface.
Operational State	The operational state of the voice gateway interface.
Device Pool	The name of the device pool to which the gateway interface is associated.
Custom Info	The custom information configured for the voice gateway interface.

Analysis Pane

The Analysis pane provides a summary of the details of a selected gateway interface as follows:

Voice Gateway Interfaces Summary tab

Name: The name of the selected gateway interface.
Call Server: The fully-qualified domain name of the UCM device to which the selected gateway interface is configured.
Cluster: The name of the UCM cluster with which the selected gateway interface is associated.
Management Server: The management server for the gateway interface. This attribute displays one of the following values:
- Local: If the gateway interface is being managed by the NNMi management server console on which you are viewing the gateway interface details.
- Name of the regional manager that manages the gateway interface.

Cisco VGW Interface Information tab

Type: The type of the gateway interface.
Registration State: Indicates if the gateway interface is registered with a UCM.
Usage State: The usage status of the gateway interface.
Operational State: the operational state of the selected gateway interface.
Total Number of Channels: The number of channels in the selected gateway interface.
Total Number of B-Channels: The number of B-Channels in the selected gateway interface.

Gateway Call Activity tab

Applicable only for MGCP/SCCP gateway interfaces. This tab provides the information about the active calls handled by the gateway interface. To see these details, you must enable monitoring of gateway call activity.
The H.323 gateway interfaces display the value as Not Applicable.

Voice Gateway Channels Details Form

The Voice Gateway Channels details form displays the general attributes of the selected voice gateway channel.

Basic Attributes of the Voice Gateway Channels Tab
Attribute	Description
NNMi Interface	The name of the associated NNMi interface.
Name	The name of the channel.
Type	The type of the channel.
Usage State	The usage state of the channel. Possible values are: In-use Idle Unknown Not-polled

Analysis Pane

The Analysis pane provides a summary of the details of a selected gateway channel as follows:

Voice Gateway Channels Summary tab

Name: The name of the selected channel.
Management Server: The management server for the gateway channel. This attribute displays one of the following values:
- Local: If the gateway channel is being managed by the NNMi management server console on which you are viewing the gateway channel details.
- Name of the regional manager that manages the gateway channel.

Cisco VGW Channel Information tab

Type: The type of the channel.
Usage State: The usage state of the channel.

Monitor SRST Routers

The SRST Routers view displays the details of the Survivable Remote Site Telephony (SRST) routers associated with a UCM cluster. The view arranges the key attributes of the SRST routers in a table.

To discover and monitor SRST nodes, you must configure the AXL access for the Cisco Unified Communications Manager publisher server of the cluster to which the SRST nodes are registered.

To launch the SRST Routers view:

From the Workspaces pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click (the Open icon). The UCM Cluster Details form opens.
Click the SRST Routers tab. The SRST Routers view opens on the right pane.

Basic Attributes of the SRST Routers Table
Attribute	Description
State	The State of the SRST router. The possible values are: Active Standby Unknown Not Monitored
Name	The hostname of the SRST router.
IP Address	The IP address of the SRST router.
Version	The version of the SRST router.
UCM Cluster	The name of the UCM cluster to which the SRST router belongs.
Device Pool	The name of the device pool to which the SRST router is associated. To see the association with the device pool, you must configure AXL credentials for the cluster to which the device pool is associated.

Filter SRST Routers

You can filter the listed SRST router in the SRST Routers view based on the management server.

To filter the SRST Routers view:

Right-click the Management Server attribute column of one of the SRST routers listed in the SRST Routers view.
Select one of the following filters:
- Equals this value: filters and lists all the SRST routers that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the SRST routers for which the selected column is not empty.
- Is empty: filters and lists all the SRST routers for which the selected column is empty.
- Not equal to this value: filters and lists all the SRST routers that do not have the value in the column that you selected.
  The filtered list of SRST routers appears in the view.

Remove Filter

You can view the details of a single SRST router in a form.

To view the Call Controller form:

Select an SRST router from the list of SRST routers displayed and click (the Open icon) to open the Call Controller Details Form. This form displays the attributes for the selected SRST router.

Analysis Pane

The Analysis pane provides a summary of the details of a selected SRST router as follows:

Cisco Call Controller Details Summary tab

Cluster: The name of the UCM cluster to which the selected SRST router is associated.
Device Pool: The name of the device pool to which the selected SRST router is associated.
Management Server: The management server for the SRST router. This attribute displays one of the following values:
- Local: If the SRST router is being managed by the NNMi management server console on which you are viewing the SRST router details.
- Name of the regional manager that manages the SRST router.

General Information tab

Name: The hostname of the SRST router. If the hostname is not available, the IP address is displayed.
Management Mode: The management status of the selected SRST router device.
Controller Type: The type of the selected SRST router. For SRST routers, the only possible value in this field is SRST Router.
Version: The version of the selected SRST router.
Description: A short description of the selected SRST router.

Device Registrations tab

Registered IP Phone Extensions: The number of IP phones associated with the selected SRST router.
Configured IP Phone Extensions: The number of IP phones managed by the selected SRST router.

Cisco Call Controller Details Form

The right pane lists the following details:

Gatekeepers: The Gatekeepers tab displays the details of all the gatekeepers associated with the selected Cisco Call Controller server. The tab displays the details of every associated gatekeeper in the format presented in the Cisco Gatekeepers view.
Controlled IP Phones: The Controlled IP Phones tab displays the details of all the IP phones associated with the selected Cisco Call Controller server. The tab displays the details of every associated IP phone in the format presented in the Cisco IP Phones view.
Only visible when launched from the SRST Routers tab. Configured IP Phones: The Configured IP Phones tab displays the list of IP phones configured with an SRST router. The tab displays the details of the IP phones registered with the SRST Router as shown in the SRST Router Configured IP Phones page.
Incidents: The incidents generated for the Cisco Unified Communications Manager state changes.

The left pane lists the following details of the selected Cisco Unified Communications Manager.

Basic Attributes
Attribute	Description
Hosted Node	The node on which the Call Controller is hosted.
Name	The name of the Cisco Unified Communications Manager or SRST router.
IP Address	The IP address of the Call Controller server.
Management Mode	The management status of the node. The status can be any of the following strings: Managed: indicates that the node is managed by the NNM iSPI for IP Telephony. Out of Service: indicates that the node is currently out of service and not managed by the NNM iSPI for IP Telephony. Unmanaged: indicates that the node is currently not managed by the NNM iSPI for IP Telephony.
Type	The type of the Cisco Call Controller. The type can be one of the following: Cisco Call Manager Cisco Call Manager Express SRST Router
Version	The version of the server.
Description	A short description of the server.

Call Manager Specific Attributes
Attribute	Description
UCM Cluster	Specifies the name of the Cisco Unified Communications Manager cluster.
CallManager Service State	The CallManager Service State of the selected Cisco Call Controller server. This attribute is not applicable for UCMEs. The possible values for a UCM are: Up—indicates the selected UCM is UP Down—indicates the selected UCM is DOWN Unknown—indicates the SNMP response, which indicates the state of the UCM, is not available from the node. Not Monitored—indicates the selected UCM is not currently monitored.

Only visible when launched from the SRST Router view. SRST Router Specific Attributes
Attribute	Description
E Phone Communication IP	The IP address of the SRST router interface that the E Phones use to communicate during a fallback.
SCCP Communication Port	The SCCP port that the phones use to communicate.
Max Conferences	The maximum number of conferences that can run simultaneously.
Max Directory Numbers	The maximum number of directory numbers that can be configured on the device.
Max E Phones	The maximum number of Ethernet phones (E phones) that can be registered with the device.
Voice Mail Number	The voicemail number configured for the device.
Total SCCP IP Phones Registered	The total number of SCCP IP Phones registered with the device.
Total SIP Phones Registered	The total number of SIP phones registered with the device.
State	The state of an SRST Router can be one of the following: Active—indicates that the SRST router is in the active state and is the current call controller for the IP phones registered with the SRST Router. The SRST router state changes to active when the primary Call Controller for the registered phones is not available. Standby—indicates that the SRST router is in the standby state and is not the current Call Controller for the IP Phones registered with the SRST Router. Unknown—indicates the SNMP response, which indicates the state of the SRST router, is not available from the node. Not Monitored—indicates the selected SRST router is not currently monitored.

Only visible when launched from the UCMEs view. Call Manager Express Attributes
Attribute	Description
EPhone Communication IP	The communication IP address used by the EPhone to communicate with the Call Manager Express.
SCCP Communication Port	The SCCP communication port used by EPhones to communicate with the Call Manager Express.
Max Conferences	The maximum number of conferences that can run simultaneously on the device.
Max Directory Numbers	The maximum number of directory numbers that you can configure with the device.
Max E Phones	The maximum number of E Phones that you can configure with the device.
Voice Mail Number	The voicemail number configured for the device.
Total SCCP IP Phones Registered	The total number of SCCP IP Phones registered with the Call Manager.

Analysis Pane

The Analysis pane provides a summary of the details of a selected Cisco Call Controller as follows:

Cisco Call Controller Details Summary tab

Name: The name of the selected Cisco Call Controller.
Management Address (Only when launched from the UCMs view): The external (public) IP address of the selected UCM.
Cluster (Only when launched from the UCMs or SRST Routers view): The name of the cluster to which the UCM or SRST router belongs.
Device Pool (Only when launched from the SRST Routers view): The name of the device pool with which the SRST router is associated.
Tenant (Only when launched from the UCMEs view): The name of the tenant to which the UCME belongs.
Management Server: The management server for the Cisco Call Controller. This attribute displays one of the following values:
- Local: If the Cisco Call Controller is being managed by the NNMi management server console on which you are viewing the Cisco Call Controller details.
- Name of the regional manager that manages Cisco Call Controller.

General Information tab

Management Mode: The management status of the selected Cisco Call Controller.
IP Address: The IP address of the selected Cisco Call Controller.
Controller Type: The type of the selected Cisco Call Controller.
Version: The version of the selected Cisco Call Controller.
Description: A short description of the selected Cisco Call Controller.

Only when launched from the UCMEs or SRST Routers view.Device Registrations tab

Registered IP Phones: The number of IP phones associated with the selected SRST router or Cisco Unified Communications Manager Express.
Configured IP Phones: The number of IP phones configured with the SRST router.

Monitor H323 Trunks

The H323 Trunks view displays the H323 intercluster trunks (IC trunks) associated with a UCM cluster. The view arranges the key attributes of all the associated H323 IC trunks in a table.

To launch the Cisco H323 Trunks view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click (the Open icon). The UCM Cluster Details form opens.
Click the H323 Trunks tab. The H323 Trunks view opens on the right pane.

Basic Attributes of the IC Trunks Table
Attribute	Description
Registration State	The registration state of the intercluster trunk. Possible values are: Registered Unregistered Rejected Unknown Not Applicable (for non-gatekeeper-controlled intercluster trunks)
Name	The name of the Cisco H323 trunk.
UCM Cluster	The name of the UCM cluster to which the H323 trunk belongs.
UCM	The name of the Cisco Unified Communications Manager with which the H323 trunk is associated.
Type	The type of the H323 trunk. This field indicates if the H323 trunk is controlled by the gatekeeper or not.
Active Gatekeeper	The IP address of the gatekeeper device that controls the H323 trunk. If the H323 trunk is not controlled by a gatekeeper, the field remains blank.
Remote CM List	The list of Cisco CallManager servers that are connected to the H323 trunk (for non-gatekeeper-controlled intercluster trunk).
Device Pool	The name of the device pool to which the intercluster trunk is associated. To see the association with the device pool, you must configure AXL credentials for the cluster to which the device pool is associated.

The NNM iSPI for IP Telephony retrieves the registration state of only gatekeeper-controlled H323 trunks. When the state of an intercluster trunk becomes Rejected or Unregistered, the NNM iSPI for IP Telephony sends an incident to the NNMi incident browser.

Filter Cisco IC Trunks

You can filter the listed H323 trunks in the H323 Trunks view based on the following attributes of the H323 trunk:

Registration State
Name
Type
Active Gatekeeper
Remote CM List
Cluster
Device Pool

You can create filters for each of the listed attributes to view only the required IC trunks.

To filter the H323 Trunks view:

Right-click any of the listed attribute columns of one of the H323 trunks listed in the H323 Trunks view.
Select one of the following filters:
- Equals this value: filters and lists all the H323 trunks that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the H323 trunks for which the selected column is not empty.
- Is empty: filters and lists all the H323 trunks for which the selected column is empty.
- Not equal to this value: filters and lists all the H323 trunks that do not have the value in the column that you selected.
  The filtered list of H323 trunks appears in the view.

You can also filter the H323 trunks by right clicking the attribute column headings and selecting Filter and one of the following options:

Is not empty
Is empty
Create Filter

Apart from the Registration State attribute, all the other attributes that you can use to filter are case sensitive. Make sure that you use the correct character case to specify the attribute values that you want to use to filter. After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

You can view the details of a single Cisco H323 trunk within a form.

To view the H323 Trunk form :

In the H323 Trunks view, select the node of your interest, and then click (the Open icon). The H323 Trunk Details Form opens.

To view the Node Form for the intercluster trunk, click , and then click Open. The Node Form opens displaying the details of the H323 trunk.

Analysis Pane

The Analysis pane provides a summary of the details of a selected H323 trunk as follows:

H323 Trunk Details Summary tab

Name: The name of the selected the H323 trunk.

Cluster: The name of the UCM cluster to which the selected the H323 trunk is associated.
Device Pool: The name of the device pool to which the selected the H323 trunk is associated.
Management Server: The management server for the H323 trunk. This attribute displays one of the following values:
- Local: If the H323 trunk is being managed by the NNMi management server console on which you are viewing the H323 trunk details.
- Name of the regional manager that manages the H323 trunk.

General Information tab

Type: The type of the H323 trunk. This field indicates if the H323 trunk is controlled by the gatekeeper or not.
Active GateKeeper: The IP address of the gatekeeper device that is active.
Configured GateKeeper: The IP address of the gatekeeper device that controls the H323 trunk.
Remote CM List: The list of UCMs that are connected to the H323 trunk (for non-gatekeeper-controlled H323 trunk).

H323 Trunk Details Form

The H323 Trunk form helps you view the node details of the selected H323 trunk and the gatekeepers associated with the trunk. The form presents two different panes.

The right pane lists the following details:

Controlling gatekeepers: The Controlling Gatekeepers tab displays the details of the gatekeeper device that controls the intercluster trunk. The tab displays the details of the gatekeeper in the format presented in the Cisco Gatekeepers view.
Incidents: This tab lists the incidents generated based on the state of the H323 trunk.

The left pane lists the following details of the selected Cisco H323 trunk:

Basic Attributes of the Selected Cisco H323 Trunk
Attribute	Description
Name	The name of the H323 trunk.
Type	Type of the Cisco H323 trunk.
Remote CM List	The list of Cisco CallManager servers that are connected to the H323 trunk.
UCM Cluster	The name of the UCM cluster to which the H323 trunk belongs.

Basic Attributes of the Gatekeeper

Attribute	Description
Configured	The IP address of the gatekeeper device that controls the H323 trunk.
Alternate	Lists the alternate gatekeeper devices configured to control the H323 trunk.
Active	The IP address of the gatekeeper device that is active.

Analysis Pane

The Analysis pane displays a summary of the details of the selected intercluster trunk. For more information, see Monitoring H323 Trunks.

Monitor SIP Trunks

The SIP Trunks view displays the SIP trunks associated with a UCM cluster. The view arranges the key attributes of all associated SIP trunks in a table.

To launch the Cisco SIP Trunks view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest, and then click (the Open icon). The UCM Cluster Details form opens.
Click the SIP Trunks tab. The SIP Trunks view opens on the right pane.

Basic Attributes of the SIP Trunks Table
Attribute	Description
Name	Indicates the name of the discovered SIP trunk.
UCM Cluster	Indicates the name of the UCM cluster with which the SIP trunk is associated.
Device Pool	Indicates the name of the device pool with which the SIP trunk is associated. To see the association with the device pool, you must configure the AXL credentials for the cluster to which the device pool is associated.

SIP Trunk Details Form

You can view the details of the selected SIP Trunk using the SIP Trunk Details form.

To view the SIP Trunk Details form:

From the SIP Trunk view table, select the SIP Trunk for which you want to view the details, and then click . The SIP Trunk Details form opens.

Analysis Pane

You can view a summary of the details of the selected SIP Trunk on the Analysis pane. The following tabs and related details are displayed:

SIP Trunk Details Summary tab

SIP Trunk Name: The name of the SIP trunk.
Cluster: The name of the UCM cluster.
Device Pool Name: The name of the device pool.
SIP trunk Remote CM List: The list of the remote CUCM servers.

SIP Trunk Session tab

Displays the details of the measurement types configured for the SIP Trunk Sessions. For more information about the measurement types configured for SIP Trunk Sessions, see Enabling the Monitoring of SIP Trunk Sessions.

Monitor NTP Servers

The NTP Servers view displays the status of the Network Time Protocol (NTP) servers associated with a UCM cluster. The view arranges the key attributes of all associated NTP servers in a table.

To launch the Cisco NTP Servers view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest, and then click (the Open icon). The UCM Cluster Details form opens.
Click the NTP Servers tab. The NTP Servers view opens on the right pane.

Basic Attributes of the NTP Servers Table
Attribute	Description
Remote Server	Indicates the remote NTP server associated with the UCM cluster.
Stratum	Indicates the stratum number from the CUCM to the NTP remote server.
Reach	Indicates the peer reachability by the NTP process. This is reported as an octal value.
Offset	Indicates the frequency offset between the local clock hardware and the authoritative time from the NTP servers.
State	Indicates the state of the NTP server associated with the UCM cluster. The state can be one of the following: Active: Indicates that the server is selected for synchronization Rejected: Indicates that the server is discarded due to high stratum and failed sanity checks. Selected: Indicates that the server is selected for sync, but has high delay/offset/jitter. Included: Indicates that the server is a candidate NTP server and is included in the final selection set. Invalid: Indicates that the server is invalid or non-viable.

NTP Server Details Form

You can view the details of the selected NTP Server using the NTP Server Details form.

To view the NTP Server Details form:

From the NTP Servers view table, select the NTP Server for which you want to view the details, and then click . The NTP Server Details form opens.

Analysis Pane

You can view a summary of the details of the selected NTP Server on the Analysis pane. The following tabs and related details are displayed:

NTP Server Details Summary tab

Remote Server: The remote NTP server associated with the UCM cluster.
Stratum: The stratum number from the CUCM to the NTP remote server.
Reach: The peer reachability by the NTP process.
Clock Offset: The frequency offset between the local clock hardware and the authoritative time from the NTP servers.
Cluster NTP Status: The state of the NTP server associated with the UCM cluster.
Management Server: The management server of the UCM subscriber group. This attribute displays one of the following values:
- Local: If the UCM subscriber group is being managed by the NNMi management server console on which you are viewing the UCM subscriber group details.
- Name of the regional manager that manages the UCM subscriber group.

Remote Server tab

This tab displays the following details of the selected NTP server associated with the UCM cluster:

Remote Server
Reach
Clock Offset
Cluster NTP Status

NTP Server Details Form

The NTP Server Details form is split into two panes. The left pane displays the general attributes of the NTP Server. The right pane displays the following tab:

Incidents

General

The attributes that appear under the General section are described in the following table:

Attribute	Description
Remote Server	Indicates the remote NTP server associated with the UCM cluster.
Stratum	Indicates the stratum number from the CUCM to the NTP remote server.
Reach	Indicates the peer reachability by the NTP process. This is reported as an octal value.
Offset	Indicates the frequency offset between the local clock hardware and the authoritative time from the NTP servers.

Analysis Pane

The Analysis pane displays a summary of the details of the selected NTP Status. For more information, see Monitoring NTP Servers.

Monitor Media Devices

The Media Devices view displays the media devices associated with a UCM cluster. You can monitor the following types of media devices:

Cisco Annunciator Device
Cisco Hardware (HW) Conference Bridge Device
Cisco Music On Hold (MOH) Device
Cisco Media Termination Point (MTP) Device
Cisco Software (SW) Conference Bridge Device
Cisco Transcode Device

To launch the Media Devices view:

From the Workspaces pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the Media Devices tab. The Media Resources view opens on the right pane. You can see the monitored media devices in the cluster.

Basic Attributes of the Media Devices Table
Attribute	Description
Media Device Name	Indicates the name of the media device.
UCM Cluster	Indicates the name of Unified Communications Manager (UCM) cluster to which the selected media device is associated.
Device Pool	The name of the device pool to which the media device is associated. To see the association with the device pool, you must configure AXL credentials for the cluster to which the device pool is associated.

Filter Media Devices

You can filter the listed media devices in the Media Devices view based on the following attributes:

Media Device Name
UCM Cluster
Device Pool

To filter the Media Devices view:

Right-click any of the listed attribute columns of one of the media devices listed in the Media Devices view and select Filter.
Select one of the following filters:
- Equals this value: filters and lists all the media devices that have a value that is equal to the value of the column that you selected.
- Create Filter: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the media devices for which the selected column is not empty.
- Is empty: filters and lists all the media devices for which the selected column is empty.
- Not equal to this value: filters and lists all the media devices that do not have the value in the column that you selected.The filtered list of media devices appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

You can view the details of a single media device in a form.

To view the Media Device Detail form:

Select a media device from the list of media resources displayed and click to open the Media Device Details Form. This form displays the attributes for the selected media device.

Analysis Pane

The Analysis pane provides a summary of the details of a selected media device as follows:

Media Device Details Summary tab

Device Pool Name: The name of the device pool to which the selected media device is associated.
UCM Cluster: The name of the UCM cluster to which the selected media device is associated.
Management Server: The management server for the media device. This attribute displays one of the following values:
- Local: If the media device is being managed by the NNMi management server console on which you are viewing the media device details.
- Name of the regional manager that manages the media device.

General Information tab

Description: A short description of the selected media device.
Type: The type of the media device.
IP Address: The IP address of the selected media device.

Media Resources Availability tab

Total Resources: The number of resources present on the media device. The sum of available resources and active resources represents total resources.
Available Resources: The number of resources that are available to be used. These resources are not in use at the current time.
Active Resources: The number of resources that are currently in use.
Unavailable Resources: The total number of unsuccessful attempts made to allocate a media resource from the device. The unsuccessful attempts occur when all media resources in the device are in use.

Media Device Details Form

The Media Device Details form helps you to view the details of the selected media device.

To launch the Media Device Details view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the Media Devices tab, select a media device of your interest, and then click . The Media Device Details form opens.

The form displays the general attributes of the selected media device.

General Attributes
Attribute	Description
Type	The type of the media device..
Description	A short description of the media device.
IP Address	Indicates the IP address of the media device.
Device Pool Name	Indicates the name of the device pool to which the media device is associated.
Cluster Name	Indicates the name of Unified Communications Manager (UCM) cluster to which the selected media device is associated.

Analysis Pane

The Analysis pane displays a summary of the details of the selected media device. For more information, see Monitoring Media Devices.

Monitor Voice Mail Devices

The Voice Mail Devices view displays the voice mail devices associated with a UCM cluster. The view arranges the details of all associated voice mail devices in a table.

To launch the Voice Mail Devices view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select a UCM Cluster of your interest and click . The UCM Cluster Details form opens.
Click the Voice Mail Devices tab. The Voice Mail Devices view opens on the right pane.

Voice Mail Device Details
Attribute	Description
Registration State	The registration state of the voice mail device with the UCM. The registration state can be Registered, Unregistered, Partially registered, Rejected or Unknown.
Name	The name of the voice mail device.
IP Address	The IP address of the voice mail device.
Description	The description of the voice mail device.

Analysis Pane

The Analysis pane of the voice mail device displays a summary of the details of the selected voice mail device as follows:

Cisco VM Port Details Summary tab

Name: The name of the selected voice mail device.
Cluster: The name of the UCM cluster with which the selected voice mail device is associated.
Call Server: The UCM with which the selected voice mail device is registered.
Device Pool: The name of the device pool with which the selected voice mail device is associated.
Management Server: The management server for the voice mail device. This attribute displays one of the following values:
- Local: If the voice mail device is being managed by the NNMi management server console on which you are viewing the voice mail device details.
- Name of the regional manager that manages the voice mail device.

General Information tab

IP Address: The IP address of the selected voice mail device.
Registration State: The registration status of the selected voice mail device with its current UCM.

Monitor Locations

The Locations view displays the details of the locations associated with a UCM cluster. The view arranges the key attributes of the Locations in a table.

To launch the Locations view:

From the Workspaces navigation pane, click Cisco IP Telephony > UCM Clusters. The UCM Clusters view opens in the right pane.
Select the UCM Cluster for which you want to launch the Locations view, and then click . The UCM Cluster Details form opens.
On the right pane of the form, click the Locations tab. The Locations view opens.

Basic Attributes of the Locations Table
Attribute	Description
Location Name	Indicates the name of the Location.
Audio Bandwidth (kbps)	Indicates the audio bandwidth value.

Location Details Form

You can view the details of the selected Location using the Location Details form.

To view the Location Details form:

From the Location view table, select the Location for which you want to view the details, and then click . The Location Details form opens.

Filter Locations

You can filter the Locations, listed in the Locations view, using the available filters. This feature enables you to view the Locations based on the filter option that you selected. You can perform the filtering action on all the columns available on the Locations view table.

To filter the Locations view:

Select a Location, listed in the Locations view, and right-click one of the following column attributes:
- Location Name
- Audio Bandwidth (kbps)
From the Filter option, select one of the following:
- Equals this value: filters and lists all the Locations that have a value that is equal to the value of the column that you selected.
- Create filter...: opens the Filter dialog box. This dialog box helps you specify a string and select options to perform filtering based on the string specified.
- Is not empty: filters and lists all the Locations for which the selected column is not empty.
- Is empty: filters and lists all the Locations for which the selected column is empty.
- Not equal to this value: filters and lists all the Locations that do not have the value in the column that you selected.

The filtered list of the Locations appears in the view.

After viewing the filtered list, always remove the filter. To remove the filter, right-click the filter attribute, and then click Remove Filter.

Analysis Pane

You can view a summary of the details of the selected Location on the Analysis pane. The following tabs and related details are displayed:

Location Details Summary Tab
- Location Name: The name of the Location.
- Cluster: The name of the UCM cluster to which the Location belongs.
- Management Server: The management server for the selected Location. This attribute displays one of the following values:
  - Local: If the Location is being managed by the NNMi management server console on which you are viewing the Location details.
  - Name of the regional manager that manages the Location.
General Information Tab
- Location Name: The name of the Location.
- Audio Bandwidth (kbps): The audio bandwidth value.
Locations Tab
- Out of Resources: The difference between the current and previous Out of Resources aggregate values for the configured polling interval. For example, if the aggregate value of the Out of Resources for a previous interval, for all the managed CMs in a cluster for a particular Cisco Location, is 10, and the current value is 12, the analysis pane displays the Out of Resources value as 2.

Location Details Form

The Location Details form helps you to view the general attributes of the selected Location.

General Attributes
Attribute	Description
Location Name	The name of the Location.
Audio Bandwidth (kbps)	The audio bandwidth value.

Analysis Pane

The Analysis pane displays a summary of the details of the selected Location. For more information, see Monitoring Locations.

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